CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Can't fault the service in anyway.

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Early days. Need more time to assess overall service.

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It was well explained

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very polite people i dealt with

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some confusion over the tyres had to be ordered as they are not normally fitted to this model purchased new from your company so I have a car that tyres are not easily available

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All was completed to a high standard

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The price was higher than advertised on the website, and the Enterprise courtesy car part left a lot to be desired

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I felt let down and staff were unhelpful. Just trying to get money out of me and not come up with a solution for the problem.

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It was dealt with efficiently and in good time.

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Quoted for work was completed at the quoted price in the time scale stated. Good staff communication.

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Have always found service second to none

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Great service

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Due to my deafness I requested all communication to be my email....but despite this your service team phoned,and luckily my wife was in to take the call..and pass on the details.

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Always a good experience

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Brilliant service, honest and straightforward talking. Nothing was a problem and they understood my frustration with the problem I was having.

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It was Ashford who sold me the car and the salesman was excellent.

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Waiting time too long. This wasn't explained on booking.

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The engagement with the service desk colleague

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as above plus all very knowledgeable about products

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My problem with the car was resolved

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As above, very poor communication and then dismissive of concerns.

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See above.

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My winter to summer tyre change went perfectly on the day, as planned several weeks in advance. Slightly less time than scheduled was used and the car was also sparkling clean when returned to me.

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Didn't fix most of the problems with the car.

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Problem was with my Display Key - found to be faulty and a Warranty issue - diagnosed quick;y

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I requested a specific courtesy car, as this would like be the vehicle I exchange mine for, the service and sales team were very helpful.

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Excellent service

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Staffs are friendly and courteous

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As always excellent service with both car and customer

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Nothing is too much trouble when you have a problem with your car or a query you want answering

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We were kept well informed and updated on work carried out. Work was high standard and issues resolved

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Excellent service and willing to provide courtesy car very short notice

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USED BEFORE AND VERY HAPPY DID USE ASHFORD BUT CANTERBURY IDEAL WITH SHUTTLE BUS TO TOWN

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Booking-in & actual service very smooth but kept waiting for 20 minutes after car ready before paying the bill and collecting the car, only to find on returning home that the actual MOT Certificate had not been added & stapled to the other paperwork!

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The problems with the car where there before I brought the car but some how didn't pass the mot test this year but did the year before, strange.

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Quick, efficient service catered to my needs. Noo qualms were given when I had to rearrange my service plans and the Canterbury branch was very accommodating. They also corrected a problem from the previous service and candidly explained an error wit

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Very Good customer service , bmw assist was excellent, picked my car up from my home and taken to bmw Canterbury with in 2 hours of making the phone call and I received a call telling me that my car had arrived safely

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Despite booking 4 weeks (approx) in advance of major car service no courtesy car either offered or available. Canterbury BMW far from city center. Previous car for last few years has been Mercedes - beautiful car and impeccable service from dealers!

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2 reasons Firstly you no longer offer free collection of the vehicle. Secondly after leaving the car with you for the morning and receiving a message to say it was ready well over an hour before I collected it it had not been cleaned.

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Did exactly what was expey

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Proffesional staff and the technician Darren Gibben very helpful and explanatory with the cars details..

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Prompt service

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It would have been very convenient and a helpful gesture if someone could have picked me up from work (nearby) and taken me back to the dealer shIp when my car was ready for collection.

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The shuttle service only drops off in town centre, where as other dealers offers to drop off at destination.

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My vehicle was meant to be valeted at the time but there was not enough time to complete this

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Work was completed on time and care was valeted brilliantly

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Booking and car collection service was excellent, as was the courteous of the service team. But, I reported a problem with a headlight that keeps fogging up in damp conditions, you said you are unable to do anything about this right now, but that BMW

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I went in with a broken wing mirror (not my fault!), in an ideal world I would have been able to have had this fixed when I went in initially and it wouldn't have cost over £300. I had to book in an appointment for a week ahead.

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Original problem NOT Solved

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Timely response to service requirements Let customers know what is required before going ahead

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Said it would be one hour with the car cleaned also. Spot on the hour.

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Thorough and easy from start to finish

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As above

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You collected my motability car when arranged and returned on time

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Very, prompt courteous

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Again generally very good

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Also dealt with in a friendly and open manner with works required and carried out

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Very efficient, no complaints.

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Very slow at being seen when I arrived - despite there being several staff members by the service desks talking amongst themselves and only 1 other customer. Service completed but reminder light not reset as I refused to book the car in for new pads

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They are competent,professional ,helpful and friendly.

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See above. Constantly ringing and in contact during the sale of the car in 2017. Since then and with this fault in the car, no one wants to know. I'd like to progress my complaint further but have been told I can't.

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Problem sorted immediately.

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I was able to work while waiting for the work to be carried out and had plenty of coffee to keep me going

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Excellent price and friendly staff

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All work done and completed but car was not cleaned as it normally is

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Reliable customer service

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Apparently one of the faults with the car cannot be put right

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Everything done well, as required and above expectation

Service

Salesman was excellent and explained the various features of the car clearly

Sales

Still having problems with all the new controls.

Sales

Beautiful car. Very happy

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at all stages we were kept informed os what was happening with regards to our purchase

Sales

The salesman was available to answer questions and took his time to explain and sort out options. Even when I requested further clarification, this was given in an appropriate manner

Sales

The dealership went out of their way to locate our ideal car.It

Sales

i was very satisfied with the way the staff treated me and my wife they were very welcoming and friendly.they kept us upto date with everything while we were waiting for our car.my wife loved her bunch of flowers given many thanks to ashley furr

Sales

Kept up to date. Friendly service.

Sales

All went according to plan and we took delivery on the date that we were given . We were dealt with efficiently. Offered coffee, tea etc. facilities were readily available.

Sales

Having agreed the purchase price and the amount offered for my trade-in vehicle the finance person attempted to print copies of the New Vehicle Order but was unable too, due to a computer error... Continued in Question 3. !!

Sales

Knowledgeable staff who kept me regularly updated.

Sales

Communication was excellent although car took longer to be delivered than expected. That wasn't the fault of the centre but car had to be moved from elsewhere and this took longer.

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Everything runs smoothly and efficiently

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Would have given 5 if the sales manager (Nathan) had honoured an offer made on the previous car I bought from Barrett's. Bilking at giving an additional £200 off a £50,000 car is mean. Great service from the sales specialist, Hamlyn George.

Sales

Communication is key to any sale and I received nothing else other than satisfactory care.

Sales

The car was damaged on collecting

Sales

As before an excellent srevice given