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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
312 ratings and 194 comments received in the last 90 days.
07 June 2025
Josh and Paul were very helpful. It was a very straightforward, seamless process. Thank you
05 June 2025
As per my previous answer I am completely satisfied with the service I received from the staff at Barrett BMW Canterbury.
05 June 2025
Excellent customer service from Chris Pay
03 June 2025
Very helpful and informative staff.
27 May 2025
The experience is what good looks like.
12 May 2025
From start to finish Chris was brilliant- always helpful, informative and very professional
11 May 2025
zsolt explained the purchase of our car and made sure we had the modifications we wanted. he was very professional and conscientious. A pleasure to deal with.
03 May 2025
the whole experience was excellent from ordering the car to collecting no problems the showroom is very relaxing and all the staff were very friendly Josh Foster is a very good person to deal with this is the second car i have brought with Josh.
03 May 2025
Lianne was very helpful and explained all the options well.
02 May 2025
Salesman gave us his full attention and answered all questions. Delivery of the car was good and again, given enough time for questions etc
16 April 2025
Duncan Fernando was excellent throughout the service and always kept me informed, returned my calls etc. Top job!
15 April 2025
Communication was excellent
14 April 2025
I always receive satisfactory service from Barrett's BMW
13 April 2025
Thank you to all the staff involved with regaining my confidence in BMW as my previous BMW had issues
07 April 2025
Chris and Paul have been brilliant
03 April 2025
Please see my comments above. In addition Zsolt is keeping me informed of the possibility of arranging a meeting with their technical expert to run through any controls I am still learning to get to grips with on the 530e.
03 April 2025
The Barrats BMW centre's experience was far superior to my closest BMW centre in Maidstone. How the salesman was and how the car was revealed along with the customer service was a 100% better.
03 April 2025
The sales lady help me out a lot and keep me posted that was very good a d when I sore the new car and the predation was excellent
02 April 2025
Matt Reed and his superiors could not do enough for us and offered us a reasonable deal on the vehicle exchange. Matt in particular was quick to respond to any queries and always helpful and courteous.
31 March 2025
I bought from Soper and then when I lived in Lincoln. I carried on doing this when I moved down to the South East until I found Barretts. Paul Rostron and Paul Richardson took it to the next level, thanks guys you make the experience special. Cheers
31 March 2025
Outstanding level of customer service from Duncan Fernando.
30 March 2025
As I said everyone was very helpful & made the process as stress free as possible
25 March 2025
We got the car we wanted at the right price.
17 March 2025
The staff went out of their way to help and ensure all went through efficiently.
11 June 2025
Excellent service
10 June 2025
Service personnel explained the work to be carried out and the cost. Also estimated how long to complete the task and phoned when the work was completed. (and within the time frame given)
10 June 2025
to fetch your car in with a problem to be told there's no problem and then we'll charge you for it. I don't think it's very good practice After a long discussion they decided to deduct the diagnostic charge off
10 June 2025
Overall Barrett's offer a very good service , My only criticism was not be told our car was ready for collection .
09 June 2025
the service quote was reasonable but I then received video appraisal of the car several hours later with an additional £400 of work identified. After a follow up call some of this work was not needed.
09 June 2025
It's happened before with my other car , I bring the car to you for a reason and come out with other faults on the dash I'm very disappointed
08 June 2025
Good service within an agreed timeframe. Very friendly staff.
08 June 2025
Service done very quick, great to have a copy of health check and gave me fair warning of upcoming maintenance needed.
08 June 2025
Kept up to date during the progress of the service.
07 June 2025
Kept up to date regarding my repair.
06 June 2025
Special style of service !!
03 June 2025
As above
02 June 2025
Completed as agreed
02 June 2025
Service is polite and informative
02 June 2025
MOT was completed - feedback was clear. Would like to see specific time slots for MOTs though. They take around an hour but I was in the showroom for about four hours.
01 June 2025
Because they were very professional
01 June 2025
Quality support and service throughout and simplistic booking in process
01 June 2025
Initially very easy to deal with. Couple of issues in the branch that annoyed me. The young receptionist actually criticised my spelling when writing a note on the booking. I was horrified at her comments as she nervously giggled after every comment
30 May 2025
My last car was a Mercedes and I hated going in for a wait appointment as there was always an atmosphere or staff arguing. Would keep you waiting to give in keys etc. Opposite experience at BMW!
