CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly efficient service - work carried out as expected

Service

Very happy with the service

Service

Work was simply explained and completed as planned.

Service

From start to finish every question I asked at the desk the young girl helped me with , and was so nice in ensuring my car was ready by 1600. Every thing was sorted without any problems.

Service

All good

Service

Again, excellent service from being greeted when dropping the car off and again with a service person picking the car up. Will definitely be coming back again.

Service

Booking for a Saturday is difficult but my service manager was very helpful.

Service

Work done efficiently, video of car inspection was a nice touch.

Service

Perfect

Service

Efficient

Service

The process of organising and having the service carried out was done professionally and I always felt the staff were trying to help me.

Service

Very good service

Service

Faultless repairs

Service

The service took longer than expected but all OK in the end.

Service

Professional and efficient service with a smile.

Service

The servicing department called me to check if I wanted the break service added which was very helpful and saved me having to return a few weeks later. An intelligent approach which is much appreciated.

Service

He listened to my problem.

Service

Polite staff. Car ready on time.

Service

All questions answered factually on car and finance. Professional staff with great customer service puts the client at ease.

Service

The staff have always been very friendly and courteous. They respond to enquires and explain what they are doing in a helpful and efficient manner. The reports do help to identify any future requirements and are well presented. Good service.

Service

All went according to informed and advised.

Service

service department explained what needed doing and advised accordingly and gave the price and job was satisfactorily carried out with no extras added. plus the video of the underneath of the car was really helpful.

Service

Great service from start to finish

Service

Slick operation, car was cleaned when it was returned to me after the service.

Service

Routine service was completed and the extra fault with the automatic gearbox was completed within a few days after road testing by engineer was satisfied all was well with the automatic gearbox after gearbox ATF fluid leak and new part was fitted.

Service

Very kindly they collected the car and delivered back all lovely clean. Paperwork all in order... all explained to us.

Service

Easy to arrange, nice dealership, courteous and helpful staff. Service was completed to schedule and my vehicle returned having been cleaned. Couldn't expect any more

Service

Very professional

Service

No issues and accommodated for all needs etc.

Service

Very efficient.

Service

Work carried out efficiently. I was kept informed throughout, provided with a courtesy car and all the staff were courteous and helpful.

Service

Excellent service

Service

Quick service and very good support

Service

Good considering the COVID-19 restrictions

Service

Excellent all round service experience, confident my car was in the best hands

Service

The customer service given was of a high standard

Service

Whole process was very easy and managed well

Service

Very good local dealer.

Service

Reliable friendly service

Service

Very efficient and polite service staff, particularly Neil the driver. My car was serviced quickly and I was updated through the process.

Service

As always great service

Service

Always welcoming and friendly

Service

Helpful friendly service. Work carried out efficiently within expected timescale. car returned in clean condition.

Service

The machanics worth great

Service

Everything done as planned. Useful video inspection.

Service

Everything went smoothly and as advised. No issues, no fuss

Service

Everything carried out efficiently and in a safe way.

Service

The fault with my car was dealt with expertly and efficiently causing no unnecessary disruptions

Service

Full know how to find and fix the problem with my car

Service

Seen promptly, efficient staff. Presume the service was carried out as specified.

Service

No comments as every time is a smooth experience

Service

Everything was completed as requested

Service

Work done quickly and efficiently Good customer service - follow up phone call to advise on collection

Service

Work was done as expected and the vehicle was driven back home for me which hadn't been originally arranged.

Service

Always good

Service

Fast resolution of the problem

Service

Unable to find fault

Service

Happy with service received

Service

all points taken care of

Service

Always good service.

Service

Quick turnaround as promised, which was very important to me.

Service

Dealt with my service and MOT quickly and efficiently.

Service

Always reliable, helpful, friendly and informative

Service

Very quick and professionally done.

Service

Speedy service when I needed it

Service

Collected my car and returned it exactly as promised

Service

Good service

Service

Barrett's went over and above to help us out at short notice.

Service

My engine management light came on. As I was about to go on holiday they fitted it in the next day and sorted the problem out.

Service

It was very simple to book a service and my car was ready to pick up at the stated time and having been valeted.

Service

The re-call was solved very quickly and staff were very friendly

Service

Everything serviced and well on time

Service

Good communication, work done on time,all good, a pleasure to deal with.

Service

Everything went smoothly, no surprises, costs as quoted beforehand.

Service

It as what as expected

Service

1st class, staff polite and professional, work carried out to suit my available date and time.

Service

Have had my BMW's serviced at Barretts for many years all 100% A-OK ,I wouldn't take or indeed trust anybody other than Barretts & their superb technicians. It's also about the friendly attitude of the staff who actually know me by name on entry

Service

Josh Foster and his colleagues were knowledgeable, kind and extremely helpful!

Sales

Good communication and advice

Sales

The process was simple, yet top quality. We always felt 'appreciated' and welcome. We were kept fully up to date throughout the duration of the order, build and delivery. As previously stated, they went of their way to make the collection special

Sales

My answer relates to the high quality of all parts of the sales process.

Sales

The Barretts Dealership in Canterbury were excellent in all aspects of the test drive advice and purchase of the vehicle. I was very please especially the sales person Joshua Forster who kept me up to date on my new car from the factory to dealer.

Sales

Excellent service, no high pressure sales, giving me time to finalise my options and kept me update with after the car had been ordered until collection.

Sales

Very helpful, and excellent customer care

Sales

This was an online enquiry that was handled efficiently and speedily.

Sales

Excellent service from our contact at Canterbury BMW (Chris Pay). Friendly, helpful, patient, reliable and prompt replies to emails etc., approachable, no 'hard-sell'.

Sales

Friendly knowledgeable staff

Sales

Just great service and always available for any questions I had.

Sales

Great information all the way through. Not pushy and really helpful.

Sales

Chris who dealt with us every step of the way helpful informative and communicative friendly and personable

Sales

Friendly and helpful as well as organised

Sales

Efficient, personable and fast.

Sales

A superb service - we were kept informed about the delivery date of our new car and the showroom were flexible to arrange a mutually convenient collection time.

Sales

It was very smoothly done from my first visit to the showroom to my leaving with my new car two weeks later although l would have liked the car to have been blue in colour Issac found me one which was Silver what a wonderful choice it turned out

Sales

Josh at the dealership was on hand to provide just the right amount of information without going over the top

Sales

The sales staff could not have been more helpful and their knowledge of the product they sell is extremely impressive

Sales

Harry the salesman very helpful carvready in time

Sales

Car was available ahead of original schedule

Sales

I had a Peugeot 208 prior and did not feel safe in it at all. Since driving my new BMW 1 series I feel more confident when driving and have wide range of technology to use to help me drive and keep safe