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ABOUT CENTRE

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Again, customer focus and explanation of works carried out

Service

Great throughout

Service

Very quick turnaround.

Service

My car came back with a grease handmark on it which was very difficult to remove. There is also 2 marks on the car which I know I haven’t done. When I asked how the camera worked I was told there was a manual on the passenger seat.

Service

This is the third time the car has gone in with the same fault. Whether this is the dealer or due to a faulty item on the car (previously the faulty item had broken twice) I'm unsure

Service

Everything went smoothly.efficiently & quickly.

Service

No problems, friendly and helpful staff

Service

Vehicle comes back perfectly clean & service job explained ,also a safety check is performed & sent to your cell phone .

Service

The car was ready when said it would be and came back looking amazing

Service

I have recently bought an i3 to go with our X3. The sale of the i3 was smooth and the follow up very good. My X3 went in for a recall the other day, all dealt with on time and the car delivered back cleaned.

Service

Spending 3 hours on a Friday afternoon to get a tyre replaced is not my preferred occupation - that said the staff were courteous and efficient

Service

Bit of an issue with a warranty item that was replaced but no no told me it still didn’t work properly ?? In terms of sales In the summer I tried to purchase a pre Reg / used 420C and in the last quarter I tried to buy an X4 but no follow up ??

Service

Simple booking process, convenient check in / drop off times, prompt and genuinely helpful updates by text / email, met my expectations and planning for pick up

Service

Everything completed + clean.

Service

They sent the service video to my son's e mail because he bought a car years ago I have asked several times to get this changed to my e mail without success so far

Service

Friendly and efficient

Service

Quality service. Warm welcome.

Service

when I arrive before I can speak to someone on the service desk I have to explain my reason for my visit to car showroom then I have to explain this to the person on the service desk I find this very frustration especially when I am busy

Service

no problems

Service

Very happy with the work completed, no problems and finished in a timely manor. My car is always returned in a washed, clean and tidy state.

Service

Great communications throughout the appointment booking process with useful reminder phone-call the day before. Friendly, personable welcome on arrival. Thorough, professional inspection of car and useful advisories. Flexible collection procedure.

Service

Excellent service on day informed by email follow up call.

Service

Simply faultless.

Service

answer really the same as question number one

Service

Efficient, comfortable waiting area with coffee and papers and courtesy bus into town centre.

Service

My understanding is the car should have been washed and cleaned inside as part of the service but unfortunately for me that was not the case.

Service

The vehicle oil and filter change were completed and a video of the cars condition sent to me. The only reason for 4 stars rather than 5 is that it would have been good to be able to have it done while I waited. Unfortunately there were no slots.

Service

Because of the reasons stated above

Service

Solved the problem

Service

Booked in on the date I wanted and service completed quicker than expected.

Service

Good service

Service

Wrong mileage entered on service record. Another trip to BMW BARRETTS to amend.

Service

Staff were very polite and helpful. Loan car was ready for use. No problems at all.

Service

Service staff explained exactly what the service entailed. A external check video of the underneath of the car was sent to me even before I arrived to pick up my car after the service.

Service

As per comments in question 1 the customer service level was exemplary.

Service

Service is always fast, efficient and professional

Service

Everything perfect

Service

Stress free, easy to organise and my car was ready well within the suggested time frame

Service

Great service really helpful staff

Service

Good welcome, always seems to be well finished and clean. Never had any problems after a service.

Service

Same as above, one chap that I spoke to on the service side had a bit of an attitude

Service

Always do just as promised. Car always ready on time or before at price stated. Problem with alloy wheel refurbishment on my BMW X3 m sport rectified free of charge and car delivered back to me at home fully valeted to save me going to collect.

Service

Excellent service

Service

The facilities are of a high standard, staff are friendly and efficient and the work was carried out as requested.

Service

I was satisfied with the service however I wasn’t warned about how my fuel consumption on the screen would change for a few days so I thought the car had another problem

Service

did the work in the time that they said they would

Service

Book in advance and always have courtesy car. No hidden extras identified. Complete professionalism. Excellent coffee while waiting

Service

The service department ordered a spare part and told me they would let me know when it was in. As I had not heard anything for nearly two weeks, I rang BMW who saud they had the parts in stock. I was a bit annoyed that nobody had contacted me.

Service

work carried out on time, friendly helpful staff, good atmosphere

Service

everything was done very smoothly and on time, i was very pleased

Service

Everything was done promptly to my satisfaction

Service

There was a issue with the oil filter replacement which was not very well explained to me or I got told was there was a problem with my car and it would be a 2 day job. The way my car was treated by the mechanics was not very good either.

Service

Very polite and helpful staff

Service

The MOT was carried out on time and the car was returned well cleaned. Was offered a drink an the Wi-Fi worked well

Service

All work done as arranged.

Service

The work done was of good quality and clean my car inside out as part of it the service is great and the knowledge is outstanding answered all my questions with no doubts.

Service

Friendly staff, but failed to resolve one of the issues I reported.

Service

Staff always helpful and friendly.. But even they can't perform miracles when the car is so bad that the engine is the let down and nothing is showing up in diagnostics.

