No news found with your current search criteria.
Again, customer focus and explanation of works carried out
Very quick turnaround.
My car came back with a grease handmark on it which was very difficult to remove. There is also 2 marks on the car which I know I havent done. When I asked how the camera worked I was told there was a manual on the passenger seat.
This is the third time the car has gone in with the same fault. Whether this is the dealer or due to a faulty item on the car (previously the faulty item had broken twice) I'm unsure
Everything went smoothly.efficiently & quickly.
No problems, friendly and helpful staff
Vehicle comes back perfectly clean & service job explained ,also a safety check is performed & sent to your cell phone .
The car was ready when said it would be and came back looking amazing
I have recently bought an i3 to go with our X3. The sale of the i3 was smooth and the follow up very good. My X3 went in for a recall the other day, all dealt with on time and the car delivered back cleaned.
Spending 3 hours on a Friday afternoon to get a tyre replaced is not my preferred occupation - that said the staff were courteous and efficient
Bit of an issue with a warranty item that was replaced but no no told me it still didnt work properly ?? In terms of sales In the summer I tried to purchase a pre Reg / used 420C and in the last quarter I tried to buy an X4 but no follow up ??
Simple booking process, convenient check in / drop off times, prompt and genuinely helpful updates by text / email, met my expectations and planning for pick up
Everything completed + clean.
They sent the service video to my son's e mail because he bought a car years ago I have asked several times to get this changed to my e mail without success so far
Friendly and efficient
Quality service. Warm welcome.
when I arrive before I can speak to someone on the service desk I have to explain my reason for my visit to car showroom then I have to explain this to the person on the service desk I find this very frustration especially when I am busy
Very happy with the work completed, no problems and finished in a timely manor. My car is always returned in a washed, clean and tidy state.
Great communications throughout the appointment booking process with useful reminder phone-call the day before. Friendly, personable welcome on arrival. Thorough, professional inspection of car and useful advisories. Flexible collection procedure.
Excellent service on day informed by email follow up call.
answer really the same as question number one
Efficient, comfortable waiting area with coffee and papers and courtesy bus into town centre.
My understanding is the car should have been washed and cleaned inside as part of the service but unfortunately for me that was not the case.
The vehicle oil and filter change were completed and a video of the cars condition sent to me. The only reason for 4 stars rather than 5 is that it would have been good to be able to have it done while I waited. Unfortunately there were no slots.
Because of the reasons stated above
Solved the problem
Booked in on the date I wanted and service completed quicker than expected.
Wrong mileage entered on service record. Another trip to BMW BARRETTS to amend.
Staff were very polite and helpful. Loan car was ready for use. No problems at all.
Service staff explained exactly what the service entailed. A external check video of the underneath of the car was sent to me even before I arrived to pick up my car after the service.
As per comments in question 1 the customer service level was exemplary.
Service is always fast, efficient and professional
Stress free, easy to organise and my car was ready well within the suggested time frame
Great service really helpful staff
Good welcome, always seems to be well finished and clean. Never had any problems after a service.
Same as above, one chap that I spoke to on the service side had a bit of an attitude
Always do just as promised. Car always ready on time or before at price stated. Problem with alloy wheel refurbishment on my BMW X3 m sport rectified free of charge and car delivered back to me at home fully valeted to save me going to collect.
The facilities are of a high standard, staff are friendly and efficient and the work was carried out as requested.
I was satisfied with the service however I wasnt warned about how my fuel consumption on the screen would change for a few days so I thought the car had another problem
did the work in the time that they said they would
Book in advance and always have courtesy car. No hidden extras identified. Complete professionalism. Excellent coffee while waiting
The service department ordered a spare part and told me they would let me know when it was in. As I had not heard anything for nearly two weeks, I rang BMW who saud they had the parts in stock. I was a bit annoyed that nobody had contacted me.
work carried out on time, friendly helpful staff, good atmosphere
everything was done very smoothly and on time, i was very pleased
Everything was done promptly to my satisfaction
There was a issue with the oil filter replacement which was not very well explained to me or I got told was there was a problem with my car and it would be a 2 day job. The way my car was treated by the mechanics was not very good either.
Very polite and helpful staff
The MOT was carried out on time and the car was returned well cleaned. Was offered a drink an the Wi-Fi worked well
All work done as arranged.
The work done was of good quality and clean my car inside out as part of it the service is great and the knowledge is outstanding answered all my questions with no doubts.
Friendly staff, but failed to resolve one of the issues I reported.
