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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
323 ratings and 180 comments received in the last 90 days.
15 April 2025
Communication was excellent
14 April 2025
I always receive satisfactory service from Barrett's BMW
13 April 2025
Thank you to all the staff involved with regaining my confidence in BMW as my previous BMW had issues
07 April 2025
Chris and Paul have been brilliant
03 April 2025
The sales lady help me out a lot and keep me posted that was very good a d when I sore the new car and the predation was excellent
03 April 2025
The Barrats BMW centre's experience was far superior to my closest BMW centre in Maidstone. How the salesman was and how the car was revealed along with the customer service was a 100% better.
03 April 2025
Please see my comments above. In addition Zsolt is keeping me informed of the possibility of arranging a meeting with their technical expert to run through any controls I am still learning to get to grips with on the 530e.
02 April 2025
Matt Reed and his superiors could not do enough for us and offered us a reasonable deal on the vehicle exchange. Matt in particular was quick to respond to any queries and always helpful and courteous.
31 March 2025
I bought from Soper and then when I lived in Lincoln. I carried on doing this when I moved down to the South East until I found Barretts. Paul Rostron and Paul Richardson took it to the next level, thanks guys you make the experience special. Cheers
31 March 2025
Outstanding level of customer service from Duncan Fernando.
30 March 2025
As I said everyone was very helpful & made the process as stress free as possible
25 March 2025
We got the car we wanted at the right price.
17 March 2025
The staff went out of their way to help and ensure all went through efficiently.
16 March 2025
Yes, everyone was so professional and knowledgeable, Lianne took care of us and was great
11 March 2025
The service was welcoming and efficient
08 March 2025
See reply in 1 above.
07 March 2025
I have used this dealership for a long time and every time i can not fault the whole experience.
07 March 2025
Availability of a car for a test drive. Knowledgeable sales person.
05 March 2025
Excellent service
26 February 2025
All went very smoothly fantastic customer service Nothing was too much trouble Polite
22 February 2025
Chris was brilliant from our first test drive to collection day . Brandon gave me a fully comprehensive walk through. Couldn't ask for any more.
10 February 2025
Mathew Reeves was excellent, incredibly knowledgeable and took the time to understand our requirements,
21 April 2025
Did the job as decribed
20 April 2025
Happy with service
19 April 2025
Excellent service
16 April 2025
Could of used more simple terms of repairs/service and was told could match/lower price I was given on quote I get else where, so I feel you could of just given me the lower quote to begin with if you could lower it after I've found lower else where
16 April 2025
The work and service from Barretts was good, as always, while my car was there. I was very disappointed with the lack of support I received after receiving a false damage claim from the car hire company. There was no issue when I left it at Barretts.
16 April 2025
I always get an excellent service at Barretts Canterbury !!
14 April 2025
Everything was explained in detail and nice and clean car when I picked it up
14 April 2025
Done
14 April 2025
Fitting of Dash cam carried out swiftly and was looked after with refreshments whilst I worked from a desk.
14 April 2025
I make one phone call or email and get a call back or email response with in a day and they provide me with the service I require or advice to resolve my question.
13 April 2025
I'm just a bit disappointed I was charged £216 for a software update. I feel given the situation that a smaller fee would have been more appropriate.
13 April 2025
Just because of the above point I'm disappointed.
12 April 2025
I was kept updated throughout and appreciated v the health check video and information
11 April 2025
All the staff are very professional and patient
11 April 2025
Although completely satisfied there was one thing. A messaged was asked to be passed on which wasn't but other than that I was completely satisfied.
10 April 2025
Very satisfied with overall service.
09 April 2025
Just bought my third bmw m2, Paul Rostron as usual went out of his way to help me . He is the main reason I keep going back to BMW Canterbury
09 April 2025
Because I am
09 April 2025
It was ok but my car failed mot on tyres which I found much cheaper elsewhere.
09 April 2025
BMW Canterbury went out of their way to make my experience great, I had a confidential call to make and some work to do and they organised me an office. They are always so helpful, warm and friendly. Cannot fault them in any way.
09 April 2025
Very satisfied with my service
09 April 2025
Excellent customer service, always friendly, welcoming and happy to help
08 April 2025
Very satisfied.
08 April 2025
As above
08 April 2025
I had a great experience. The staff was friendly and knowledgeable. They diagnosed and fixed the issue with my car quickly and efficiently. Thank you all!
