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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
315 ratings and 163 comments received in the last 90 days.
16 March 2025
Yes, everyone was so professional and knowledgeable, Lianne took care of us and was great
11 March 2025
The service was welcoming and efficient
08 March 2025
See reply in 1 above.
07 March 2025
I have used this dealership for a long time and every time i can not fault the whole experience.
07 March 2025
Availability of a car for a test drive. Knowledgeable sales person.
05 March 2025
Excellent service
26 February 2025
All went very smoothly fantastic customer service Nothing was too much trouble Polite
22 February 2025
Chris was brilliant from our first test drive to collection day . Brandon gave me a fully comprehensive walk through. Couldn't ask for any more.
10 February 2025
Mathew Reeves was excellent, incredibly knowledgeable and took the time to understand our requirements,
27 January 2025
No issues and things clearly explained
26 January 2025
I was treated as a long-standing loyal customer and well looked adter
19 January 2025
Very satisfied with the service we received. Chris was excellent and really helpful during the whole process of choosing, purchasing and taking delivery of our car (which we needed to coincide with handing back of our previousy leased car.)
07 January 2025
Very professional attitude and ease of receiving my new car
29 December 2024
Very helpful and extremely helpful
19 March 2025
Fantastic service from start to finish. Technicians got started on the car a day early. Diagnosis was fast. All costs were clearly explained and then Ellie ensured that I wasn't charged unnecessarily, by taking up my issues directly with BMW!
19 March 2025
everyone was very friendly and helpful
19 March 2025
Very efficient
19 March 2025
Very good and thorough service from very helpful and professional staff.
18 March 2025
Great to see a recall for a 12 year vehicle.
18 March 2025
Excellent customer service
17 March 2025
Not able to complete work needed on the day. Cost of everything is high. Unable to sort out a 'small' problem without a £200 diagnostic test. But, pleased with the staff - helpful and efficient.
17 March 2025
Reasonable price compaired with other car main dealers
17 March 2025
Professional service delivered on time as promised.
17 March 2025
everything sorted as expected
17 March 2025
Always 100% perfect
16 March 2025
Efficient and quick service. Polite and kept me updated
15 March 2025
Kept in the loop all the time, really like the idea of the WhatsApp chat, thank you
14 March 2025
Since the service my petrol been burning less
12 March 2025
Everything was done very efficiently.
12 March 2025
Very satisfied
12 March 2025
Excellent staff, very helpful, efficient and polite.
11 March 2025
kept me up to date with the issues on my car, call was faulty with a recall product and previous work i had done which all came under warranty without any questions asked
10 March 2025
Process of booking in vehicle was simple and works were completeed on time
10 March 2025
Perfect service from the Service Team
10 March 2025
The service part of my visit was very good, but I had three new tyres fitted, and all three alloy wheels were damaged
10 March 2025
No complaints, everything dealt with expertly, kept fully informed of costs and timings, prompt shuttle bus to and from Canterbury.
09 March 2025
I would like to give Kyrian 5 stars because he was very very helpful and sorted things out for me, after I had complained about things. Everyone at BMW Canterbury are friendly and helpful when you phone in so I'm not complaining there.
09 March 2025
I was charged for my visit even though I had a warranty claim. The technicians were unable to find the source of a water ingress problem.
08 March 2025
Is very quick service
08 March 2025
Nothing to complain about
08 March 2025
As above, paid all that money not really looked after
08 March 2025
Very impressed
06 March 2025
The fault in my vehicle was rectified before I had finished my complimentary coffee
03 March 2025
Having had a recent poor experience with Mercedes Ashford, my experience with BMW was far superior
03 March 2025
Friendly technician. Quick check.
03 March 2025
The usual reliable service, helpful and professional .
02 March 2025
My car maybe old & not flashy new but it is a BMW & I am/was a paying customer & feel I deserved better attention than I received when returning to pick up my car. I have not mentioned names as there is no need.
28 February 2025
Totally satisfied with their service
27 February 2025
Customer service was great and was really helpful.
25 February 2025
Barretts were extremely helpful, from checkin, curtesy transport to town and explaining the additional work
24 February 2025
Molly 100%
24 February 2025
Satisfied
24 February 2025
Professional and thorough.
23 February 2025
Polite, prompt service from the dealership. They did exactly what they said they would do.
23 February 2025
Staff there managed to do a remote fault check on my car using my VIN number which helped pin point the issue with my car. Once they had done that they diagnosed my car and ordered the part quickly. Couldn't recommend them enough
23 February 2025
The service went well as planned and my expectations met
22 February 2025
Hassle free service as always
22 February 2025
Five star
21 February 2025
They don't do what has been requested
19 February 2025
Prices are extremely expensive for servicing and no negotiation which I have been able to secure with my previous Mercedes vehicle. However the service from reception was excellent and good from service. External wash was poor.
