CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Ni issues

Service

Service was completed on time

Service

Good service

Service

Everything done as promised and on schedule.

Service

staff with excellent communication skills and the car was noticeably better on pickup.

Service

very professional service

Service

Looked after very well. Ellie was extremely helpful and fully understood my needs

Service

Very good pre and post support. Car collection very helpful.

Service

They understood the problem straight away and fixed it with minimal fuss

Service

Very friendly and efficient service.

Service

Prompt friendly and honest

Service

No need please continue with your standards

Service

Everyone at Barrets is very coutious and knowledgeable about the product.

Service

First class service from a first class garage. They also returned the car in a spotlessly clean condition when they said they would.

Service

Work completed as required and stated to high standard

Service

everything happens as it should do

Service

Well organised, punctual, fully informative

Service

Very helpful and professional people I dealt with.

Service

All I have requested has been done inc. a recall

Service

Really helpful people

Service

Very professional

Service

Painless experience

Service

Helpful & polite

Service

Always helpful

Service

I was very happy with the service I received, I would like it to be a little cheaper

Service

Polite and engaging staff, car serviced and cleaned ready for collection in good time.

Service

had no problems

Service

The service was booked at very short notice and was done within a couple of hours since arriving. That really helped.

Service

I was not booked-in, my needs were immediate and this the team at Barretts did all they could. The part was not in stock, so they kindly gave me a loan car overnight, which I returned when my own car had been fixed. A very pleasant experience.

Service

From the message to book the service right through to picking up my car again afterwards the team at Barrett's were pleasant, professional and efficient. A good customer experience

Service

The work was completed on time.

Service

Great service from all the staff I had the pleasure of speaking to, repair to my car was excellent

Service

Everything completed that I wish for.

Service

Quality of workmanship

Service

The centre was courteous & efficient

Service

Excellent service

Service

Nothing to fault.

Service

Did the job perfectly and gave my car a health check and said about any action that would have to be done

Service

Great service but found the up front charge a bit intimidating as I had a loose wing mirror glass but the garage required £170 to look at this I accept a charge needs to be made but for smaller jobs this needs to be reduced

Service

Organised and polite

Service

Reliable as always, Becky ? at reception efficient and attentive, sorted coffee.

Service

Everything was dealt with as we'd expected.

Service

Health check video on car was excellent! Also cleaning/valeting before vehicle was returned. Thanks!

Service

No problems car and returned fully valeted.

Service

The team at Canterbury were fantastic, friendly, knowledgable and couldn't do enough for me.

Service

Done everything the car needs and done a free health check which led to me being able to replace my diff seals under warranty

Service

I have never had any problems or issues with the carried out.

Service

Very good service professional done.

Service

The guy who called to say my car was ready I found very helpful

Service

I couldn't find fault with anything!

Service

Exceptional service and given briefing and updates each step of the car service. Very helpful and Covid safe environment.

Service

Always efficient and well organised at the show rooms.

Service

Amazing staff - Ellie in particular is a credit to the business

Service

Efficient. Loved the safety check video. And courtesy clean.

Service

Canterbury demonstrated high level of due care and professionalism while looking after my car

Service

No problems.

Service

Car collected ,serviced ,MOTd,cleaned and returned as expected. Some problems with communications as I am old and deaf so have great problems using the phone or a computer

Service

Assured service is undertaken to the highest standard. Kept informed throughout - video provided to help me understand checks performed.

Service

Fault found, very professional

Service

Really easy to just drop off the car and pick up later with a video of the work being carried out.

Service

As previously said the service was very good

Service

Easy to contact to arrange work. A human being answers the phone not a computer! Work carried out as agreed for the quoted price. Car collected and returned at convenient times.

Service

The email alert of a service being required to booking the appointment, to the helpful staff at the Dealership in Canterbury - the whole experience was very efficient

Service

Always willing to help and answer questions

Service

Near perfect experience, the only way it could be better is if the hire-car was an M! :)

Service

Never had a problem

Service

Everything went smoothly, collection had a minor hiccup

Service

Easy to drop off, great feedback as the service took place in real time, quality replacement car for the day. In all, a positive experience.

Service

Excellent service and by helpful staff

Service

All work was carried out as expected.

Service

The Staff are always helpful and efficient in their service.

Service

Satisfied with the answer to any of my issues.

Service

Again, very efficient, helpful and polite, leaving nothing to complain about.

Service

Never a Problem always top customer service and also a quick save turn around with the Car, good work All

Service

They did good

Service

Very personal

Service

All of the service work was completed well and on time, one very happy customer, ????thank you.

Service

Happy with bmw

Service

Very friendly, attentive & helpful staff

Service

They did the requested work for a sensible price and the chap who collected and delivering the car was a really nice guy.

Service

All good, all on time.

Service

kept to time nd delivered back as promised

Service

Provided with a clean courtesy car, work carried out fast with regular updates. Highly recommended

Service

As above

Service

Great experience all round

Sales

A real team effort. All departments within the centre made contact so that l could experience optimum customer service.

Sales

Sales man Brod Roy excellent

Sales

Same answer as above. The process was handled well from start to finish.

Sales

Harry Hills was very helpful considering the current rules.

Sales

Again very good considering circumstances

Sales

Josh Foster, the BMW Sales Specialist, was excellent throughout the whole process. He kept me informed on a timely basis as to what the latest status was, and responded to all emails and phone calls very quickly.

Sales

The limitations caused by the UK lockdown somewhat diluted the experience, but the staff did their very best to make it as good as possible.

Sales

Everything was done to accommodate my wishes. Nothing was too much trouble. A very enjoyable experience

Sales

Once again this was all seamless. Only down side was a 7 month wait for the car but that is not a fault of BMW and caused by the COVID pandemic.

Sales

The process was made a lot easier as the Lockdown prevented a drawn out handover and allowed us to take possession of the Car quickly

Sales

Paperwork done simply remotely. Good videos to learn the vehicle. Nice simple handover.

Sales

Due to lockdown a handover. Was not possible to do . Handover was achieved as best as possible

Sales

Everyone was friendly and helpful