CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

everything went smoothly as always , all my questions were answered fully and i was treated as a valued customer.

Service

Excellent customer service, good facilities whilst waiting. Clear explanation of work being done, helpful with suitable booing date and clear about cost upfront.

Service

Good service all around. Am waiting for a call still regarding when parts will be in for my car to carry out the extra work but I have no doubt they will be in touch soon.

Service

The service was done well and explained sufficiently.

Service

Barretts Canterbury are better than BMW dealersips in Surrey!

Service

Didn't take long to do the work and was made very comfortable while waiting.

Service

We were welcomed into the showrooms, given a lift into the city, and picked up for our return. My only observation is that what were delicious biscuits are no longer available at the coffee area. I can't eat them, but my partner missed them.

Service

always great service. One issue is availability of loan cars.

Service

Front spring had 'corroded and snapped'. Car had an MOT at BMW in March 2010 and not used between end Mar and the day brought to the garage. I am not satisfied with BMW's response that there was no corrosion in Mar and spring corroded during summer.

Service

as it says

Service

Very pleasant and polite

Service

Service desk very helpful, and informative on problems.

Service

You have not addressed a misplaced service , on the cars service history , you didn't even mention a possible bearing problem on either of the rear wheels , which l specifically asked you to look into.

Service

All went smoothly, I was able to drop my car off early and collect late which suited my working hours on that day

Service

Very polite and efficient service

Service

did the service and very quick

Service

Always excellent service

Service

Great customer service

Service

Nice waiting area nice staff on time- one thing that we were not entirely happy with was that the radio station and seats were changed

Service

Coolant level below minimum warning on the day after service although coolant appears to have been checked. Therefore reluctant to drive without advice. BMW Assist technician checked the system and topped up - no problem since.

Service

I was told to come back just before 13:00, but the car wasn't ready until an hour later. I could have spent that hour in Canterbury, instead of sitting in the showroom. On the plus side, the car was nice and clean when it was ready.

Service

Would have been nice to have had some food available for customers having a while-you-wait service over lunch, even if was just biscuits and a fruit basket.

Service

Any problems efficiently addressed and car cleaned as well when bad weather meant taking it in dirtier than intended.

Service

Twice have put the car in and when have it returned the car cam is disconnected at the camera. 1. Should speak to the customer before messing with private equipment, as it my have been on but was not recording. 2. Use better signage and tell us when

Service

Having re-booked car in over the phone the same day. I turn up at 7.15am 6 days later to find that you had know knowledge of my car being booked in.

Service

They did exactly what they said they would do.

Service

Everything went smoothly & to plan

Service

Kept me well informed.

Service

Good customer service, friendly staff.

Service

everything was carried out on time and I was kept informed of what if anything was required

Service

Although just an extra oil and filter change it was done quickly and my request for an oil sample bottle to be filled was not a problem.

Service

As above, professional handling of the issue with the £55.00 unfair finance charge. They took it on the chin and and refunded that cost even though it was not their fault. The finance papers are misleading, we signed the documents before collection.

Service

The item that failed was the windscreen washers but cannot understand why I had to pay £120 to have the fault investigated?? surely that's the reason you pay for labour time to identify, fit and pay for parts to rectify the fault!!

Service

Great service.

Service

Courteous staff, efficient, helpful, comfortable waiting area and complimentary shuttle bus service.

Service

App made , car ready next day, phone call to ask was everything to my satisfaction.

Service

Did exactly as expected within a set time frame

Service

The wait to have it booked in was a little longer than expected, as I need a replacement car. Had it for a day but came back nice and clean.https://nspeuwebp.bmw.com//webApp/bmwuk_surveys_aftersales?surveyId=%40lVumSBLPFbBbhiGOfSWBRg%3D%3D&isFromEmai

Service

Again, level of service was spot on from the girls on the front desk, to the finance lady and of course Nigel.

Service

No outstanding issues noted

Service

I never have any problems, everyone is very efficient and friendly

Service

They managed to do a service on the day that had not been booked beforehand.

Service

It went well

Service

Took a bit longer than expected but all done in one hit, friendly helpful staff

Service

The service was completed within the promised time scale and the car was washed.

Service

Good overall professional service.

Service

I was kept informed of the cars progress during its mot & brake service. The car had been washed before delivery so very pleased

Service

Repair was done fairly quickly considering extra work was needed but communication regarding that extra work was lacking which caused problems for me as had no transport for 2 days.

Service

Kept informed throughout - prompt service provided.

Service

Prompt and efficient service with helpful staff.