30 May 2025
Excellent service and customer care
29 May 2025
Kept me well informed throughout the day
28 May 2025
See above
28 May 2025
Again, Friendly and efficient service.
28 May 2025
Well managed process, well informed all the way through, happy with result
27 May 2025
I am very pleased with the work you've done on my car. I will be back and highly recommend your garage and showroom to friends
27 May 2025
Very satisfied, updated at all times.
27 May 2025
Elliot of the service department was very helpful.
27 May 2025
Always kept informed and whole process was great. Thanks.
27 May 2025
Quick, efficient service from courteous and helpful staff.
27 May 2025
Molly was great
26 May 2025
Attentive staff, friendly, polite and professional. 5* from me
26 May 2025
Very happy, Elliot gave me all the details and showed me what was happening with my car Also called me to give me the details and again when my car was ready.
25 May 2025
CREDIT WHERE CREDI IT DUE. SERVICE PROVISION AND CUSTOMER INETRACTION IS A MUST WHEN PURCHASING ANYTHING OR RESOLVING A PROBLEM.
25 May 2025
Very pleased with the work performed. I was asked to use the new WhatsApp link for communication, and having asked questions via this link, did not get any reply or clarification to my request. This might be because it is new to BMW
25 May 2025
Everything was great.
25 May 2025
Menu pricing , accurate, no extras
25 May 2025
As I said previously you did not inform me of matters I had understood were dealt with nor chips on windscreen
24 May 2025
Excellent service all round. I had a part replaced which was ordered and fitted within one day of the original service.
24 May 2025
Good work carried out, listen to instructions
24 May 2025
See above points.
24 May 2025
Very detailed and helpful support Efficient service Molly provided great customer responses
22 May 2025
Friendly efficient service. Found the invoice pricing system a bit complicated, also noted on report form under 'Addblue' it said 'N/A petrol' when in fact it is a diesel!
22 May 2025
Very Satisfied, informed me of what was needed and carried it out well
22 May 2025
Quick and easy service
22 May 2025
I appreciated the recorded vehicle health check, it was very professional created trust. I would have liked post work footage as well though.
22 May 2025
Very professional
21 May 2025
Very professional and courteous
21 May 2025
Very polite, helpful staff, clear information. They really couldn't have done more.
20 May 2025
The car was booked in quickly and the repair carried out speediily and efficiently. It was very helpful that the tyres and brakes were checked, and excellent that the car was cleaned inside and out.
20 May 2025
Quick and efficient service
19 May 2025
Car was clean, serviced and ready on time
19 May 2025
Nice, professional service, the technicians are well trained.
19 May 2025
Friendly and efficient service
19 May 2025
They were very helpful and the service was great.
19 May 2025
Got to swap the battery for a very fair price which isn't always possible from BMW.
19 May 2025
Professional and efficient.
19 May 2025
Molly and the team were great.
18 May 2025
My comments here relate to the consideration and attention given to us whilst we were waiting for the work to be finished. The young lady concerned was very patient and helpful despite our several requests to check whether our car was finally ready.
18 May 2025
Everybody was polite, efficient and welcoming
18 May 2025
Friendly and accommodating staff, work completed on time.
17 May 2025
All completed as requested
17 May 2025
Polite professional and good service from everyone I dealt with
15 May 2025
Quick to order parts and got notice only 2 days to say they were in
14 May 2025
Great service
13 May 2025
Early ,after buying vehicle we had a few issues ,and they were sorted out without any problems
13 May 2025
Very professional
11 May 2025
Easy to book, comfortable surroundings to wait in and helpful staff.
11 May 2025
Very good. Everyone polite. Everything is explained.
10 May 2025
Kept up to date about my car from the moment it went in.
