OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
218 ratings and 133 comments received in the last 90 days.
09 September 2025
Great! Impromptu change of cars but everything went very smoothly.
09 September 2025
I've used Barretts for years and have always found them efficient, helpful and convenient.
08 September 2025
All very smooth.
19 August 2025
Barretts are a vey lovely family run BMW dealership. Duncan was very informative and helped me with the buying of my new car can not fault him in any way.
18 August 2025
Josh was very helpful to find a car that meets are changing needs and made the purchase very simple to complete Keeper us information with the delivery
16 August 2025
Kept me informed throughout the purchase process
14 August 2025
Chris who dealt with me was brilliant and kept me informed throughout the process and also loaned me a car for two weeks the new grand coupe which is a stunning car to drive
14 August 2025
Very fast turn around swapping into my new car
03 August 2025
From my first telephone contact with Barrett's to the purchase I was really pleased and grateful for the courtesy, help and knowledge of the staff about the cars and importantly listening to my preferences.
10 September 2025
Very welcoming, my little dog Suki (chocolate pug) absolutely loved all the attention she received
10 September 2025
Good service. Very attentive.
10 September 2025
great service, staff were pleasant and a ferry service to the city centre was a nice touch
08 September 2025
Service with a personal touch very good
08 September 2025
No prolems
07 September 2025
Concerning. I could have driven the car away, happily and confidently thinking that all necessary work had been done and that the car would be safe for the next many thousand miles; there would, in fact, soon have been dangerous braking problems.
07 September 2025
Three times on three different occasions all based on my last visit still haven't got back to me regarding advice I asked for.
06 September 2025
Friendly, helpful and efficient service
06 September 2025
The service was prompt and efficient no waiting around to check in just a simple system used to ensure a quick and seamless service
06 September 2025
Fault diagnosed 100%
10 September 2025
Friendly and efficient staff, prompt responses and good updates.