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All work was carried out as expected.
The Staff are always helpful and efficient in their service.
Again, very efficient, helpful and polite, leaving nothing to complain about.
Never a Problem always top customer service and also a quick save turn around with the Car, good work All
Satisfied with the answer to any of my issues.
They did good
All of the service work was completed well and on time, one very happy customer, ????thank you.
Happy with bmw
They did the requested work for a sensible price and the chap who collected and delivering the car was a really nice guy.
All good, all on time.
Very friendly, attentive & helpful staff
kept to time nd delivered back as promised
Provided with a clean courtesy car, work carried out fast with regular updates. Highly recommended
The problem I had was explained and resolved to my satisfaction quickly
All work carried out and explained. Car provided
Service very good
The service was friendly, efficient and very professional.
Well looked after
The team at Canterbury have always been friendly and helpful with any questions I've had from the purchase and now with the servicing of it.
Despite the COVID pandemic the handover and collection from Barretts was easy and quick.
No time wasting
Service at Canterbury has been very good and the measures they have put in place due to COVID are extensive and reassuring.
Totally satisfied with the servicing.
The whole process was clearly explained and the service went ahead without issue.
The feedback from your team is excellent, the work carried out is excellent, the video you send out is excellent. It makes you a part of the whole experience....which is 'The EXCELLENT Barrett's Experience. Well Done and thank you once again.
Took longer than expected compared with previous services and estimated time but there were unexpected issues with the car which were dealt with satisfactorily.
Good feedback all the way through
Completely satisfied and my car is like brand new after the service done ?
Received phone call to inform me that my car was ready for collection and how much the cost for any work carried out
felt very safe at the service centre
Firstly I didn't need anything done!! I like the explanatory video and general efficiency.
All went to plan. Relaxed service
Generally, I have always found the service to be to a high standard. I trust the advice provided to the extent that I now will rarely question any direction, guidance given by the dealer in Canterbury.
Considering the current Covid restrictions the service experience went very well.
My car was collected from my home which is invaluable to me as I am shielding. They kept me informed about my service and the video I was sent was very helpful.
Very helpful polite staff there
Except that after cleaning it snowed!!!!!!!
Professional, reliable, courteous, knowledgable staff, efficient and approachable.
Very good service
I experienced a problem with a warning light registering on the dashboard screen, despite the car having only 2,500 miles on the clock. I contacted BMW via the online chat service, corresponded with a chap called Paul, who arranged a service swiftly.
The service department checked the car and explained no faults found.
Excellent service as always, however I think you could be more mindful that people have sometimes come from far and can no longer kill time in Canterbury. I think it would be helpful if you could be more precise about when the work will be completed
Polite friendly and knowledgeable staff. Matt is as helpful as ever and always happy to help.
I got a free prop shaft fitted, makes a change when its free ??
Total satisfaction all work completed in the time scale. When collecting car all paperwork completed and no hanging around.
Good video feedback from the engineer whilst carrying out the service.
Great personal service and great prices.
Can't ask for more.
Perfect as always, Thank you, Kevin
Supported me all the way until problem sorted.
Urgent problem - the battery was dying. It was 6.5 years old and all but essential journeys are illegal. Barretts sorted the problem for me.
Despite being in national lock-down, I was given an appointment and the warranty work on my car was completed in a very efficient and satisfactory manner.
a friendly service
Professional from start to finish.
We are shielding, so couldn't get to the dealership for the mot service and warranty check. Barrett arranged a collect and delivery service which was friendly and efficient.
Polite and organised
Good professional service
Loan car available. Good service.
Easy to check in with automated system, felt safe and didn`t have to wait. Collection was easy and efficient too
Very efficient with safe handover.
Extremely happy with the service & care taken over my car
Very good customer services
Full confirmation of booking the day before. Time of collection and return by phone... absolutely faultless system in place. Excellent video of underside of vehicle showing the oarts you don't normally see. Well done to the mechanics.
i know that my car was serviced correctly and done to a high standard although a bit expensive but you have to pay a bit more for quality.
Given the current situation with COVID, taking my car in for a service was very well organised. Courtesy car arranged easily, all staff I dealt with were very helpful and polite.
Reception team first class
Efficient, good communication, professional, did some extras.
Impressed by the efficiency of Barrett's service team
Local to me, friendly and helpful service.
No problems experienced.
The process was made a lot easier as the Lockdown prevented a drawn out handover and allowed us to take possession of the Car quickly
Paperwork done simply remotely. Good videos to learn the vehicle. Nice simple handover.
Due to lockdown a handover. Was not possible to do . Handover was achieved as best as possible
Everyone was friendly and helpful
I purchased and collected my car during the period of Covid-19. When purchasing, we were allowed to be in the building, where we were made very welcome. When collecting, it was lockdown and this went smoothly outside too. Very pleased.
Justin knew what was available and explained it well to us
Haven't collected the car yet, but so far all has been handled very well.
As stated above every one at Barretts were excellence
Excellent customer care
I wanted to cut to the chase and replace my outgoing golf R swiftly without drama - The dealership achieved rapidly the finance quote i wanted found me a car and handed it over having made every effort to make my experience as positive & enjoyable