10 May 2025
Everything done to perfection
08 May 2025
Polite and good comms
07 May 2025
They are great company very easy to deal with and great staff
07 May 2025
Oil change and MOT fine. Some concerns about costs projected for some of "advisories"
06 May 2025
I had to wait from 930 to 1430 juts to have an mot
05 May 2025
Courtesy car all arranged, promptly dealt with and wirk completed ahead of time. All staff very friendly and helpful.
05 May 2025
First class experience.
04 May 2025
Great service.
04 May 2025
Excellent people to deal with
03 May 2025
All staff members were friendly and professional.
02 May 2025
Always seems to be a problem when I book with this branch. I try to bo . I also let them know my oil level issue after the oil change and was told "as long as its between min and max then its ok". I would expect oil full after an oil change.
30 April 2025
The whole process was clearly explained and any works discussed in a step by step manner. All costs were explained and the potential work needed graded on a red amber or green format which allowed us to see the overall health of the vehicle.
29 April 2025
Staff were excellent
29 April 2025
Barretts always go over and above with the quality of the service and handling of the appointments
28 April 2025
Efficient and professional
28 April 2025
Everything was handled professionally
26 April 2025
Excellent sevice together with free check list and complimentary wash and cleaning of the car
23 April 2025
Efficient and friendly
22 April 2025
BMW service as expected
21 April 2025
Did the job as decribed
20 April 2025
Happy with service
19 April 2025
Excellent service
16 April 2025
I always get an excellent service at Barretts Canterbury !!
16 April 2025
The work and service from Barretts was good, as always, while my car was there. I was very disappointed with the lack of support I received after receiving a false damage claim from the car hire company. There was no issue when I left it at Barretts.
16 April 2025
Could of used more simple terms of repairs/service and was told could match/lower price I was given on quote I get else where, so I feel you could of just given me the lower quote to begin with if you could lower it after I've found lower else where
14 April 2025
I make one phone call or email and get a call back or email response with in a day and they provide me with the service I require or advice to resolve my question.
14 April 2025
Everything was explained in detail and nice and clean car when I picked it up
14 April 2025
Done
14 April 2025
Fitting of Dash cam carried out swiftly and was looked after with refreshments whilst I worked from a desk.
13 April 2025
I'm just a bit disappointed I was charged £216 for a software update. I feel given the situation that a smaller fee would have been more appropriate.
13 April 2025
Just because of the above point I'm disappointed.
12 April 2025
I was kept updated throughout and appreciated v the health check video and information
11 April 2025
Although completely satisfied there was one thing. A messaged was asked to be passed on which wasn't but other than that I was completely satisfied.
11 April 2025
All the staff are very professional and patient
10 April 2025
Very satisfied with overall service.
09 April 2025
Because I am
09 April 2025
Just bought my third bmw m2, Paul Rostron as usual went out of his way to help me . He is the main reason I keep going back to BMW Canterbury
09 April 2025
Excellent customer service, always friendly, welcoming and happy to help
09 April 2025
Very satisfied with my service
09 April 2025
BMW Canterbury went out of their way to make my experience great, I had a confidential call to make and some work to do and they organised me an office. They are always so helpful, warm and friendly. Cannot fault them in any way.
09 April 2025
It was ok but my car failed mot on tyres which I found much cheaper elsewhere.
08 April 2025
Very satisfied.
08 April 2025
I had a great experience. The staff was friendly and knowledgeable. They diagnosed and fixed the issue with my car quickly and efficiently. Thank you all!
08 April 2025
Friendly staff, coffee provided and car left very clean.
08 April 2025
As above
07 April 2025
Excessive costs as noted against question 1.
07 April 2025
Professional, friendly and efficient as always. I like the new WhatsApp messaging feature to give updates about the car.
07 April 2025
Made very welcome and looked after.
07 April 2025
Car was cleaned on the handing back, which was a nice touch
07 April 2025
Excellent staff who were helpful and efficient in all aspects.
07 April 2025
I was waiting to get my car serviced and I enjoyed the coffee and biscuits. TV to watch and internet facilities are very good . Pleasant to wait and spend time . Like a 5 star hotel reception
06 April 2025
My car was ready when at specified time and the valet is always much appreciated.
