CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

It went well

Service

Took a bit longer than expected but all done in one hit, friendly helpful staff

Service

Good overall professional service.

Service

The service was completed within the promised time scale and the car was washed.

Service

I was kept informed of the cars progress during its mot & brake service. The car had been washed before delivery so very pleased

Service

Prompt and efficient service with helpful staff.

Service

Kept informed throughout - prompt service provided.

Service

Repair was done fairly quickly considering extra work was needed but communication regarding that extra work was lacking which caused problems for me as had no transport for 2 days.

Service

Very competent service

Service

Overall efficient, friendly service. Disappointing though that snacks have been withdrawn from customer waiting area - not even so much as a biscuit anymore!!

Service

Very Professional, friendly, and know what they are doing.

Service

At the time of purchaseI took out additional insurance to cover minor damage to the paintwork. I was lead to believe that this was a service offered BMW, however, when enquiring about a scratch, I was told it was with another independent company.

Service

Notified as soon as my car was ready.

Service

Service and MOT completed efficiently on time.

Service

Suitable appointment and seen fairly promptly on arrival at service desk.

Service

Nothing more to say

Service

As above

Service

Service took 8 hours to correct a software issue. Seems to be an excessive time

Service

All of the staff I met treated me exceptionally well, they did all they could to answer my questions.

Service

Barretts are always very helpful whatever we ask they explain carefully to a very non mechanical person

Service

I've made a complaint, I've been ignored several times. Barrett's have done what they can but the complaints made wasn't dealt with correctly nor did they know the full fact before making a decision. I'm waiting on recordings as I was told I'm am

Service

Prompt answers, reassurance, and top class service overall. Word of mouth is true! I highly recommend BMW customer service.

Service

Friendly and efficient

Service

Polite and efficient

Service

Polite and polished

Service

Prompt service and repair

Service

Previous service suggested that I would need new brake pads at the MOT date. Upon car receipt, I was informed that pads were not replaced as they were still okay. Also fitted a couple of new windscreen wiper blades at last minute.

Service

Polite service

Service

I would just ask that any courtesy car has a minimum of a quarter of a tank of fuel. Mine had 27 miles to empty which just made it home for me.

Service

Very helpful and couldn't do enough for me. Kept me informed and help me administer my tyre insurance claim.

Service

Everything was fine.

Service

Professional and efficient service throughout.

Service

Barretts as always were more than helpful. It was unfortunate that they couldn't identify my problem, but I do understand that minor problems are sometimes harder to identify. They did however point out that a problem I had with the USB, was my lead.

Service

It was good

Service

Good service, all on time

Service

Fast friendly and reliable service.

Service

Excellent and friendly service at every stage from booking to collection. Service was completed very quickly and keeping me informed at all stages.

Service

Staff always very helpful and polite

Service

Four weeks previous to service vehicle passed its MOT with NO advisories regarding the brake system, only doing approximately 75 miles bmw however decided that my brake system was below an acceptablebrake level no contact changed all huge price

Service

Excellent all round - reception , service , premises, aftercare.

Service

No complaints!

Service

When I booked the wheel change I asked to see Brad one of the salesman about a new 3 series 330e Msport... yes they said .... well Brad was on holiday, but I wasn't told....and no one cared Methinks you have just lost a sale of the new 330e Msport ..

Service

the service was efficient

Service

Service was fine, not necessarily remarkable

Service

excellent service

Service

(1) Time MOT was booked was not given to me - was only told the time when I delivered the vehicle. (2) BMW refused to change the new tyres - since I did not buy tyres from them. (3) Technical issue not addressed satisfactory during service.

Service

Appointments easy to make; friendly welcome and work done to time

Service

Having lost my car for one day I had to return it for a 2nd day to replace an item which really should have been replaced on the 1st day, in all 4 round trips to Canterbury 128miles

Service

No car clean and customer care could have tried harder .

Service

could not work out why a 2 year old car had to have brake fluid change at 11000 miles.