Service

The whole experience just flowed

Service

Servicing was completed promptly (indeed, earlier than advised). I was given relevant information in person, both before and after the service was carried out, and my questions were answered clearly and courteously.

Service

they had to re-set some settings indicating a service was still required after the service was done.Some other parts seemed expensive

Service

Start and finish times given and adhered to

Service

The work was done quickly and efficiently.

Service

Nice showroom,friendly, staff,and a nice clean car at hand over.

Service

A part was replaced under the guarantee and the car was washed and hoovered out as well. What is not too like.

Service

They know there stuff and the service was quick but not rushed, second to none and will continue to use them

Service

I was made to feel very welcome.

Service

The experience from the Canterbury branch was faultless - 5 stars. But my wife first contacted the Ashford branch (nearer to home). Initial engagement from the service agent she spoke with was less than helpful, regarding a horn failure.

Service

staff from reception to service dealt with my needs efficiently and with limited fuss

Service

For the last 7 years have never been disappointed with either sales or servicing and could not ask for more. All members of staff courteous and knowledgeable about their service/product.

Service

Friendly, knowledgeable staff. Kept me informed as to progress with the service. Couldn't have asked for more.

Service

Looked after from the moment we arrived til the time we left

Service

Staff professional exactly why you bought the car in the first place, incredible engineering and incredible after services

Service

Efficient and informative service.

Service

Car wasn’t cleaned as good as it usually is.

Service

Excellent staff and quick servicing.

Service

Simple brake fluid change, not a lot they could do to incur disatisfaction

Service

Satisfied

Service

The staff were efficient and amiable

Service

Matt was very helpful.

Service

good courteous service no problems

Service

Very satisfied and grateful for the help of having the car collected and returned.

Service

No issues. Good service

Service

A lack of information from the sales team meant that the vehicle I ordered was not supplied with full electrics to the on-board tow bar. Service dept sourced and retro-fitted the required wiring in negotiation with sales.

Service

always recieve efficient, polite and welcoming service.

Service

Friendly polite employees.

Service

Again happy with service but I did ask the car to be vacuumed as well -

Service

My car was booked for 0800 which I was unable to make but despite this the car was handled on a waiting appointment without delay.

Service

car was ready on time and very clean

Service

My partner took car in for service and she said the man was rude and unhelpful

Service

I was given a very re-assuring review of my vehicle's condition before taking a very long road trip.

Service

all done on time, quicker, informed no issues whatsoever

Service

Although it took a little while the matter was resolved completely.

Service

on time and efficient

Service

Good service

Service

Prompt and courteous service and this year detailing advisory work which could usefully be done in the near future.

Service

Does what it says on the tin

Service

Because I was!

Service

Rating speaks for itself.

Service

I can’t fault your dealership ????

Service

I think we're set up for another £1000 bill next time.

Service

Cannot fault any aspect.

Service

Faultless

Service

Assuming this is part of the Barretts group, which I did not realise. My experience with Barretts Jaguar has been quite different, albeit many years ago

Service

Unfortunately the service reminder light had not been reset properly which is a minor inconvenient annoyance.

Service

they managed to fit me in quickly for my servicing, as badly needed, day before I went away with my car on holiday.

Service

The chap that dealt with me in service department was incredibly helpful in listening to my complaint about the cost involved with replacing the pump and assisted with having the cost adjusted accordingly.

Service

Car was taken in on time and I was given an accurate timeframe for the work and the car was cleaned for me

Service

All works completed to very high standard

Service

a few minor issues but they were sorted out promptly

Sales

The gentleman who is looking after me Mr Nigel Mann at Canterbury branch his very helpful and very experience.

Sales

All questions answered

Sales

We have to score it 5. There were a couple of minor issues, but they were dealt with immediately,

Sales

I was kept informed of the progress made with the order

Sales

Very happy with the who experience.

Sales

Kept me informed of progresd

Sales

Although the car was delayed unexpectedley efforts were made to make the transition as smooth as possible. Hamlyn was helpful throughout.

Sales

I dealt with Erin Lee who was extremely polite and courteous with amazing product knowledge.

Sales

Staff knew what they were talking about. Regular updates.

Sales

Nigel Mann my BMW Sales Advisor guided me though the purchase process and helped me through the extensive decision making required.

Sales

Excellent service and a lovely touch of flowers for my other half. It was the small things on the day that really make you remember and enjoy the occasion.

Sales

As above, faultless. Communication was excellent throughout and Erin (Lee) was very punctual in responses to questions I had.

Sales

The sales genius knew his product very well, and worked very hard to meet our requirements.Throughout the process we were well informed, and fully supported.An excellent experience!

Sales

Friendly, welcoming servicePrompt reply to queries and with regular updates

Sales

From the moment myself and my wife walked in the door to check out vehicles, the sales man Paul Richardson at Canterbury BMW was helpful and reassuring in every way. The care he took to explain everything was anazing.

Sales

Car ready in under 24 hours

Sales

The personal service received through Paul from start to finish.

Sales

Great service from Sales, technical and finance team