06 April 2025
All three members of staff that I've dealt with were excellent
06 April 2025
Service was fast well documented like the videos that gets sent to me detailing the issues with the car
05 April 2025
Looked after from start to end. A mistake was made but it was admitted and rectified without fuss.
05 April 2025
Good communication, polite, helpful staff
05 April 2025
You are one star short because my original quotation was a lot higher than I needed. You failed to point out there was a cheaper option on the service plan.
05 April 2025
The service team resolved a wind noise problem to my satisfaction.
04 April 2025
First class service
03 April 2025
Staff very polite, very helpful, very calm and professional. Comfortable while waiting for unexpected repair.
02 April 2025
Compared with previous experience at other marques' sevice facilities...this was without exception the best I have experienced. It was just a pleasant experience all round and I won't hesitate to come back.
02 April 2025
Very good customer service
02 April 2025
It's great. Being able to follow and pay online is excellent
01 April 2025
Car was ready in the day with a complimentary wash and vac. Very happy.
01 April 2025
Not cheap otherwise seemed fine.
01 April 2025
Been using Barrets for over 20 years wouldn't go anywhere else. They look after me so well.
01 April 2025
Again very friendly staff and nothing is too much trouble
01 April 2025
The staff are very polite and helpful.
31 March 2025
10/10
31 March 2025
Proffesional outfit and trustworthy
31 March 2025
Friendly. Polite . Do a good job.
31 March 2025
Overall happy
30 March 2025
The vehicle was taken into the workshop at 0930 for the 'vehicle safety check' and then the work that vehicle was there for was not carried out until mid afternoon. To me this is a waste of manpower. Extremely poor show.
28 March 2025
Helpful, friendly, good communication. Issue occurred but was dealt with quickly and they were accommodating to give me the best experience.
27 March 2025
No problems, loan car provided, decent coffee in the showroom.
27 March 2025
Nothing to complain about
26 March 2025
Kieran was superb, all info and explanations perfect, and I felt really valued and looked after as always there
26 March 2025
Very good service
26 March 2025
Always as described on the tin. They keep you informed with progress and send sensible reminders about forrthcoming appointments.
25 March 2025
Waste of a day.
25 March 2025
Friendly team. Good booking in system and good car wash post work completion
24 March 2025
Kept uptodate with procedures, polite and explanatory at all times
24 March 2025
Because Mark Newman and Gary were extremely helpful when dealing with my car
23 March 2025
We have used Barretts for the maintenance of the X2 since we bought it 3 and a half years ago. We're always kept fully informed and the service reception is excellent due to the friendly engagement and communication.
23 March 2025
Clearly poor communication between teams. Cannot carry out agreed works Now I'm having to reschedule an appointment for a 3rd time due to staff inability to undertake tasks originally.
22 March 2025
The self-service key drop is now optional and help is at hand from very friendly staff. I had to wait a little longer than normal due to a tyre needing to be replaced. I was kept up to date at all times.
22 March 2025
Servicing & MOT experience was poor. Work was not completed correctly (tyre pressure were incorrect), vehicle was not thoroughly cleaned & I was given the MOT certificate for another vehicle.
21 March 2025
As above
20 March 2025
I wd be confident that work done was done well by the workshop staff. Engineering first-rate, administration poor.
19 March 2025
Very efficient
19 March 2025
Very good and thorough service from very helpful and professional staff.
19 March 2025
everyone was very friendly and helpful
19 March 2025
Fantastic service from start to finish. Technicians got started on the car a day early. Diagnosis was fast. All costs were clearly explained and then Ellie ensured that I wasn't charged unnecessarily, by taking up my issues directly with BMW!
18 March 2025
Great to see a recall for a 12 year vehicle.
18 March 2025
Excellent customer service
17 March 2025
Not able to complete work needed on the day. Cost of everything is high. Unable to sort out a 'small' problem without a £200 diagnostic test. But, pleased with the staff - helpful and efficient.
17 March 2025
Professional service delivered on time as promised.
17 March 2025
everything sorted as expected
17 March 2025
Always 100% perfect
17 March 2025
Reasonable price compaired with other car main dealers
08 June 2025
From the initial telephone conversation with Josh, through the test drive, choosing my car and the final handover, I felt in safe hands.