Loading...

ABOUT CENTRE

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Helpful and professional service

Service

Following on from my previous comment, in the end the work was completed fairly quickly and it has been fixed. However, it was terrible service until that point. This was not limited to Barretts Canterbury but also BMW Customer Service.

Service

There was nothing to find fault with!

Service

I was told when I made the appointment that the brake fluid service was covered under my service agreement.When I arrived I was informed that this was an error and that I had to pay . No apology was given for the misinformation.

Service

Enjoy the coffee station

Service

No complaints.

Service

On taking my car in for its 1st service I asked them to look at the sensors as they are affected by the tow ball which we purchased from new at Stephen James.. On collecting my car I was told it wasn't genuine BMW towball so the did nothing.

Service

Paid extra for home collection service,all went smoothly,price as expected . I did ask for particular attention to tyre pressure sensors...and would appreciate learning why I might experience difficulties when topping up tyre pressure, a

Service

Excellent, friendly customer service - Emily really worked hard to get us the car we wanted.

Service

The work was carried out perfectly.

Service

The whole experience is always very professional from entering the branch to leaving. Friendly helpful staff, and good selection of biscuits :-)

Service

didn't even top up screenwash

Service

The service was very good and the staff very helpful as always

Service

The car seems to drive better. I wondered if it had new software in the transmission, but pleased with the service and the price.

Service

Car is as new after 6 years

Service

Absolutely brilliant experience!!!! Only slight niggle is we got the understanding that the car had recently been serviced but it turns out it hadn't and so is currently due one. Just a case of miscommunication, a tad frustrating but oh well.

Service

The vehicle was received quickly and efficiently was ready on time and was handed back efficiently. My only minor complaint is that I would prefer it if the engineer did not fiddle with the radio settings.

Service

Job well done

Service

Over 3 hours to fit 2 tyres. BMW was not the cheapest but at least I'll get some service I thought. No management of time expectation and non existent communication. Poor service I will not use this dealership for purchase or servicing.

Service

Although I explained the problem before the appoitment i was disappointed that the problem with the infotainment system could not be resolved.

Service

I was disappointed to be charged delivery and collection fee for my car. (it has a 5 year service plan and the car was not cheap!). I am completely satisfied with all other elements of the service experience!

Service

The service I've received from BMW has been excellent including the friendly people who work there, I've given four stars instead of five because because I don't want make them too big headed but they do deserve five.

Service

Work carried out when promised. Vehicle returned cleaned. Not very easy to get a slot and can be left waiting to speak to service team for quite a while.

Service

Efficient

Service

Very helpful staff - A young lady (sorry don't know name) sorted out a SatNav problem for me.

Service

Everything works

Service

As above. Final part of the setvice (key replacement) has been disjointed, rude and slow. It has been so bad I have changed my mind about buying my next car from BMW.

Service

All aspects of what was carried out on the vehicle was explained to me.

Service

My bmw was quickly corrected within a few hours, we'll don!

Service

Very good service

Service

All the staff were very friendly and willing to support me with the car repairs.

Service

Great sevice, Barretts were able to fit me in at a convenient time and carried out the work efficiently. A very good dealership to deal with.

Service

435d convertible - some mornings i drive of to find water drop over me or passenger. Your technicians could not find fault, stating that nothing was done. It was suggested to take photos whilst driving. I am now waiting for the mildew to appear !

Service

The stop/start function is not working. Wonder why this was not picked up?

Service

Both my husband and I was extremely satisfied with the work carried out on my vehicle. The headlights were replaced under warranty, with little to no fuss, and I was able to collect the car upon completion at a date and time which suited me.

Service

you did what you said you would do

Service

all the work was done and were really pleased

Service

Good service

Service

Assured that staff are competent.

Service

they did what they promised well.

Service

As above and service on car very good

Service

Very welcoming from both reception and the service advisor

Service

End of life inspection with a minor thing being corrected soon.

Service

All my defects and subsequent warranty work was completed quickly and to a high standard.

Service

Good service but did take longer than normal for an mot ,especially as it passed,in the past they say allow 90 minutes for mot but my wife had to phone to see if the car was ready after nearly 2.5 hrs.This is not a complaint just bit of an inconvenie

Service

car cam back in very good condition and drove much better

Service

This is a very reliable BMW garage who provide an excellent quality service. After the service and MOT it was beautifully cleaned both inside and outside. However, the Customer Information section and Tyre Report had not been updated from last year

Service

It is expensive and the service I have received has not always merited this higher price

Service

The service experience is always pleasant and helpful

Service

Barretts BMW in Canterbury provided a first class, seamless and rewarding servicing experience from the point of booking to collecting my car. Professionalism with an engaging touch - I liked it alot.

