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quick and efficient
Easy booking process and faulty part ordered and replaced within 24hrs. Very pleased.
Best dealership i have ever dealt with and i have over the years dealt with many makes excellent service from start to finish
My car was booked in for its first service and I was told it would take 2 hours. It was returned to me on time so I was pleased not to have to wait longer.
Barretts have proved to be excellent in customer care and have always completed services very well, keeping me well informed.
Service carried out quickly was surprised when I got call to say car was ready, informed what was done to the car and brought upto with an issue that had been identified car was lovely and clean and sanitised when I picked it up.
Because I was completely satisfied with the service I received
Friendly and always make me feel welcome
It was if nothing was too much trouble
Service reception guy was really helpful and my car was cleaned beautifully.
You have spelt my surname incorrectly, it should be Nutter, not Mutter. Overall service was good and helpful. Shame you couldn't get my name correct.
Carried out the service on my car in a speedy and efficient way.
Very professional, polite & helpful approach from staff, the efficient service I received during my car's recent inspection. I really liked the video film showing the entire underbody of my car, tyres, brake pads, suspension & exhaust.
Excellent customer service. Professional staff. Particularly impressed with the video of the vehicle safety inspection and confident in the Covid complient conditions at Barretts Canterbury Good friendly staff. Vehicle was very well valeted and cared
Easy to arrange an appointment, good communication and work completed time
Service was quick and efficient
No problems. All sorted out on time and professionally.
Booked in quickly to inspect car. Confirmed that emergency action had resolved the problem & minimal damage occurred.
Always been treated with respect. My car was serviced and cleaned in a very fast time. It was cleaned inside and out, which I was very pleased with. Thank you.
Repair carried out efficiently. Car was washed and vacuumed before return.
very good service.
Because I received a professional friendly service from the staff
The dealer is fine.
Car came out cleaner than it went in.
All done to exceptional standards
They pick up my car on time and delivered my car back as arranged
Very customer focussed
Easy to book a slot, updates provided during the day, professional service.
Great job thanks again
Hassle Free Service
Solved the problem in the timeframe indicated
Answered all questions and quick service
collected and returned on time and valeted!
Professional and friendly staff.
Friendly service feedback on service
I felt as though my custom is valued, as on previous occasions
It was handled very efficiently given the circumstances.
Easy to book, given the current circumstances
I was given an appointment time and greeted at reception. Later on I received a video of my car showing me The tyres . Exhaust system and brake pads. Very reassuring
Quick and efficient, overall very satisfied.
Excellent customer service and the staff are friendly
Friendly reception and Covid requirements explained. Feedback on work was easy to understand.
Staff are so professional and relaxed.
I had a further query and someone emailed me a link - superb!
So, my husband had been in hospital just before the service and felt unwell for us to pick the car up I phoned the service desk and Eleanor offered to drive the car back for us (not too far but very thoughtful and helpful) Thank you Ellie!!
Easy to drop off. Even bought a new car for my husband while I was collecting!
Timely and safe
Kept inform what was required to be carried out.
Service efficiently completed
They did everything well
Went out of their way to sort out my car.
BMW & Mini remain great (Broad Oak) My experience with Land Rover was grim though.
So far the back up has been superb.
I was well informed prior to my service of what was happening, then well informed afterwards with text update. Also I was greeted by friendly staff in the showroom.
All went well, as expected
The service was completed with regular communication updates, so I was kept well informed. As the car had MOT, service and recall activity scheduled all one day it worked really well and the team were supportive to complete.
Everything was as explained
The arrangement made for the service and MOT were efficient and well handled with the Covid 19 safety measures.
Having a dash-came fitting in my car and knowing that my car was sanitised before and after the work was carried out made me feel safe
Barrets carried out the work promptly and the issue is now clear
Done on time and as agreed
Adequate customer parking. Clean comfortable show room with relaxed atmosphere and nice coffee. Excellent sales specialist and business manager. Given plenty of helpful information both on purchase and the handover was not rushed.
I have bought many cars from this dealership and always have been treated very well from start to finish
Very friendly staff who listened & advised without making things feel pushed during the sale process. Handover was easy - everything was prepared and very professional / courteous. Ali & Ashley made me feel like I was their only priority throughout!
Excellent communication and accommodating to the specific needs of the customer.
Nothing was too much trouble
All the staff were very helpful and reassuring during these times (Covid 19).