CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I felt that my car, and myself were both given VIP treatment.

Service

In the circumstances they could not have done any more to sort the problem and make me feel better about the situation.

Service

As previously, welcoming and professional staff. Video provided following service of vehicle appreciated for understanding general condition of vehicle.

Service

Always professional and over the years have built up very good relationship with service team

Service

Could not have been better

Service

As usual the staff were very polite and helpful.

Service

superb service, great attention to detail

Service

Excellent customer services

Service

They were very helpful

Service

Booked in quickly and repair dealt with promptly.

Service

Great attention to the individual needs of each costumer.

Service

From greeting to delivery was fantastic

Service

Very professional

Service

The timings were exactly as promised and the staff are very helpful

Service

Helpful and courteous throughout

Service

Very good prompt service

Service

I felt valued and the staff were anxious to ensure I was comfortable about the service arrangements.

Service

Everything done on time

Service

A great experience as per usual

Service

Very professsional service. Work carried out in a timely manner. Excellent communication

Service

Prompt service and booking

Service

Good staff, good service

Service

Excellent results

Service

Car report clear and car very clean on return

Service

Excellent, trustworthy service. Great that the car was collected from home, then dropped back to us at end of service, and cleaned too.

Service

Found the booking in system really easy to use and so informative. The video up date of what's been done is a great idea.

Service

The staff dealt with all the issues in a competent and professional manner.

Service

Great customer service

Service

Car was washed as well

Service

The quality of ker from the term and the way the customer is kept informed of three progress that is happening on there vehicle is spot on

Service

Kept informed about progress of work

Service

there is never a problem at barretts , they say what they do and do what they say , simple and straightforward

Service

All round really good experience.

Service

Tobias is helpful, concise. And does exactly what he says he is going to do.

Service

Very satisfied

Service

Short notice helpful staff

Service

HELPFUL STAFF WHO WERE ABLE TO MAKE NECESSARY CHANGES DUE TO LAST MINUTE PERSONAL SITUATION/EMERGENCY

Service

Service is excellent nothing is too much trouble. It's so nice to be offered a lift on dropping off the car for service

Service

Nothing was to much trouble it was nice to be recognised by the sales staff who sold me the car and took time to chat

Service

Service was easy to book. Work carried out on time, while I waited, and was given video inspection report of car.

Service

Exceptional service, friendly staff & nice waiting area while car being worked on.

Service

It is great because I can drop it off really early before work and pick it up when i have finished and the price is good and they let us know if they think something else needs doing then it is up to us if we want to go ahead or not

Service

Very pleased with the service.

Service

Thorough job with video too

Service

I waited while my car was MOT'd and was plied with several cups of coffee brought to me by friendly ladies. What's not to like!?

Service

There was not one thing that I could have faulted. It was perfect.

Service

always meet my needs and provide a clear explanation of work to be done ans afterwards on the work done

Service

A great team at Barratts - even better than my last dealership!

Service

Unexpected visit due to fault indication, even so I was offered a loan vehicle after a hire car was not available.

Service

Everything was carried out as planned at the expected price.

Service

MOT and service done with minimum inconvenience

Service

Booked in at short notice and complete on time.

Service

Excellent service

Service

Job carried out as expected

Service

Excellent service

Service

Always a pleasing experience to go there always polite and work carried out efficiently

Service

Everything done in a timely manner, friendly helpful staff

Service

Excellent, helpful and efficient

Service

The staff are very welcoming and all have a professional approach when dealing with customers. When I enquired about extending my service contract, I was sent a detailed quotation within a few hours which I took out.

Service

Quick responses

Service

service completed on time price very good

Service

Quite like the on line inspection report but got this multiple times.

Service

Easy to book, all completed on time, and given a video of work completed, very happy??Also courtesy car booked.

Service

Collected and returned my car from home on time and carried out all work required.

Service

Helpful and professional. I like the video of the work.