08 April 2025
Friendly staff, coffee provided and car left very clean.
07 April 2025
Made very welcome and looked after.
07 April 2025
I was waiting to get my car serviced and I enjoyed the coffee and biscuits. TV to watch and internet facilities are very good . Pleasant to wait and spend time . Like a 5 star hotel reception
07 April 2025
Car was cleaned on the handing back, which was a nice touch
07 April 2025
Excellent staff who were helpful and efficient in all aspects.
07 April 2025
Excessive costs as noted against question 1.
07 April 2025
Professional, friendly and efficient as always. I like the new WhatsApp messaging feature to give updates about the car.
06 April 2025
All three members of staff that I've dealt with were excellent
06 April 2025
Service was fast well documented like the videos that gets sent to me detailing the issues with the car
06 April 2025
My car was ready when at specified time and the valet is always much appreciated.
05 April 2025
You are one star short because my original quotation was a lot higher than I needed. You failed to point out there was a cheaper option on the service plan.
05 April 2025
The service team resolved a wind noise problem to my satisfaction.
05 April 2025
Good communication, polite, helpful staff
05 April 2025
Looked after from start to end. A mistake was made but it was admitted and rectified without fuss.
04 April 2025
First class service
03 April 2025
Staff very polite, very helpful, very calm and professional. Comfortable while waiting for unexpected repair.
02 April 2025
Very good customer service
02 April 2025
It's great. Being able to follow and pay online is excellent
02 April 2025
Compared with previous experience at other marques' sevice facilities...this was without exception the best I have experienced. It was just a pleasant experience all round and I won't hesitate to come back.
01 April 2025
Again very friendly staff and nothing is too much trouble
01 April 2025
Car was ready in the day with a complimentary wash and vac. Very happy.
01 April 2025
Not cheap otherwise seemed fine.
01 April 2025
The staff are very polite and helpful.
01 April 2025
Been using Barrets for over 20 years wouldn't go anywhere else. They look after me so well.
31 March 2025
10/10
31 March 2025
Proffesional outfit and trustworthy
31 March 2025
Overall happy
31 March 2025
Friendly. Polite . Do a good job.
30 March 2025
The vehicle was taken into the workshop at 0930 for the 'vehicle safety check' and then the work that vehicle was there for was not carried out until mid afternoon. To me this is a waste of manpower. Extremely poor show.
28 March 2025
Helpful, friendly, good communication. Issue occurred but was dealt with quickly and they were accommodating to give me the best experience.
27 March 2025
Nothing to complain about
27 March 2025
No problems, loan car provided, decent coffee in the showroom.
26 March 2025
Kieran was superb, all info and explanations perfect, and I felt really valued and looked after as always there
26 March 2025
Always as described on the tin. They keep you informed with progress and send sensible reminders about forrthcoming appointments.
26 March 2025
Very good service
25 March 2025
Waste of a day.
25 March 2025
Friendly team. Good booking in system and good car wash post work completion
24 March 2025
Kept uptodate with procedures, polite and explanatory at all times
24 March 2025
Because Mark Newman and Gary were extremely helpful when dealing with my car
23 March 2025
We have used Barretts for the maintenance of the X2 since we bought it 3 and a half years ago. We're always kept fully informed and the service reception is excellent due to the friendly engagement and communication.
23 March 2025
Clearly poor communication between teams. Cannot carry out agreed works Now I'm having to reschedule an appointment for a 3rd time due to staff inability to undertake tasks originally.
22 March 2025
Servicing & MOT experience was poor. Work was not completed correctly (tyre pressure were incorrect), vehicle was not thoroughly cleaned & I was given the MOT certificate for another vehicle.
22 March 2025
The self-service key drop is now optional and help is at hand from very friendly staff. I had to wait a little longer than normal due to a tyre needing to be replaced. I was kept up to date at all times.
21 March 2025
As above
20 March 2025
I wd be confident that work done was done well by the workshop staff. Engineering first-rate, administration poor.
19 March 2025
Very efficient
19 March 2025
everyone was very friendly and helpful
19 March 2025
Fantastic service from start to finish. Technicians got started on the car a day early. Diagnosis was fast. All costs were clearly explained and then Ellie ensured that I wasn't charged unnecessarily, by taking up my issues directly with BMW!
