OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
222 ratings and 82 comments received in the last 90 days.
11 July 2022
Due to unforeseen circumstances we ordered the new car over a year ago, but Chris has kept us informed of the progress regularly. There were no problems and the new X1 is amazing, we are still finding our way around the improvements.
29 June 2022
all good
28 June 2022
Everything went smoothly considering the problems with parts, I expected a big delay in receiving my car but was only a few weeks out , which I'm very happy off.
11 June 2022
Excellent and understanding sale advisor.
10 June 2022
Taking into account the worldwide chip shortage, the car was delivered as expected and the service from staff was without fault
07 June 2022
The BMW staff were outstanding
06 June 2022
During purchase very informative and delivery ahead of schedule so all good
05 June 2022
Kept informed at every stage
26 May 2022
I couldn't have asked for more, everything far exceeded my expectations.
19 July 2022
Friendly and efficient. Superb courtesy car. Very happy with the work done and how it was explained. Given the Barretts are a main dealer I was satisfied with the price I paid. Saw Chris Pay who sold me my car 5 years ago and he remembered me.
18 July 2022
Because everything went well
17 July 2022
Quick responsive turn around on fixing my vehicle
16 July 2022
The service department always accommodates my needs & supply's a replacement car where possible.
16 July 2022
Polite good service
16 July 2022
Servicing staff and performance are great. Again, just the wait for a courtesy car is an issue..
12 July 2022
Excellent, friendly and efficient service.
10 July 2022
Good to discuss things with
10 July 2022
The dealership is of a very high quality and exemplifies the excellence in giving us the customer the aftercare customer service which is so important for us.
08 July 2022
In and out in just over an hour, had a desk I could work from in the waiting area
17 July 2022
I was kept informed on progress, collecting the car was an enjoyable process. There is an issue with the front 12v socket, which is being resolved currently.