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My vehicle was meant to be valeted at the time but there was not enough time to complete this
The shuttle service only drops off in town centre, where as other dealers offers to drop off at destination.
Work was completed on time and care was valeted brilliantly
Booking and car collection service was excellent, as was the courteous of the service team. But, I reported a problem with a headlight that keeps fogging up in damp conditions, you said you are unable to do anything about this right now, but that BMW
I went in with a broken wing mirror (not my fault!), in an ideal world I would have been able to have had this fixed when I went in initially and it wouldn't have cost over £300. I had to book in an appointment for a week ahead.
Original problem NOT Solved
Timely response to service requirements Let customers know what is required before going ahead
Said it would be one hour with the car cleaned also. Spot on the hour.
Thorough and easy from start to finish
Very, prompt courteous
You collected my motability car when arranged and returned on time
Again generally very good
Also dealt with in a friendly and open manner with works required and carried out
Very efficient, no complaints.
Very slow at being seen when I arrived - despite there being several staff members by the service desks talking amongst themselves and only 1 other customer. Service completed but reminder light not reset as I refused to book the car in for new pads
They are competent,professional ,helpful and friendly.
See above. Constantly ringing and in contact during the sale of the car in 2017. Since then and with this fault in the car, no one wants to know. I'd like to progress my complaint further but have been told I can't.
Problem sorted immediately.
I was able to work while waiting for the work to be carried out and had plenty of coffee to keep me going
All work done and completed but car was not cleaned as it normally is
Excellent price and friendly staff
Reliable customer service
Everything done well, as required and above expectation
Apparently one of the faults with the car cannot be put right
The update removed all my personal settings.
I had an 'advisory' report last service. I asked for an update on the issue. When I picked up my car I was given a copy of the previous 'advisory' report. NOT HELPFUL. As far as I can tell, the brake fluid service was carried out competently.
Did exactly what hat I asked for
As above, a bit more administrative and professional polish would go a long way.
Every aspect of the service was carried out in a professional manner.
I discovered a flat tyre early on a Saturday morning and called Barretts. There was the run flat model in stock and I was there within an hour. The entire replacement took two hours when there along with a health check.
Great customer service. Car was serviced quicker than expected. Exceeded expectation. Only thing I didn't receive was a video of car service which I've received in the past but apart from that great service
a bit annoying that i had to re install previous settings ie :Bluetooth phone settings and hours to fully charged, :23 hours is ridiculous.
job was done quickly and efficiently
Courteous efficient service
Service carried out with no surprises.
Efficient professional and courteous service. Everything fully explained and costed before agreeing the work done
picked up car on time and very good service
Booked loan car in advance, so just left our car, signed insurance document, and on our way. Phone call when our car was ready, and cleaned!......brilliant!
From booking in to collecting vehicle after works. All staff were friendly and very helpful.
Easy to book cars in. Collection at arranged time. Car handed over having been nicely valeted.
Always a superior air when you go in the showroom. Told no 2hr waiting slots so booked in for a whole day. When I arrived home just over 2 hrs later after getting a train was rang to say the car was ready. Good service on one hand bad on another!
My car was serviced and cleaned throughout. I received the necessary feedback on the condition of my car, including a short video.
Very good communication with me.
Service carried out as expected
Service was done well and on time. Disappointed that the problems now occurring with the Drivetrain were not picked up while the car was in for its first service.
No fuss, no problems and with a service contract, no extra costs
Kept me informed on all matters and timing for completion of the service
No problems and timely.
Staff are very pleasant but would be flexible with dates when I wanted an MOT. Went to Halfords
Took us into town and work done on time
Very expensive for what work is actually done!
Loved the video of my car on the ramp that gives the personal touch
Everything that needed doing was done and I'm confident that it was done well.
Chap who dealt with my hand over of keys and fitting car in during the afternoon brilliant!
Car now safe for the next year
Completed within 2 hours as stated. Video from mechanic when inspecting the underside of the car. Washed and vacuumed for me. Phone call to me when it was ready to collect
Pleased with work
Always a pleasure to deal with the Device team at Canterbury.
