CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

quick and efficient

Service

Easy booking process and faulty part ordered and replaced within 24hrs. Very pleased.

Service

Best dealership i have ever dealt with and i have over the years dealt with many makes excellent service from start to finish

Service

My car was booked in for its first service and I was told it would take 2 hours. It was returned to me on time so I was pleased not to have to wait longer.

Service

Barretts have proved to be excellent in customer care and have always completed services very well, keeping me well informed.

Service

Service carried out quickly was surprised when I got call to say car was ready, informed what was done to the car and brought upto with an issue that had been identified car was lovely and clean and sanitised when I picked it up.

Service

Because I was completely satisfied with the service I received

Service

Friendly and always make me feel welcome

Service

It was if nothing was too much trouble

Service

Service reception guy was really helpful and my car was cleaned beautifully.

Service

You have spelt my surname incorrectly, it should be Nutter, not Mutter. Overall service was good and helpful. Shame you couldn't get my name correct.

Service

Carried out the service on my car in a speedy and efficient way.

Service

Very professional, polite & helpful approach from staff, the efficient service I received during my car's recent inspection. I really liked the video film showing the entire underbody of my car, tyres, brake pads, suspension & exhaust.

Service

helpful

Service

Excellent customer service. Professional staff. Particularly impressed with the video of the vehicle safety inspection and confident in the Covid complient conditions at Barretts Canterbury Good friendly staff. Vehicle was very well valeted and cared

Service

Easy to arrange an appointment, good communication and work completed time

Service

Service was quick and efficient

Service

No problems. All sorted out on time and professionally.

Service

Booked in quickly to inspect car. Confirmed that emergency action had resolved the problem & minimal damage occurred.

Service

Always been treated with respect. My car was serviced and cleaned in a very fast time. It was cleaned inside and out, which I was very pleased with. Thank you.

Service

Repair carried out efficiently. Car was washed and vacuumed before return.

Service

very good service.

Service

Because I received a professional friendly service from the staff

Service

The dealer is fine.

Service

Car came out cleaner than it went in.

Service

Very good

Service

All done to exceptional standards

Service

They pick up my car on time and delivered my car back as arranged

Service

Always helpful

Service

Very customer focussed

Service

Easy to book a slot, updates provided during the day, professional service.

Service

Great job thanks again

Service

Hassle Free Service

Service

Solved the problem in the timeframe indicated

Service

Answered all questions and quick service

Service

collected and returned on time and valeted!

Service

Professional and friendly staff.

Service

Friendly service feedback on service

Service

I felt as though my custom is valued, as on previous occasions

Service

It was handled very efficiently given the circumstances.

Service

Easy to book, given the current circumstances

Service

I was given an appointment time and greeted at reception. Later on I received a video of my car showing me The tyres . Exhaust system and brake pads. Very reassuring

Service

Quick and efficient, overall very satisfied.

Service

Excellent customer service and the staff are friendly

Service

Friendly reception and Covid requirements explained. Feedback on work was easy to understand.

Service

Staff are so professional and relaxed.

Service

I had a further query and someone emailed me a link - superb!

Service

So, my husband had been in hospital just before the service and felt unwell for us to pick the car up I phoned the service desk and Eleanor offered to drive the car back for us (not too far but very thoughtful and helpful) Thank you Ellie!!

Service

Easy to drop off. Even bought a new car for my husband while I was collecting!

Service

Timely and safe

Service

Kept inform what was required to be carried out.

Service

Service efficiently completed

Service

They did everything well

Service

Excelent servivce

Service

Went out of their way to sort out my car.

Service

BMW & Mini remain great (Broad Oak) My experience with Land Rover was grim though.

Service

So far the back up has been superb.

Service

I was well informed prior to my service of what was happening, then well informed afterwards with text update. Also I was greeted by friendly staff in the showroom.

Service

All went well, as expected

Service

The service was completed with regular communication updates, so I was kept well informed. As the car had MOT, service and recall activity scheduled all one day it worked really well and the team were supportive to complete.

Service

Everything was as explained

Service

The arrangement made for the service and MOT were efficient and well handled with the Covid 19 safety measures.

Service

Having a dash-came fitting in my car and knowing that my car was sanitised before and after the work was carried out made me feel safe

Service

Barrets carried out the work promptly and the issue is now clear

Service

Done on time and as agreed

Service

Adequate customer parking. Clean comfortable show room with relaxed atmosphere and nice coffee. Excellent sales specialist and business manager. Given plenty of helpful information both on purchase and the handover was not rushed.

Sales

I have bought many cars from this dealership and always have been treated very well from start to finish

Sales

Very friendly staff who listened & advised without making things feel pushed during the sale process. Handover was easy - everything was prepared and very professional / courteous. Ali & Ashley made me feel like I was their only priority throughout!

Sales

Excellent communication and accommodating to the specific needs of the customer.

Sales

Nothing was too much trouble

Sales

All the staff were very helpful and reassuring during these times (Covid 19).

Sales

great service