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Service required was carried out and additional support was given as needed
Very satisfied I have used Barrett's Bmw for many years now and Ive always received a good experience.
The work was completed satisfactorily, with full details and recommendations provided.
all points acknowledged, comprehensive diagnostics.
easy service and repair all carried out very happy with my idrive now working
Very professional and pleasant staff. Also service was done to satisfaction
Efficient service. Car collected, MOT'd, cleaned and delivered back at the time I requested.
Work completed under warranty and car returned sparkling clean.
Very satisfied with the work
The service provided was excellent.
Very good service at Barretts Canterbury
Good communication and information.
Excellent service given every time
Prompt and well organised re Covid
M O T and service completed to time.Like service video.
Nothing was too much trouble and the staff were helpful
No issues at all with the experience
Very easy to book vehicle in. Advised of the minimum charge at time of booking in. Very good bio security when I arrived at the premises. Offered to deliver the car back to my home address some 8 miles away to save me a journey on public transport.
Completed working on car expediently and was able to collect sooner than initially expected.
helpful in dealing with things especially in viral times
Very satisfied, just missed a hot drink while waiting, but that's because of Covid measures.
Service date was easy to arrange. I was kept informed of the cars progress & informed when the work was completed
From booking to end of servicing my car was smooth and in a friendly and safe environment.
Always good service plus in addition the car is cleaned
Done exactly what they said no issues pleasant people to deal with.
Friendly, helpful pleasant
Efficient and completed on time.
Everything explained well, health check email a nice touch.
Could not have been anymore helpful excellent from start to finish
The car looked like new.
As usual the vehicle was ready when they said it would be and was also washed & cleaned, so business as usual.
Look after very well! Service completed efficiently.
The service was carried out to my satisfaction and the faults were pointed out by way of the technicians video
everything was explained ,the staff were very helpful and able to answer any questions
Fitted in repair at short notice
Had to quarantine due to return from Europe, service booked whilst in UK, we couldn't take the car in. Contacted Paul Richardson from France, no probs he arranged a collect and return from our house 30mins away. So efficient, thank you so much guys
Car driving beautifully!
All went well.
Excellent service and management of COVID precautions, very efficient
Good advice and friendly polite service from the service adviser, I liked the work shop video. I was very impressed with the way that social distancing was dealt with,
Efficient, courteous and prompt.
Excellent service and professional standards throughout the service department
Pre visit reminders were helpful
The service I received was fast, most efficient and felt safe in today's Covid climate.
The service agent (Matt ?) was genuine in making me feel a valued customer. A relaxed approach creating a very positive experience
My appointment was easily arranged. I had no need to wait more than a few minutes. The loan car was welcome. The cost was in line with what I had been led to expect and I was dealt with promptly. It could not have been more straightforward.
I received a video showing the service being carried out and confirming what if any work was needed.
Good service overall
My car has been running very smoothly since the work was done and it came back to me beautifully clean and shiny like new again!
Car was booked in efficiently, collection and delivery arranged and all went smoothly. Receiving the engineer's video of the inspection was reassuring.
Great customer service
Everything was dealt with as requested
I was very impressed with the service overall and thankful to be kept in the loop during my cars service with BMW.
Very efficient service
I never have a lot of time and need things done efficiently and first time. Barretts meet this need perfectly. Equally, I am made to feel valued every time I go back.
Problem solved under warranty and polite staff
Flawless and faultless service
Had a great sales executive looking after us.
Good service and very helpful
Great service provided and felt safe at all times.
Kept informed all the way through, nothing was too much trouble.
We couldn't fault their comprehensive presentation of the car at demonstration and on delivery. They were efficient and communicated with me regularly. Great personal service from Harry Hills and the rest of the team.
It was very smooth and easy service from Barretts. Despite the challenges faced with COVID.
Always keeping us up to date.
From start to finish was perfect, keeping me up to date with my order to delivery
The car was late arriving but at least I knew what the position was.
Helpful dealer feedback
All made very easy and safe despite being in the midst of the Covid shut down
Open and honest about what i could have for what i wanted to spend. Listened to what i wanted rather focusing on their own agenda. Gave me what i wanted and sound advice on what made sense or not. So refreshing to have an honest salesman
Great customer service even through a Pandemic.
The whole purchase from drawing up the order to suite me was a smooth experience given the difficult times we live in with the COVID-19 restrictions and through to the moment I drove away in my beautiful new car. Thank you to Nigel and the team .
Kept up to date at each stage of the purchase and even managed to better original delivery date
Even during these difficult times the BMW Canterbury were able to keep me up to date with the status of my new car. Full credit should go to Chris Pay and Paul Richardson.
The centre was ready for my visit, paperwork completed swiftly and handover of the car very thorough by Justin
Justin Crux was excellent: friendly and professional, couldn't have been more helpful.
All excellent service and very safe.
Harry and the team did a great job. Car looked amazing and had safety recall completed on time
Amazing way the car was hidden and then revealed. A truly special experience and introduction to my first BMW.