Service

Top class.

Service

The service advisors are very knowledgeable and always extremely helpful. On this particular occasion I had to bring the car in unexpectedly to resolve a problem, and despite being very busy the service team completed the work quickly and efficiently

Service

THEY WENT THE EXTRA MILE

Service

Everything went well. Easy to book in, courtesy car was ready for me, and a job that I forgot to mention (handbrake adjustment) was spotted and done anyway. Car was spotlessly clean in and out afterwards.

Service

Pleasant welcoming at reception. Served a cup of tea. Quickly attended to by technician. Loan car for the day provided (important).

Service

as i have stated above we are always well looked after and nothing seem's to be a problem

Service

Friendly staff on reception and service department. Excellent waiting area with great coffee! Always follow up any visit with a call to make sure that I am happy with work.

Service

Trying to get an appointment that suited me was a pain, and trying to get my car dropped off wasn't an option. ??

Service

Not overly happy with outcome

Service

Servicing charges are fairly excessive.

Service

Again, customer focus and explanation of works carried out

Service

Great throughout

Service

My car came back with a grease handmark on it which was very difficult to remove. There is also 2 marks on the car which I know I haven’t done. When I asked how the camera worked I was told there was a manual on the passenger seat.

Service

This is the third time the car has gone in with the same fault. Whether this is the dealer or due to a faulty item on the car (previously the faulty item had broken twice) I'm unsure

Service

Everything went smoothly.efficiently & quickly.

Service

The car was ready when said it would be and came back looking amazing

Service

No problems, friendly and helpful staff

Service

Spending 3 hours on a Friday afternoon to get a tyre replaced is not my preferred occupation - that said the staff were courteous and efficient

Service

They sent the service video to my son's e mail because he bought a car years ago I have asked several times to get this changed to my e mail without success so far

Service

Bit of an issue with a warranty item that was replaced but no no told me it still didn’t work properly ?? In terms of sales In the summer I tried to purchase a pre Reg / used 420C and in the last quarter I tried to buy an X4 but no follow up ??

Service

Simple booking process, convenient check in / drop off times, prompt and genuinely helpful updates by text / email, met my expectations and planning for pick up

Service

Friendly and efficient

Service

Quality service. Warm welcome.

Service

Nigel Mann was friendly and knowledgeable. He was not pushy about the sale and make the process easy and straightforward. I would recommend him.

Sales

I have given this rating despite some minor issues because Harry who I dealt with was not responsible for these and ensured that they were swiftly rectified. One of these was minor window scratches which were removed that week.

Sales

I have now bought 3 cars in the last 5 years from the new Canterbury, the reason I go back is due to the salesman Nigel Mann.

Sales

On the day of collection there was meant to be £60 of Diesel in the car. The gauge showed half. I ran the fuel down to 35 miles left in the tank. I filled the car and could only get £58 worth of fuel in the car so feel we didn't get what we paid for.

Sales

Sales contact, Nigel Mann, was as always knowledgeable, straightforward and personable. The estimated delivery date slipped quite significantly, but this was not a great problem for us.

Sales

as above very satisfied

Sales

The only reason I am not completely happy is that BMW delivered the car to me damaged. Booked in to have it repaired and the wrong part had been ordered so i will need to go back again to have it sorted.

Sales

From beginning to end the whole process was a pleasure.

Sales

everyone from the reception to the sales manager were exceptional.

Sales

Excellent what more can I say but completely and efficiently satisfied

Sales

The whole experience was very relaxed (no pressure selling), very professional, very informative and service was flawless

Sales

Attentive service

Sales

the service was hit and miss the dates quoted never happened it was at least 8 weeks overdue it was only sorted out when Erin Lee took over my account

Sales

The whole staff at Canterbury are a credit to BMW

Sales

Harry Hills is an asset to your business! Was an absolute gent and went above and beyond to look after us throughout.

Sales

I felt there could have been more regular updates provided while I was waiting for my new car to be built and delivered. This seems like a missed opportunity to build on the overall experience of specifying a new car that is built to order.

Sales

Once again Nigel Mann has all the answers

Sales

a few minor issues but they were sorted out promptly

Sales

The gentleman who is looking after me Mr Nigel Mann at Canterbury branch his very helpful and very experience.