19 February 2025
Great customer service and very efficient
19 February 2025
Staff were ALL fantastic and helpful Service was carried out quickly and efficiently
18 February 2025
Because I'm not complaining, although, the complimentary car wash was a bit iffy.
18 February 2025
See above comments.
18 February 2025
Work completed efficiently, all to expectations. Service agent, Molly Sutton, was a pleasure to deal with - very personable and very helpful. She put me in contact with the branch 'guru" who was able to answer some questions I had on the BMW app.
17 February 2025
Received a video of works carried out with a full explanation of checks made. Front of house excellent.
17 February 2025
Couldn't fault the service given. Recall check done promptly. Was offered foc health check and report. And vehicle returned within an hour and 15 mins. Full report and quotes for items noted. Car all washed and hoovered out as well. Really good.
17 February 2025
As above
14 February 2025
Molly, the service advisor looking after my car, kept me updated on the work being carried out during the day.
14 February 2025
Staff kept me informed all the way through
14 February 2025
I asked for a fault to be looked at during the service and it was not. No practical solution / remedy was provided post failure to deal with the request other than to bring in again for diagnosing and potential future remedy.
12 February 2025
As above
12 February 2025
Did not follow up on the fault issue, asked multiple times and still waiting for the part.
12 February 2025
E eryone was very friendly and efficient.
11 February 2025
Staff were professional, responsive and polite
11 February 2025
After the first uncomfortable situation I was then told that the brake test had failed and needed to be repeated which would be another hour sitting in your reception feeling uncomfortable.
10 February 2025
MOT and brake fluid change completed earlier than I expected and it is always a bonus getting the car cleaned.
10 February 2025
Great all round service
10 February 2025
as above
10 February 2025
Great service
09 February 2025
Great staff very polite
09 February 2025
Friendly staff, very informative
09 February 2025
Again, price being the main reason for not giving 5 stars. And also the complimentary wash and vac left dirty water marks all over my car, so had to wash again myself when I got home.
09 February 2025
See above
09 February 2025
Excellent service and work carried out what my car
08 February 2025
Molly was excell
08 February 2025
Great service
07 February 2025
Jackie has been very good
06 February 2025
All good thanks
05 February 2025
The driver was on time, friendly and courteous. The service video was clear and well articulated, and the whole experience was easy. A pleasure.
04 February 2025
No hiccups.
04 February 2025
When my car needs a service they collect it and leave me a car should I need it.
04 February 2025
Recall work was done very promptly. Very polite staff
03 February 2025
Forgot to wash and clean car, needed a phone call reminder when asking me to collect.
02 February 2025
Canterbury was fine, not their fault my time was wasted.
02 February 2025
I dealt with Elliot who I think is training but he dealt with bmw and sorted out the problem fast and efficiently , it needed a warranty claim and thankfully it was accepted keep up the good work Elliot .
02 February 2025
Nothing negative to report.
02 February 2025
Great friendly staff
01 February 2025
Be good to understand pricing of any work required at the end of the video
01 February 2025
Met all my expectations.
31 January 2025
If I'm paying for the service or if it's free under a recall. I still get treated with good customer service. The technicians in the workshop give you confidence in the work they are carrying out.
30 January 2025
Everything carried fautlessly
30 January 2025
Efficient and the video of the underneath of the car is helpful.
29 January 2025
Very good
28 January 2025
Polite, professional and helpful.
28 January 2025
Excellent service especially the car being collected.
27 January 2025
They carried out the work quickly and efficiently.
27 January 2025
All work carried out quickly and without fuss. From the car being collected and returned to my house, all involved within Barrett's kept us informed of progress and work undertaken.
26 January 2025
We are happy, very punctual and was lovely to have our car washed and vacuumed.
26 January 2025
They seem reliable knowledgable and waiting times acceptable and they usually finish when they said they would
26 January 2025
Not Barretts fault but having had the car cleaned, it had been strafed by seagulls when I collected it!
25 January 2025
Really good experience at Barrett's for service work as usual. Ellie kept me really well informed and was extremely helpful and friendly. Thankyou.
24 January 2025
Fixed this time, thanks to my extra info re faultfinding
23 January 2025
The staff were all very helpful and polite and the process of checking in the car was very smooth. The detailed breakdown of what had happened during the service was really good. A slight concern from the engineer was explained well.