Service

Overall efficient, friendly service. Disappointing though that snacks have been withdrawn from customer waiting area - not even so much as a biscuit anymore!!

Service

Very competent service

Service

I am very happy with my car and the great service I received.

Service

Very Professional, friendly, and know what they are doing.

Service

At the time of purchaseI took out additional insurance to cover minor damage to the paintwork. I was lead to believe that this was a service offered BMW, however, when enquiring about a scratch, I was told it was with another independent company.

Service

Service and MOT completed efficiently on time.

Service

Notified as soon as my car was ready.

Service

Suitable appointment and seen fairly promptly on arrival at service desk.

Service

Nothing more to say

Service

As above

Service

All of the staff I met treated me exceptionally well, they did all they could to answer my questions.

Service

Service took 8 hours to correct a software issue. Seems to be an excessive time

Service

Barretts are always very helpful whatever we ask they explain carefully to a very non mechanical person

Service

Prompt answers, reassurance, and top class service overall. Word of mouth is true! I highly recommend BMW customer service.

Service

I've made a complaint, I've been ignored several times. Barrett's have done what they can but the complaints made wasn't dealt with correctly nor did they know the full fact before making a decision. I'm waiting on recordings as I was told I'm am

Service

Friendly and efficient

Service

Polite and efficient

Service

Previous service suggested that I would need new brake pads at the MOT date. Upon car receipt, I was informed that pads were not replaced as they were still okay. Also fitted a couple of new windscreen wiper blades at last minute.

Service

Prompt service and repair

Service

Polite and polished

Service

Polite service

Service

I would just ask that any courtesy car has a minimum of a quarter of a tank of fuel. Mine had 27 miles to empty which just made it home for me.

Service

Very helpful and couldn't do enough for me. Kept me informed and help me administer my tyre insurance claim.

Service

Everything was fine.

Service

Barretts as always were more than helpful. It was unfortunate that they couldn't identify my problem, but I do understand that minor problems are sometimes harder to identify. They did however point out that a problem I had with the USB, was my lead.

Service

Professional and efficient service throughout.

Service

Well satisfied

Sales

I perceived Brad had taken the extra steps to secure a positive outcome as well as positive experience throughout.

Sales

Full tank of petrol and the flowers were a lovely personal touch.

Sales

First person didn't know the cars at all. The second was better. It took 2 emails to remind that I has requested accessories. Delivery was OK in the end but wasn't well handled. Finance sent emails to the wrong address - systems clearly not connected

Sales

Informative staff, nice clean and well laid out service centre. Plenty of customer parking.

Sales

The car is a delight so far and the process was easy from start to finish. It is always an enjoyable experience when collecting a new BMW from Barretts. In addition the regular vehicle production updates were a nice touch.

Sales

Always completely satisfied with the service from Chris Pay

Sales

As usual Chris Pay made the experience very enjoyable. He is always so professional and yet extremely friendly making it a pleasure to arrange for my new Motability car. Everyone we dealt with at BMW Canterbury were very courteous.

Sales

Very helpful and professional staff.

Sales

From selecting the Car and adding extras the team were very helpful

Sales

Excellent showroom. Wide range of cars on show. Good coffee. Friendly and personable staff. Ross was very good to deal with. He explained everything very well. We'll be back. I fancy a convertible next time.

Sales

Caroline and Ross guided me throughout the process and made me feel a very valued customer. I was kept informed of delivery and any developments. Professional and courteous at all times. Thank you.

Sales

Excellent service as always from ALL the staff this is the 7Th car purchased from canterbury and sale person Chris Pay. Always a pleasure to visit the showroom.

Sales

From pick up from railway station to the time I drove away nothing was too much trouble Coffee and biscuits also good

Sales

Was made to feel welcomed and delivery was silvered before ETA time perfect !

Sales

Erin Lee made it pleasurable

Sales

All was I would wish it.

Sales

Excellent from start to collecting my new car. Very pleasant experience from Harry Hill at Broadoak Canterbury.

Sales

There is nothing to fault, they have been amazing

Sales

Very good customer service and this took into account my timetable and priorities.

Sales

Justin Crux was very helpful and informative. We appreciated that he put lots of effort to make the sale happen, and did what he said he would do.

Sales

Great experience

Sales

The finance shambles has marred an otherwise faultless and enjoyable Experience

Sales

All round very good

Sales

Chris has been my sales consultant for many years and knows what I like about the BMW range of vehicles. He kept me up to date with all aspects of the car as it was being built. I was also very satisfied when I collected my new vehicle.

Sales

Due to Chris Pay being completely competent at his job. Had No problems whatsoever.

Sales

Very friendly staff always feel welcome