OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
225 ratings and 93 comments received in the last 90 days.
17 December 2021
Chris and Ashley made the whole process straightforward and stress free. This meant I was able to enjoy looking forward to receiving my new car, which arrived exactly as promised. Thank you!
12 December 2021
From test drive of car through price negotiations, support etc, nothing was too much
11 December 2021
Everything during the purchase of the vehicle was explained and I was given the opportunity to answer many questions. I was kept informed when the vehicle was in manufacture and the anticipated arrival date, in fact it arrived 1 month early.
11 December 2021
Paperwork completed without fuss. Car handover was good - enough detail without being over the top
06 December 2021
Complete professionalism. Care & time given to an ageing female. (in short supply in some places)! Follow up has also been good.
29 November 2021
A very easy exciting experience. Although there was a delay in the delivery of my car, I was kept up to date with the progress.
20 November 2021
Great staff
09 November 2021
Bradley was there to answer all my questions concerning my car right through to me collecting my car. He followed my instructions right to the letter!! On collection day he went through all the details with the car at the handover! 5*****
09 November 2021
Bryony was so easy to deal with
11 January 2022
Problem solved to my complete satisfaction
10 January 2022
Very smooth and professional service from all staff. Kept up to date on progress through lounge.
10 January 2022
Friendly and efficient staff made the process of having a service effortless.
10 January 2022
Always great customer service
09 January 2022
The team were able to fix my car and speak with BMW regarding warranty so I didn't have to worry about a thing or the costs of repairs
08 January 2022
Straightforward process carried out in an efficient manner.
03 January 2022
Did exactly what you said you were going to do, well priced and the whole process was easy.
03 January 2022
Services were done to the best standards
02 January 2022
Fast and efficient
02 January 2022
The service team were polite and helpful and helped resolve my issue quickly and efficiently and in a positive outcome
11 January 2022
All issues raised dealt with efficiently and with empathy.