No news found with your current search criteria.
Nigel Mann was extremely helpful
Warranty job.Surprised parts not in stock and had to come back.
Problem was (hopefully, water leaking into the cabin, no rainfall since) dealt with, but cost above expectations.
Fitted car in at short notice Job done well and quickly.
Exemplary customer service as always
Pleasant staff.....managed to turn my car around in quick time, having it ready earlier than expected with a call to say 'all done'. Despite my comments below, the experience on site was indeed excellent.
barretts' services are excellent and I have been with them for 5 years and they never let me down
As always they were efficient, curious and most importantly, very knowledgeable!
See above - I feel I should have been warned that a BMW Firmware Update May wipe all the user and iDrive settings.
Unfortunately, but although addressed my car wheels have been scratched when the car was in for a service.
Quick professional service
Good service and feedback this time
Great team of people at Barrett's Canterbury
Car was returned within a day once the air con issue was identified. Car always return clean and tidy
I was told the car had been cleaned when collected but it had not also video was not received as a message and I had to phone to get it sent to me by email
I trust you to do a good job and feel able to leave it to you - it's one less thing to worry about.
Great customer care
They confirmed the appointment and fixed the problem same day.
when my car was almost undriveable Barretts offered me a date to check in 2 weeks time. only when I spoke to BMW assist was I told the car was subject to a recall and they collected the car.
Did what was needed, and provided a price for tyres also.
Swift and efficient service.
Welcoming, friendly staff. Not rushed or pressured but felt confident that the questions and concerns we had were answered honestly and professionally. Showroom is bright, clean and comfortable and the coffee is good!!
They seem to have fixed the problems. Time will tell
Completely trouble free service experience
Very swift diagnosis followed by speedy repair. Very well looked after
Was not impressed with how a particular problem with the car was dealt with
car is nice but does not have the wireless charging that I was told it had and have found this very disappointing
Service carried out quickly
The service was said to be free but it wasn't
Work carried out by the agreed time friendly staff
Expert service and helpful staff
No dramas and good service
you appear to have done all expected to a good standard
Reception and booking the car in with the service personnel was carried out efficiently and the car returned having been washed, within the time specified.
Completed on time, car valeted.
THE SERVICE ENGINEER WAS VERY HELPFUL AND EXPLAINED EVERYTHING WELL - AS USUAL
No problems with the service. but the car was covered in bird's muck. I did not tell the dealer as I was running late.
The booking process was excellent. On the day of service all aspects of customer service were excellent.
Can't fault the service in anyway.
Early days. Need more time to assess overall service.
It was well explained
very polite people i dealt with
some confusion over the tyres had to be ordered as they are not normally fitted to this model purchased new from your company so I have a car that tyres are not easily available
After two weeks still awaiting progress update.
I felt let down and staff were unhelpful. Just trying to get money out of me and not come up with a solution for the problem.
The price was higher than advertised on the website, and the Enterprise courtesy car part left a lot to be desired
All was completed to a high standard
It was dealt with efficiently and in good time.
Quoted for work was completed at the quoted price in the time scale stated. Good staff communication.
Have always found service second to none
because i am
I was kept up-to-date with the progress of my vehicle.
Hamlyn was fantastic
Help and knowledge by staff was brilliant.
Salesman listen to my need then recommended the product
Only thing that upset me was being promised call backs by the girls on reception and it never happening.
Customer Service was very good, communication excellent and the overall experience whilst "rocky" finished with a smooth experience and a beautiful X4.
Justin Crux and Ashley Furr could not have been more helpful. They made the whole buying process a pleasure.
Everything was clear, didn't feel pressured but suggestions were made around what options most people would choose. I was kept updated throughout the build stage. Some confusion about the delivery but this was a problem at Southampton not Canterbury.