Helpful and professional service
Following on from my previous comment, in the end the work was completed fairly quickly and it has been fixed. However, it was terrible service until that point. This was not limited to Barretts Canterbury but also BMW Customer Service.
I was told when I made the appointment that the brake fluid service was covered under my service agreement.When I arrived I was informed that this was an error and that I had to pay . No apology was given for the misinformation.
There was nothing to find fault with!
Enjoy the coffee station
On taking my car in for its 1st service I asked them to look at the sensors as they are affected by the tow ball which we purchased from new at Stephen James.. On collecting my car I was told it wasn't genuine BMW towball so the did nothing.
Paid extra for home collection service,all went smoothly,price as expected . I did ask for particular attention to tyre pressure sensors...and would appreciate learning why I might experience difficulties when topping up tyre pressure, a
The whole experience is always very professional from entering the branch to leaving. Friendly helpful staff, and good selection of biscuits :-)
The work was carried out perfectly.
Excellent, friendly customer service - Emily really worked hard to get us the car we wanted.
didn't even top up screenwash
Car is as new after 6 years
The car seems to drive better. I wondered if it had new software in the transmission, but pleased with the service and the price.
The service was very good and the staff very helpful as always
The vehicle was received quickly and efficiently was ready on time and was handed back efficiently. My only minor complaint is that I would prefer it if the engineer did not fiddle with the radio settings.
Absolutely brilliant experience!!!! Only slight niggle is we got the understanding that the car had recently been serviced but it turns out it hadn't and so is currently due one. Just a case of miscommunication, a tad frustrating but oh well.
Job well done
Over 3 hours to fit 2 tyres. BMW was not the cheapest but at least I'll get some service I thought. No management of time expectation and non existent communication. Poor service I will not use this dealership for purchase or servicing.
Although I explained the problem before the appoitment i was disappointed that the problem with the infotainment system could not be resolved.
The service I've received from BMW has been excellent including the friendly people who work there, I've given four stars instead of five because because I don't want make them too big headed but they do deserve five.
Very helpful staff - A young lady (sorry don't know name) sorted out a SatNav problem for me.
I was disappointed to be charged delivery and collection fee for my car. (it has a 5 year service plan and the car was not cheap!). I am completely satisfied with all other elements of the service experience!
Work carried out when promised. Vehicle returned cleaned. Not very easy to get a slot and can be left waiting to speak to service team for quite a while.
As above. Final part of the setvice (key replacement) has been disjointed, rude and slow. It has been so bad I have changed my mind about buying my next car from BMW.
All aspects of what was carried out on the vehicle was explained to me.
My bmw was quickly corrected within a few hours, we'll don!
Very good service
Having agreed the purchase price and the amount offered for my trade-in vehicle the finance person attempted to print copies of the New Vehicle Order but was unable too, due to a computer error... Continued in Question 3. !!
All went according to plan and we took delivery on the date that we were given . We were dealt with efficiently. Offered coffee, tea etc. facilities were readily available.
Knowledgeable staff who kept me regularly updated.
Communication was excellent although car took longer to be delivered than expected. That wasn't the fault of the centre but car had to be moved from elsewhere and this took longer.
Everything runs smoothly and efficiently
Would have given 5 if the sales manager (Nathan) had honoured an offer made on the previous car I bought from Barrett's. Bilking at giving an additional £200 off a £50,000 car is mean. Great service from the sales specialist, Hamlyn George.
The car was damaged on collecting
Communication is key to any sale and I received nothing else other than satisfactory care.
As before an excellent srevice given
The Handbook for the radio, navigation etc is no longer free and expensive; given problems of disability and lack of iphone etc, the handbook would have been invaluable rather than the "free" flowers. A cheap "swop" not worthy of BMW's reputation.
Once again. Good service
The staff were great... really enjoyable experience
Very friendly and helpful staff. Explained everything and completed everything. Very easy. Not much to do apart from sign, pay and drive!
Chris and the rest of the team at Barrett's BMW provided an outstanding level of service throughout the whole process from coming in to look at the car to driving away on the day of pickup.
We were very well looked after, even my children were made to feel appreciated and important when we arrived to collect our car.
Nigel Mann was friendly and knowledgeable. He was not pushy about the sale and make the process easy and straightforward. I would recommend him.