CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Nigel Mann was extremely helpful

Service

Warranty job.Surprised parts not in stock and had to come back.

Service

Problem was (hopefully, water leaking into the cabin, no rainfall since) dealt with, but cost above expectations.

Service

Fitted car in at short notice Job done well and quickly.

Service

Exemplary customer service as always

Service

Pleasant staff.....managed to turn my car around in quick time, having it ready earlier than expected with a call to say 'all done'. Despite my comments below, the experience on site was indeed excellent.

Service

barretts' services are excellent and I have been with them for 5 years and they never let me down

Service

good service

Service

As always they were efficient, curious and most importantly, very knowledgeable!

Service

Happy

Service

See above - I feel I should have been warned that a BMW Firmware Update May wipe all the user and iDrive settings.

Service

Unfortunately, but although addressed my car wheels have been scratched when the car was in for a service.

Service

Quick professional service

Service

Good service and feedback this time

Service

Great team of people at Barrett's Canterbury

Service

Car was returned within a day once the air con issue was identified. Car always return clean and tidy

Service

I was told the car had been cleaned when collected but it had not also video was not received as a message and I had to phone to get it sent to me by email

Service

I trust you to do a good job and feel able to leave it to you - it's one less thing to worry about.

Service

Great customer care

Service

They confirmed the appointment and fixed the problem same day.

Service

when my car was almost undriveable Barretts offered me a date to check in 2 weeks time. only when I spoke to BMW assist was I told the car was subject to a recall and they collected the car.

Service

Did what was needed, and provided a price for tyres also.

Service

Swift and efficient service.

Service

Welcoming, friendly staff. Not rushed or pressured but felt confident that the questions and concerns we had were answered honestly and professionally. Showroom is bright, clean and comfortable and the coffee is good!!

Service

They seem to have fixed the problems. Time will tell

Service

Completely trouble free service experience

Service

Very swift diagnosis followed by speedy repair. Very well looked after

Service

No problems

Service

Was not impressed with how a particular problem with the car was dealt with

Service

car is nice but does not have the wireless charging that I was told it had and have found this very disappointing

Service

Service carried out quickly

Service

The service was said to be free but it wasn't

Service

Work carried out by the agreed time friendly staff

Service

Expert service and helpful staff

Service

No dramas and good service

Service

you appear to have done all expected to a good standard

Service

Great service

Service

Reception and booking the car in with the service personnel was carried out efficiently and the car returned having been washed, within the time specified.

Service

Very efficient.

Service

Completed on time, car valeted.

Service

THE SERVICE ENGINEER WAS VERY HELPFUL AND EXPLAINED EVERYTHING WELL - AS USUAL

Service

No problems with the service. but the car was covered in bird's muck. I did not tell the dealer as I was running late.

Service

The booking process was excellent. On the day of service all aspects of customer service were excellent.

Service

Can't fault the service in anyway.

Service

Early days. Need more time to assess overall service.

Service

It was well explained

Service

very polite people i dealt with

Service

some confusion over the tyres had to be ordered as they are not normally fitted to this model purchased new from your company so I have a car that tyres are not easily available

Service

After two weeks still awaiting progress update.

Service

I felt let down and staff were unhelpful. Just trying to get money out of me and not come up with a solution for the problem.

Service

The price was higher than advertised on the website, and the Enterprise courtesy car part left a lot to be desired

Service

All was completed to a high standard

Service

It was dealt with efficiently and in good time.

Service

Quoted for work was completed at the quoted price in the time scale stated. Good staff communication.

Service

Have always found service second to none

Service

Great service

Service

because i am

Sales

I was kept up-to-date with the progress of my vehicle.

Sales

Hamlyn was fantastic

Sales

Help and knowledge by staff was brilliant.

Sales

Salesman listen to my need then recommended the product

Sales

Only thing that upset me was being promised call backs by the girls on reception and it never happening.

Sales

Customer Service was very good, communication excellent and the overall experience whilst "rocky" finished with a smooth experience and a beautiful X4.

Sales

Justin Crux and Ashley Furr could not have been more helpful. They made the whole buying process a pleasure.

Sales

Everything was clear, didn't feel pressured but suggestions were made around what options most people would choose. I was kept updated throughout the build stage. Some confusion about the delivery but this was a problem at Southampton not Canterbury.