CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All work was carried out as expected.

Service

The Staff are always helpful and efficient in their service.

Service

Again, very efficient, helpful and polite, leaving nothing to complain about.

Service

Never a Problem always top customer service and also a quick save turn around with the Car, good work All

Service

Satisfied with the answer to any of my issues.

Service

They did good

Service

Very personal

Service

All of the service work was completed well and on time, one very happy customer, ????thank you.

Service

Happy with bmw

Service

They did the requested work for a sensible price and the chap who collected and delivering the car was a really nice guy.

Service

All good, all on time.

Service

Very friendly, attentive & helpful staff

Service

kept to time nd delivered back as promised

Service

Provided with a clean courtesy car, work carried out fast with regular updates. Highly recommended

Service

As above

Service

The problem I had was explained and resolved to my satisfaction quickly

Service

All work carried out and explained. Car provided

Service

Service very good

Service

The service was friendly, efficient and very professional.

Service

Well looked after

Service

As above

Service

The team at Canterbury have always been friendly and helpful with any questions I've had from the purchase and now with the servicing of it.

Service

Despite the COVID pandemic the handover and collection from Barretts was easy and quick.

Service

No time wasting

Service

professional organised

Service

Service at Canterbury has been very good and the measures they have put in place due to COVID are extensive and reassuring.

Service

Totally satisfied with the servicing.

Service

The whole process was clearly explained and the service went ahead without issue.

Service

The feedback from your team is excellent, the work carried out is excellent, the video you send out is excellent. It makes you a part of the whole experience....which is 'The EXCELLENT Barrett's Experience. Well Done and thank you once again.

Service

Took longer than expected compared with previous services and estimated time but there were unexpected issues with the car which were dealt with satisfactorily.

Service

Good feedback all the way through

Service

Completely satisfied and my car is like brand new after the service done ?

Service

Received phone call to inform me that my car was ready for collection and how much the cost for any work carried out

Service

felt very safe at the service centre

Service

Great communication

Service

Firstly I didn't need anything done!! I like the explanatory video and general efficiency.

Service

All went to plan. Relaxed service

Service

Generally, I have always found the service to be to a high standard. I trust the advice provided to the extent that I now will rarely question any direction, guidance given by the dealer in Canterbury.

Service

Considering the current Covid restrictions the service experience went very well.

Service

My car was collected from my home which is invaluable to me as I am shielding. They kept me informed about my service and the video I was sent was very helpful.

Service

Very helpful polite staff there

Service

Except that after cleaning it snowed!!!!!!!

Service

Very good

Service

Professional, reliable, courteous, knowledgable staff, efficient and approachable.

Service

Very good service

Service

I experienced a problem with a warning light registering on the dashboard screen, despite the car having only 2,500 miles on the clock. I contacted BMW via the online chat service, corresponded with a chap called Paul, who arranged a service swiftly.

Service

The service department checked the car and explained no faults found.

Service

Excellent service as always, however I think you could be more mindful that people have sometimes come from far and can no longer kill time in Canterbury. I think it would be helpful if you could be more precise about when the work will be completed

Service

Polite friendly and knowledgeable staff. Matt is as helpful as ever and always happy to help.

Service

I got a free prop shaft fitted, makes a change when its free ??

Service

Total satisfaction all work completed in the time scale. When collecting car all paperwork completed and no hanging around.

Service

Good video feedback from the engineer whilst carrying out the service.

Service

Great personal service and great prices.

Service

Can't ask for more.

Service

Efficient arrangements

Service

Perfect as always, Thank you, Kevin

Service

Supported me all the way until problem sorted.

Service

As above

Service

Urgent problem - the battery was dying. It was 6.5 years old and all but essential journeys are illegal. Barretts sorted the problem for me.

Service

Despite being in national lock-down, I was given an appointment and the warranty work on my car was completed in a very efficient and satisfactory manner.

Service

a friendly service

Service

Professional from start to finish.

Service

We are shielding, so couldn't get to the dealership for the mot service and warranty check. Barrett arranged a collect and delivery service which was friendly and efficient.

Service

Polite and organised

Service

Good professional service

Service

Loan car available. Good service.

Service

Easy to check in with automated system, felt safe and didn`t have to wait. Collection was easy and efficient too

Service

Very efficient with safe handover.

Service

Extremely happy with the service & care taken over my car

Service

Very good customer services

Service

Full confirmation of booking the day before. Time of collection and return by phone... absolutely faultless system in place. Excellent video of underside of vehicle showing the oarts you don't normally see. Well done to the mechanics.

Service

i know that my car was serviced correctly and done to a high standard although a bit expensive but you have to pay a bit more for quality.

Service

Given the current situation with COVID, taking my car in for a service was very well organised. Courtesy car arranged easily, all staff I dealt with were very helpful and polite.

Service

Reception team first class

Service

Efficient, good communication, professional, did some extras.

Service

Impressed by the efficiency of Barrett's service team

Service

Local to me, friendly and helpful service.

Service

No problems experienced.

Service

Very satisfied

Service

The process was made a lot easier as the Lockdown prevented a drawn out handover and allowed us to take possession of the Car quickly

Sales

Paperwork done simply remotely. Good videos to learn the vehicle. Nice simple handover.

Sales

Due to lockdown a handover. Was not possible to do . Handover was achieved as best as possible

Sales

Everyone was friendly and helpful

Sales

I purchased and collected my car during the period of Covid-19. When purchasing, we were allowed to be in the building, where we were made very welcome. When collecting, it was lockdown and this went smoothly outside too. Very pleased.

Sales

Justin knew what was available and explained it well to us

Sales

No problems

Sales

Haven't collected the car yet, but so far all has been handled very well.

Sales

As stated above every one at Barretts were excellence

Sales

Excellent customer care

Sales

I wanted to cut to the chase and replace my outgoing golf R swiftly without drama - The dealership achieved rapidly the finance quote i wanted found me a car and handed it over having made every effort to make my experience as positive & enjoyable