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Not a full score as I do think that the cost was rather high for a service..
friendly staff and complimentary coffee and wifi
Service was excellent
Outstanding customer experience, excellent technical service and really very good financial value.
Everything fine - as always
Everything is explained and all the staff go out of there way to make sure a good experience is always given.
The service was carried out very well and on time. But when I have been in before for a service the car has come back cleaned inside and out, but this time it was not which i was very dissapointed with.
Car recovered for an oil leak, whilst in for repair was informed I needed a new tyre on the rear left of my car, I agreed for this to be done. Paid for it and collected it. Following day realised it hadn't been changed and had to go back 2 days later
Easy to deal with
All as expected
A sensor needed replacing, which had to be ordered, so I had to leave the car with the garage for 2 days. I am indeed happy with the service, but would have been 100% satisfied if the car would have been sorted out in one day, as initially mentioned
Everything completed as required within arranged timescale
The usual excellent service.
experience very good
The Reception staff and Service staff were polite, friendly, helpful and efficient. The service and MOT were carried out very thoroughly and the car was ready for collection quite quickly. The car was returned thoroughly cleaned both inside and out
Been treated well
I always receive a 5 star experience from Barretts BMW service team. I would never take my car anywhere else.
Fast book in date, helpful and efficient service.
All the staff are so friendly and helpful. Whilst waiting I spent a good quarter of an hour talking to Justin who sold me the car. He still had as much time for me as when I bought the car.
Sales staff very good
I always get a first class service.
My car was completed very quickly and valleted.
The tele centre staff arranged for it to be collected, repaired and delivered back with no inconvenience to myself.
Did not replace battery in key fob as instructed - no car video sent that I could view
Relaxed atmosphere with refreshments
Clear conversation about what was required and timing and courtesy lift to and from town dentre while work carried out
everything that was needed to be done was spot on
My MOT was a few days overdue and I was given every assistance in getting the test done promptly.
Everything was carried out as planned and on time
Never let us down.
I feel valued as a customer, listened to, that servicing staff are technically competent, service advisors are very helpful and I just get a warm feeling every time I go to this service centre. Keen prices too for my over 3 year old vehicle help.
everything went smoothly as always , all my questions were answered fully and i was treated as a valued customer.
Excellent customer service, good facilities whilst waiting. Clear explanation of work being done, helpful with suitable booing date and clear about cost upfront.
Good service all around. Am waiting for a call still regarding when parts will be in for my car to carry out the extra work but I have no doubt they will be in touch soon.
The service was done well and explained sufficiently.
Barretts Canterbury are better than BMW dealersips in Surrey!
Didn't take long to do the work and was made very comfortable while waiting.
We were welcomed into the showrooms, given a lift into the city, and picked up for our return. My only observation is that what were delicious biscuits are no longer available at the coffee area. I can't eat them, but my partner missed them.
always great service. One issue is availability of loan cars.
Very pleasant and polite
as it says
Front spring had 'corroded and snapped'. Car had an MOT at BMW in March 2010 and not used between end Mar and the day brought to the garage. I am not satisfied with BMW's response that there was no corrosion in Mar and spring corroded during summer.
You have not addressed a misplaced service , on the cars service history , you didn't even mention a possible bearing problem on either of the rear wheels , which l specifically asked you to look into.
All went smoothly, I was able to drop my car off early and collect late which suited my working hours on that day
Service desk very helpful, and informative on problems.
Very polite and efficient service
did the service and very quick
Always excellent service
Great customer service
Nice waiting area nice staff on time- one thing that we were not entirely happy with was that the radio station and seats were changed
Coolant level below minimum warning on the day after service although coolant appears to have been checked. Therefore reluctant to drive without advice. BMW Assist technician checked the system and topped up - no problem since.
I was told to come back just before 13:00, but the car wasn't ready until an hour later. I could have spent that hour in Canterbury, instead of sitting in the showroom. On the plus side, the car was nice and clean when it was ready.
Would have been nice to have had some food available for customers having a while-you-wait service over lunch, even if was just biscuits and a fruit basket.
Twice have put the car in and when have it returned the car cam is disconnected at the camera. 1. Should speak to the customer before messing with private equipment, as it my have been on but was not recording. 2. Use better signage and tell us when
Any problems efficiently addressed and car cleaned as well when bad weather meant taking it in dirtier than intended.
They did exactly what they said they would do.
Having re-booked car in over the phone the same day. I turn up at 7.15am 6 days later to find that you had know knowledge of my car being booked in.
Everything went smoothly & to plan
Kept me well informed.
everything was carried out on time and I was kept informed of what if anything was required
Good customer service, friendly staff.
Although just an extra oil and filter change it was done quickly and my request for an oil sample bottle to be filled was not a problem.
As above, professional handling of the issue with the £55.00 unfair finance charge. They took it on the chin and and refunded that cost even though it was not their fault. The finance papers are misleading, we signed the documents before collection.
The item that failed was the windscreen washers but cannot understand why I had to pay £120 to have the fault investigated?? surely that's the reason you pay for labour time to identify, fit and pay for parts to rectify the fault!!
Courteous staff, efficient, helpful, comfortable waiting area and complimentary shuttle bus service.
Because thats how I feel
Kept informed of the progress of the car at every stage and collecting our car was made an enjoyable experience.
Great service, as always
Barrett's BMW Canterbury always offer a friendly efficient service. A pleasure doing business with them. I have dealt with other main dealers for different manufactures and find no others come close for customer satisfaction.
So easy to get an real insight to the cars
The whole experience was seemless.
Had no issues, staff were helpful.
Good personal service.
All very simple
I was kept up to date throughout the whole process
Very keen to sell the car to us, but the quality of hospitality seems to have fallen at Canterbury. On the morning of collection Harry greeted us drinking a coffee, but didn't offer us one. (Missed the biscuits) We eventually asked for a coffee.
I felt that my concerns were heard.
I perceived Brad had taken the extra steps to secure a positive outcome as well as positive experience throughout.
Full tank of petrol and the flowers were a lovely personal touch.
First person didn't know the cars at all. The second was better. It took 2 emails to remind that I has requested accessories. Delivery was OK in the end but wasn't well handled. Finance sent emails to the wrong address - systems clearly not connected
Informative staff, nice clean and well laid out service centre. Plenty of customer parking.
The car is a delight so far and the process was easy from start to finish. It is always an enjoyable experience when collecting a new BMW from Barretts. In addition the regular vehicle production updates were a nice touch.
Always completely satisfied with the service from Chris Pay