CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service required was carried out and additional support was given as needed

Service

Very satisfied I have used Barrett's Bmw for many years now and Ive always received a good experience.

Service

The work was completed satisfactorily, with full details and recommendations provided.

Service

all points acknowledged, comprehensive diagnostics.

Service

easy service and repair all carried out very happy with my idrive now working

Service

Very professional and pleasant staff. Also service was done to satisfaction

Service

Efficient service. Car collected, MOT'd, cleaned and delivered back at the time I requested.

Service

Work completed under warranty and car returned sparkling clean.

Service

Very satisfied with the work

Service

The service provided was excellent.

Service

Very good service at Barretts Canterbury

Service

Good communication and information.

Service

Excellent service given every time

Service

Prompt and well organised re Covid

Service

M O T and service completed to time.Like service video.

Service

Nothing was too much trouble and the staff were helpful

Service

No issues at all with the experience

Service

Very easy to book vehicle in. Advised of the minimum charge at time of booking in. Very good bio security when I arrived at the premises. Offered to deliver the car back to my home address some 8 miles away to save me a journey on public transport.

Service

Great service

Service

Completed working on car expediently and was able to collect sooner than initially expected.

Service

helpful in dealing with things especially in viral times

Service

Very satisfied, just missed a hot drink while waiting, but that's because of Covid measures.

Service

Service date was easy to arrange. I was kept informed of the cars progress & informed when the work was completed

Service

From booking to end of servicing my car was smooth and in a friendly and safe environment.

Service

Always good service plus in addition the car is cleaned

Service

Done exactly what they said no issues pleasant people to deal with.

Service

Friendly, helpful pleasant

Service

Efficient and completed on time.

Service

Everything explained well, health check email a nice touch.

Service

Could not have been anymore helpful excellent from start to finish

Service

The car looked like new.

Service

As usual the vehicle was ready when they said it would be and was also washed & cleaned, so business as usual.

Service

Look after very well! Service completed efficiently.

Service

The service was carried out to my satisfaction and the faults were pointed out by way of the technicians video

Service

everything was explained ,the staff were very helpful and able to answer any questions

Service

Very efficient

Service

Fitted in repair at short notice

Service

Had to quarantine due to return from Europe, service booked whilst in UK, we couldn't take the car in. Contacted Paul Richardson from France, no probs he arranged a collect and return from our house 30mins away. So efficient, thank you so much guys

Service

Car driving beautifully!

Service

All went well.

Service

Excellent service and management of COVID precautions, very efficient

Service

Good advice and friendly polite service from the service adviser, I liked the work shop video. I was very impressed with the way that social distancing was dealt with,

Service

Efficient, courteous and prompt.

Service

Excellent service and professional standards throughout the service department

Service

Pre visit reminders were helpful

Service

The service I received was fast, most efficient and felt safe in today's Covid climate.

Service

The service agent (Matt ?) was genuine in making me feel a valued customer. A relaxed approach creating a very positive experience

Service

My appointment was easily arranged. I had no need to wait more than a few minutes. The loan car was welcome. The cost was in line with what I had been led to expect and I was dealt with promptly. It could not have been more straightforward.

Service

I received a video showing the service being carried out and confirming what if any work was needed.

Service

Good service overall

Service

My car has been running very smoothly since the work was done and it came back to me beautifully clean and shiny like new again!

Service

Car was booked in efficiently, collection and delivery arranged and all went smoothly. Receiving the engineer's video of the inspection was reassuring.

Service

Great customer service

Service

Everything was dealt with as requested

Service

I was very impressed with the service overall and thankful to be kept in the loop during my cars service with BMW.

Service

Very efficient service

Service

I never have a lot of time and need things done efficiently and first time. Barretts meet this need perfectly. Equally, I am made to feel valued every time I go back.

Service

Problem solved under warranty and polite staff

Service

Flawless and faultless service

Service

Had a great sales executive looking after us.

Sales

Good service and very helpful

Sales

Great service provided and felt safe at all times.

Sales

Kept informed all the way through, nothing was too much trouble.

Sales

We couldn't fault their comprehensive presentation of the car at demonstration and on delivery. They were efficient and communicated with me regularly. Great personal service from Harry Hills and the rest of the team.

Sales

It was very smooth and easy service from Barretts. Despite the challenges faced with COVID.

Sales

Always keeping us up to date.

Sales

From start to finish was perfect, keeping me up to date with my order to delivery

Sales

Very professional

Sales

The car was late arriving but at least I knew what the position was.

Sales

Helpful dealer feedback

Sales

All made very easy and safe despite being in the midst of the Covid shut down

Sales

Open and honest about what i could have for what i wanted to spend. Listened to what i wanted rather focusing on their own agenda. Gave me what i wanted and sound advice on what made sense or not. So refreshing to have an honest salesman

Sales

Great customer service even through a Pandemic.

Sales

The whole purchase from drawing up the order to suite me was a smooth experience given the difficult times we live in with the COVID-19 restrictions and through to the moment I drove away in my beautiful new car. Thank you to Nigel and the team .

Sales

Kept up to date at each stage of the purchase and even managed to better original delivery date

Sales

Even during these difficult times the BMW Canterbury were able to keep me up to date with the status of my new car. Full credit should go to Chris Pay and Paul Richardson.

Sales

The centre was ready for my visit, paperwork completed swiftly and handover of the car very thorough by Justin

Sales

Justin Crux was excellent: friendly and professional, couldn't have been more helpful.

Sales

All excellent service and very safe.

Sales

Harry and the team did a great job. Car looked amazing and had safety recall completed on time

Sales

Amazing way the car was hidden and then revealed. A truly special experience and introduction to my first BMW.