Staff always helpful and friendly.. But even they can't perform miracles when the car is so bad that the engine is the let down and nothing is showing up in diagnostics.
The whole experience just flowed
Servicing was completed promptly (indeed, earlier than advised). I was given relevant information in person, both before and after the service was carried out, and my questions were answered clearly and courteously.
they had to re-set some settings indicating a service was still required after the service was done.Some other parts seemed expensive
Start and finish times given and adhered to
The work was done quickly and efficiently.
Nice showroom,friendly, staff,and a nice clean car at hand over.
A part was replaced under the guarantee and the car was washed and hoovered out as well. What is not too like.
They know there stuff and the service was quick but not rushed, second to none and will continue to use them
I was made to feel very welcome.
The experience from the Canterbury branch was faultless - 5 stars. But my wife first contacted the Ashford branch (nearer to home). Initial engagement from the service agent she spoke with was less than helpful, regarding a horn failure.
staff from reception to service dealt with my needs efficiently and with limited fuss
For the last 7 years have never been disappointed with either sales or servicing and could not ask for more. All members of staff courteous and knowledgeable about their service/product.
Friendly, knowledgeable staff. Kept me informed as to progress with the service. Couldn't have asked for more.
Looked after from the moment we arrived til the time we left
Staff professional exactly why you bought the car in the first place, incredible engineering and incredible after services
Efficient and informative service.
Car wasnt cleaned as good as it usually is.
Excellent staff and quick servicing.
Simple brake fluid change, not a lot they could do to incur disatisfaction
The staff were efficient and amiable
Matt was very helpful.
good courteous service no problems
Very satisfied and grateful for the help of having the car collected and returned.
No issues. Good service
A lack of information from the sales team meant that the vehicle I ordered was not supplied with full electrics to the on-board tow bar. Service dept sourced and retro-fitted the required wiring in negotiation with sales.
always recieve efficient, polite and welcoming service.
Friendly polite employees.
Again happy with service but I did ask the car to be vacuumed as well -
My car was booked for 0800 which I was unable to make but despite this the car was handled on a waiting appointment without delay.
car was ready on time and very clean
My partner took car in for service and she said the man was rude and unhelpful
I was given a very re-assuring review of my vehicle's condition before taking a very long road trip.
all done on time, quicker, informed no issues whatsoever
Although it took a little while the matter was resolved completely.
on time and efficient
Prompt and courteous service and this year detailing advisory work which could usefully be done in the near future.
Does what it says on the tin
Because I was!
Rating speaks for itself.
I cant fault your dealership ????
I think we're set up for another £1000 bill next time.
Cannot fault any aspect.
Assuming this is part of the Barretts group, which I did not realise. My experience with Barretts Jaguar has been quite different, albeit many years ago
Unfortunately the service reminder light had not been reset properly which is a minor inconvenient annoyance.
they managed to fit me in quickly for my servicing, as badly needed, day before I went away with my car on holiday.
The chap that dealt with me in service department was incredibly helpful in listening to my complaint about the cost involved with replacing the pump and assisted with having the cost adjusted accordingly.
Car was taken in on time and I was given an accurate timeframe for the work and the car was cleaned for me
All works completed to very high standard
a few minor issues but they were sorted out promptly
The gentleman who is looking after me Mr Nigel Mann at Canterbury branch his very helpful and very experience.
All questions answered
We have to score it 5. There were a couple of minor issues, but they were dealt with immediately,
I was kept informed of the progress made with the order
Very happy with the who experience.
Kept me informed of progresd
Although the car was delayed unexpectedley efforts were made to make the transition as smooth as possible. Hamlyn was helpful throughout.
I dealt with Erin Lee who was extremely polite and courteous with amazing product knowledge.
Staff knew what they were talking about. Regular updates.
Nigel Mann my BMW Sales Advisor guided me though the purchase process and helped me through the extensive decision making required.
Excellent service and a lovely touch of flowers for my other half. It was the small things on the day that really make you remember and enjoy the occasion.
As above, faultless. Communication was excellent throughout and Erin (Lee) was very punctual in responses to questions I had.
The sales genius knew his product very well, and worked very hard to meet our requirements.Throughout the process we were well informed, and fully supported.An excellent experience!
Friendly, welcoming servicePrompt reply to queries and with regular updates
From the moment myself and my wife walked in the door to check out vehicles, the sales man Paul Richardson at Canterbury BMW was helpful and reassuring in every way. The care he took to explain everything was anazing.
Car ready in under 24 hours
The personal service received through Paul from start to finish.
Great service from Sales, technical and finance team