Service

Still do not understand why customer information sheet states next service due 04/07/2019 sheet given to me on 12/08/2019 when the service was carried out. I was told it was because the mot was done first poor excuse when it's customer information.

Service

Staff always polite and courteous

Service

Efficient, polite, and seamless.

Service

The service and staff are always excellent

Service

great service, but superficial car vacuuming

Service

Didn't do much, to be honest - just an oil change

Service

Good service from Chris in sales and from Matt (?) in the service department.

Service

Always have a good experience here.

Service

Great staff

Service

Courtesy transport to city while work carried out. Good service.

Service

Goodwill replacement of a seal.

Service

Friendly staff who carried out all necessary repairs

Service

Always receive good friendly service from staff at Broadoak.

Service

BMW too expensive to use once car 5years old. Compared wheel speed sensor repair costs on competitor websites and unable understand why BMW so much more expensive. I will reluctantly have to consider going elsewhere next time my X3 needs attention.

Service

The servicing itself was carried out as promised but several issues around this that were disappointing - my car had been booked in for collection but no-one arrived and only when I called the dealership was it acknowledged there was an issue

Service

Chris Pay has always gone out of his way to help me arrange my motability car. He is extremely professional and friendly. Not only Chris, everyone at Canterbury stand out for their customer service and we wouldn't go anywhere else.

Service

My car was recalled but they didn't offer to collect car or offer a replacement car for the day therefore I had to drop off car and collect which meant I had to rely on a lift from family and friends and had cost of extra fuel which wasn't my fault

Service

Very clear explanation about what was required and the options available and the time it would take.

Service

Problems with starting with alternative key began 5 days later, advised by AA new starter motor needed . Car spent 2 days with BMW on IOW but no fault found.

Service

Nigel Mann was extremely helpful

Service

Warranty job.Surprised parts not in stock and had to come back.

Service

I have no complaints. Everything was as expected with no problems.

Service

Problem was (hopefully, water leaking into the cabin, no rainfall since) dealt with, but cost above expectations.

Service

Fitted car in at short notice Job done well and quickly.

Service

Exemplary customer service as always

Service

good service

Service

barretts' services are excellent and I have been with them for 5 years and they never let me down

Service

Pleasant staff.....managed to turn my car around in quick time, having it ready earlier than expected with a call to say 'all done'. Despite my comments below, the experience on site was indeed excellent.

Service

As always they were efficient, curious and most importantly, very knowledgeable!

Service

Happy

Service

See above - I feel I should have been warned that a BMW Firmware Update May wipe all the user and iDrive settings.

Service

Unfortunately, but although addressed my car wheels have been scratched when the car was in for a service.

Service

Quick professional service

Service

From selecting the Car and adding extras the team were very helpful

Sales

Caroline and Ross guided me throughout the process and made me feel a very valued customer. I was kept informed of delivery and any developments. Professional and courteous at all times. Thank you.

Sales

Excellent showroom. Wide range of cars on show. Good coffee. Friendly and personable staff. Ross was very good to deal with. He explained everything very well. We'll be back. I fancy a convertible next time.

Sales

From pick up from railway station to the time I drove away nothing was too much trouble Coffee and biscuits also good

Sales

Was made to feel welcomed and delivery was silvered before ETA time perfect !

Sales

Erin Lee made it pleasurable

Sales

All was I would wish it.

Sales

There is nothing to fault, they have been amazing

Sales

Very good customer service and this took into account my timetable and priorities.

Sales

Justin Crux was very helpful and informative. We appreciated that he put lots of effort to make the sale happen, and did what he said he would do.

Sales

Great experience

Sales

The finance shambles has marred an otherwise faultless and enjoyable Experience

Sales

All round very good

Sales

Chris has been my sales consultant for many years and knows what I like about the BMW range of vehicles. He kept me up to date with all aspects of the car as it was being built. I was also very satisfied when I collected my new vehicle.

Sales

Due to Chris Pay being completely competent at his job. Had No problems whatsoever.

Sales

Very friendly staff always feel welcome

Sales

Pleased with our car and helpful staff