22 January 2025
You carried out the brake fluid change in a timely and efficient manner.
21 January 2025
Friendly, efficient service
21 January 2025
Based on my experience based upon your dealership, Barretts Canterbury
20 January 2025
Service was great and when there was a slight hitch with damage sustained whilst at BMW, the staff got it booked in the following day and repaired, providing a discount.
20 January 2025
Everything happened as advised. Satff were courteous, polite and friendly.
19 January 2025
Service carried out as detailed and car returned to me in fantastic condition.
19 January 2025
I asked if it was possible to upgrade sat nav to enable Apple Play and notifications. No one has got back to me
19 January 2025
The service was good, however I had to pre-book appt for steering wheel recall in advance for something which took minutes to ascertain that my vehicle wasn't effected. Why could I not have simply turned up for this & booked if then required?
17 January 2025
Professional
17 January 2025
Good service and not too long waiting time, also good feedback afterwards
16 January 2025
Vehicle was in for a recall, staff very efficient and knowledgeable.
16 January 2025
Polite, helpful staff. A great service.
14 January 2025
I was kept informed every step of the way by Kieran.
14 January 2025
Great customer service. High quality work
14 January 2025
Great start with Parts getting an idea of what a wing mirror fix might cost. Personalised exceptional service from Molly leading to happiness on the day and since then.
14 January 2025
Prompt repair and good feedback
14 January 2025
Pick-up was good and delivery back home.
14 January 2025
Ok but when it went in for its service a little while ago the video which was sent to us it was commented that one of our tyres will need changing. We took it somewhere else and was told all our tyres we ok. We did not change any and this time when
13 January 2025
Everything was perfect as usual
13 January 2025
Had car all day and not even started service at gone 3 o'clock, to much hard sell
13 January 2025
Efficient and reliable
13 January 2025
Superb! Treated me with the usual respect and courtesy. Car was cleaned inside and out and looked amazing. Reminded me why I bought it in the first place.
13 January 2025
I reported intermittent fault with rear number plate lights. Fault hasn't been addressed
13 January 2025
Work carried out effectively. No problem carrying out manufacturers repair for free even though car was bmw used vehicle. Car washed and cleaned well. High spec courtesy car made available for day.
13 January 2025
Excellent service combined with excellent communication with me the customer.
12 January 2025
Many thanks to Molly Sutton and Dane Young. They were accommodating and worked around my short notice and tight schedule and was able to complete their works as quickly as they could.
12 January 2025
Great service
11 January 2025
Good efficient experience
11 January 2025
Smooth drop off and pick up.
10 January 2025
Very quick
10 January 2025
Very clever
09 January 2025
As always - fully satisfied.
08 January 2025
it was a recall, delayed for a very long time because of a shortage of the necessary components. However , when it was discovered that my vehicle needed the new components, they weren't already available.
05 January 2025
Excellent customer service, information and efficiency.
05 January 2025
Easy to deal. Kept me well informed of progress.
03 January 2025
the work was carried out on time and explained what was done . the receptionist and other staff members were on hand to answer any questions
03 January 2025
Very efficient in works carried out, receiving a video of the car inspection was also very appreciated.
02 January 2025
Quick and competent
02 January 2025
My car had a brake service and visual health check. I was told by the service advisor that the cars wiper blades may need replacing also the front tyres were getting near the legal limit. Please make it standard practice to provide an invoice.
02 January 2025
Easy to book, flexible on timings. Goodie bag was nice compensation for inconvenience of recall.
31 December 2024
Efficient and well done as usual
30 December 2024
All good apart from a perished hose at 40000 miles leading to a large bill
30 December 2024
I was kept up to date with all aspects of the work carried out and made aware of future work with a time scale and precise cost. The attention to detail as the mechanic ran through the car from the link I received was again easy to understand.
28 December 2024
Very welcoming upon arrival, lovely facilities, plenty of refreshments available, and nice friendly staff.
28 December 2024
Polite, helpful staff from booking to the actual service. Good facilities while waiting.
27 December 2024
Appointment was rearranged the needs altered, Matt obligingly gave me a test drive home and I was able to collect the car the next day. Loses a star as the midget who parked the car did not return the seat to the original position I could not sit!
26 December 2024
Your service colleague, Ellie Rees-Davis, was excellent and kept me informed of progress. She also alerted me to the fact that the damaged tyres on my car were insured, which had been paid for when I purchased the vehicle.
25 December 2024
From start to finish dealing with young, knowledgeable, pleasant staff.
17 March 2025
The staff went out of their way to help and ensure all went through efficiently.