Service

Always a good experience at Barretts

Service

Friendly efficient service - work carried out as expected

Service

Very happy with the service

Service

Work was simply explained and completed as planned.

Service

From start to finish every question I asked at the desk the young girl helped me with , and was so nice in ensuring my car was ready by 1600. Every thing was sorted without any problems.

Service

All good

Service

Booking for a Saturday is difficult but my service manager was very helpful.

Service

Again, excellent service from being greeted when dropping the car off and again with a service person picking the car up. Will definitely be coming back again.

Service

Work done efficiently, video of car inspection was a nice touch.

Service

Perfect

Service

Efficient

Service

The process of organising and having the service carried out was done professionally and I always felt the staff were trying to help me.

Service

Very good service

Service

Faultless repairs

Service

The servicing department called me to check if I wanted the break service added which was very helpful and saved me having to return a few weeks later. An intelligent approach which is much appreciated.

Service

The service took longer than expected but all OK in the end.

Service

Professional and efficient service with a smile.

Service

Bryony was so easy to deal with

Sales

Bradley was there to answer all my questions concerning my car right through to me collecting my car. He followed my instructions right to the letter!! On collection day he went through all the details with the car at the handover! 5*****

Sales

Everything was very smooth and efficient

Sales

From start to finish, my purchase was easy, with no problems along the way

Sales

Our experience was made very speciall with an unexpected sneak preview video and a fabulour unveiling or the new car. The sales team, Chris & Ashley were a pleasure to deal with, both very genuine, caring and polite throughout.

Sales

Fully satisfied

Sales

All requests dealt with swiftly, no issues throughout the process

Sales

I was kept informed of the progress of the build all along the way

Sales

Justin was very helpful during the whole process of getting me into my new car. It was very hard to find a car this time due to the current climate or component shortages. But he managed it. I'm glad I moved from Barrats Ashford the Canterbury

Sales

Everything as described

Sales

Refreshments were offered, social distancing measures were in place and it felt a safe environment.

Sales

Brilliant throughout and Ross was excellent

Sales

Really helpful and was so helpful

Sales

Ross could not have been more helpful.

Sales

I couldn't fault anything, although my car arrived around 2 months late it wasn't the through no fault of BMW sales team but again Bradley worked hard to keep me informed and find out as much as he could for the delivery of the car. Brilliant.

Sales

Our Sales Consultant was knowledgeable, friendly and extremely helpful.

Sales

Have dealt with this dealership for very many years. Chris Pay is a most excellent senior Sales executive. Top dealership

Sales

Dealing with Chris Pay throughout the process was easy. He provided expert knowledge and was mindful of our requirements throughout the sales process. This is the second BMW we have bought through Chris and I would 100% go to him again.

Sales

Having purchased new vehicles from Barretts Canterbury for more than 15 years Justin continued to live up to the expectations I had from this dealership.

Sales

Becasue everything was beyond excellent and far exceeded my expectations

Sales

Welcoming, friendly, took time to go over everything, both paperwork and intro to the new car.

Sales

Didn't feel pushed at all and when I stated I wanted to spend some time to think about the potential purchase I wasn't pushed to male a decision any sooner than when we felt ready. Very attentive staff who knew the answers.

Sales

Brad and the team are great

Sales

I was given a car demo of the cars functions and all questions I had were answered sufficiently.

Sales

Josh Foster and his colleagues were knowledgeable, kind and extremely helpful!

Sales

Good communication and advice

Sales

The process was simple, yet top quality. We always felt 'appreciated' and welcome. We were kept fully up to date throughout the duration of the order, build and delivery. As previously stated, they went of their way to make the collection special

Sales

Excellent service, no high pressure sales, giving me time to finalise my options and kept me update with after the car had been ordered until collection.

Sales

My answer relates to the high quality of all parts of the sales process.

Sales

The Barretts Dealership in Canterbury were excellent in all aspects of the test drive advice and purchase of the vehicle. I was very please especially the sales person Joshua Forster who kept me up to date on my new car from the factory to dealer.