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Friendly efficient service - work carried out as expected
Very happy with the service
Work was simply explained and completed as planned.
From start to finish every question I asked at the desk the young girl helped me with , and was so nice in ensuring my car was ready by 1600. Every thing was sorted without any problems.
Again, excellent service from being greeted when dropping the car off and again with a service person picking the car up. Will definitely be coming back again.
Booking for a Saturday is difficult but my service manager was very helpful.
Work done efficiently, video of car inspection was a nice touch.
The process of organising and having the service carried out was done professionally and I always felt the staff were trying to help me.
Very good service
The service took longer than expected but all OK in the end.
Professional and efficient service with a smile.
The servicing department called me to check if I wanted the break service added which was very helpful and saved me having to return a few weeks later. An intelligent approach which is much appreciated.
He listened to my problem.
Polite staff. Car ready on time.
All questions answered factually on car and finance. Professional staff with great customer service puts the client at ease.
The staff have always been very friendly and courteous. They respond to enquires and explain what they are doing in a helpful and efficient manner. The reports do help to identify any future requirements and are well presented. Good service.
All went according to informed and advised.
service department explained what needed doing and advised accordingly and gave the price and job was satisfactorily carried out with no extras added. plus the video of the underneath of the car was really helpful.
Great service from start to finish
Slick operation, car was cleaned when it was returned to me after the service.
Routine service was completed and the extra fault with the automatic gearbox was completed within a few days after road testing by engineer was satisfied all was well with the automatic gearbox after gearbox ATF fluid leak and new part was fitted.
Very kindly they collected the car and delivered back all lovely clean. Paperwork all in order... all explained to us.
Easy to arrange, nice dealership, courteous and helpful staff. Service was completed to schedule and my vehicle returned having been cleaned. Couldn't expect any more
No issues and accommodated for all needs etc.
Work carried out efficiently. I was kept informed throughout, provided with a courtesy car and all the staff were courteous and helpful.
Quick service and very good support
Good considering the COVID-19 restrictions
Excellent all round service experience, confident my car was in the best hands
The customer service given was of a high standard
Whole process was very easy and managed well
Very good local dealer.
Reliable friendly service
Very efficient and polite service staff, particularly Neil the driver. My car was serviced quickly and I was updated through the process.
As always great service
Always welcoming and friendly
Helpful friendly service. Work carried out efficiently within expected timescale. car returned in clean condition.
The machanics worth great
Everything done as planned. Useful video inspection.
Everything went smoothly and as advised. No issues, no fuss
Everything carried out efficiently and in a safe way.
The fault with my car was dealt with expertly and efficiently causing no unnecessary disruptions
Full know how to find and fix the problem with my car
Seen promptly, efficient staff. Presume the service was carried out as specified.
No comments as every time is a smooth experience
Everything was completed as requested
Work done quickly and efficiently Good customer service - follow up phone call to advise on collection
Work was done as expected and the vehicle was driven back home for me which hadn't been originally arranged.
Fast resolution of the problem
Unable to find fault
Happy with service received
all points taken care of
Always good service.
Quick turnaround as promised, which was very important to me.
Dealt with my service and MOT quickly and efficiently.
Always reliable, helpful, friendly and informative
Very quick and professionally done.
Speedy service when I needed it
Collected my car and returned it exactly as promised
Barrett's went over and above to help us out at short notice.
My engine management light came on. As I was about to go on holiday they fitted it in the next day and sorted the problem out.
It was very simple to book a service and my car was ready to pick up at the stated time and having been valeted.
The re-call was solved very quickly and staff were very friendly
Everything serviced and well on time
Good communication, work done on time,all good, a pleasure to deal with.
Everything went smoothly, no surprises, costs as quoted beforehand.
It as what as expected
1st class, staff polite and professional, work carried out to suit my available date and time.
Have had my BMW's serviced at Barretts for many years all 100% A-OK ,I wouldn't take or indeed trust anybody other than Barretts & their superb technicians. It's also about the friendly attitude of the staff who actually know me by name on entry
Josh Foster and his colleagues were knowledgeable, kind and extremely helpful!
Good communication and advice
The process was simple, yet top quality. We always felt 'appreciated' and welcome. We were kept fully up to date throughout the duration of the order, build and delivery. As previously stated, they went of their way to make the collection special
My answer relates to the high quality of all parts of the sales process.
The Barretts Dealership in Canterbury were excellent in all aspects of the test drive advice and purchase of the vehicle. I was very please especially the sales person Joshua Forster who kept me up to date on my new car from the factory to dealer.
Excellent service, no high pressure sales, giving me time to finalise my options and kept me update with after the car had been ordered until collection.
Very helpful, and excellent customer care
This was an online enquiry that was handled efficiently and speedily.
Excellent service from our contact at Canterbury BMW (Chris Pay). Friendly, helpful, patient, reliable and prompt replies to emails etc., approachable, no 'hard-sell'.
Friendly knowledgeable staff
Just great service and always available for any questions I had.
Great information all the way through. Not pushy and really helpful.
Chris who dealt with us every step of the way helpful informative and communicative friendly and personable
Friendly and helpful as well as organised
Efficient, personable and fast.
A superb service - we were kept informed about the delivery date of our new car and the showroom were flexible to arrange a mutually convenient collection time.
It was very smoothly done from my first visit to the showroom to my leaving with my new car two weeks later although l would have liked the car to have been blue in colour Issac found me one which was Silver what a wonderful choice it turned out
Josh at the dealership was on hand to provide just the right amount of information without going over the top
The sales staff could not have been more helpful and their knowledge of the product they sell is extremely impressive
Harry the salesman very helpful carvready in time
Car was available ahead of original schedule
I had a Peugeot 208 prior and did not feel safe in it at all. Since driving my new BMW 1 series I feel more confident when driving and have wide range of technology to use to help me drive and keep safe