19 March 2025
Very good and thorough service from very helpful and professional staff.
18 March 2025
Great to see a recall for a 12 year vehicle.
18 March 2025
Excellent customer service
17 March 2025
Reasonable price compaired with other car main dealers
17 March 2025
Not able to complete work needed on the day. Cost of everything is high. Unable to sort out a 'small' problem without a £200 diagnostic test. But, pleased with the staff - helpful and efficient.
17 March 2025
everything sorted as expected
17 March 2025
Professional service delivered on time as promised.
17 March 2025
Always 100% perfect
16 March 2025
Efficient and quick service. Polite and kept me updated
15 March 2025
Kept in the loop all the time, really like the idea of the WhatsApp chat, thank you
14 March 2025
Since the service my petrol been burning less
12 March 2025
Very satisfied
12 March 2025
Everything was done very efficiently.
12 March 2025
Excellent staff, very helpful, efficient and polite.
11 March 2025
kept me up to date with the issues on my car, call was faulty with a recall product and previous work i had done which all came under warranty without any questions asked
10 March 2025
Perfect service from the Service Team
10 March 2025
No complaints, everything dealt with expertly, kept fully informed of costs and timings, prompt shuttle bus to and from Canterbury.
10 March 2025
The service part of my visit was very good, but I had three new tyres fitted, and all three alloy wheels were damaged
10 March 2025
Process of booking in vehicle was simple and works were completeed on time
09 March 2025
I was charged for my visit even though I had a warranty claim. The technicians were unable to find the source of a water ingress problem.
09 March 2025
I would like to give Kyrian 5 stars because he was very very helpful and sorted things out for me, after I had complained about things. Everyone at BMW Canterbury are friendly and helpful when you phone in so I'm not complaining there.
08 March 2025
Is very quick service
08 March 2025
Very impressed
08 March 2025
As above, paid all that money not really looked after
08 March 2025
Nothing to complain about
06 March 2025
The fault in my vehicle was rectified before I had finished my complimentary coffee
03 March 2025
Having had a recent poor experience with Mercedes Ashford, my experience with BMW was far superior
03 March 2025
The usual reliable service, helpful and professional .
03 March 2025
Friendly technician. Quick check.
02 March 2025
My car maybe old & not flashy new but it is a BMW & I am/was a paying customer & feel I deserved better attention than I received when returning to pick up my car. I have not mentioned names as there is no need.
28 February 2025
Totally satisfied with their service
27 February 2025
Customer service was great and was really helpful.
25 February 2025
Barretts were extremely helpful, from checkin, curtesy transport to town and explaining the additional work
24 February 2025
Molly 100%
24 February 2025
Satisfied
24 February 2025
Professional and thorough.
23 February 2025
Polite, prompt service from the dealership. They did exactly what they said they would do.
23 February 2025
Staff there managed to do a remote fault check on my car using my VIN number which helped pin point the issue with my car. Once they had done that they diagnosed my car and ordered the part quickly. Couldn't recommend them enough
23 February 2025
The service went well as planned and my expectations met
22 February 2025
Hassle free service as always
22 February 2025
Five star
21 February 2025
They don't do what has been requested
19 February 2025
Prices are extremely expensive for servicing and no negotiation which I have been able to secure with my previous Mercedes vehicle. However the service from reception was excellent and good from service. External wash was poor.
19 February 2025
Great customer service and very efficient
19 February 2025
Staff were ALL fantastic and helpful Service was carried out quickly and efficiently
18 February 2025
Because I'm not complaining, although, the complimentary car wash was a bit iffy.
18 February 2025
See above comments.
18 February 2025
Work completed efficiently, all to expectations. Service agent, Molly Sutton, was a pleasure to deal with - very personable and very helpful. She put me in contact with the branch 'guru" who was able to answer some questions I had on the BMW app.
17 February 2025
Received a video of works carried out with a full explanation of checks made. Front of house excellent.
17 February 2025
Couldn't fault the service given. Recall check done promptly. Was offered foc health check and report. And vehicle returned within an hour and 15 mins. Full report and quotes for items noted. Car all washed and hoovered out as well. Really good.
17 February 2025
As above
14 February 2025
Molly, the service advisor looking after my car, kept me updated on the work being carried out during the day.
14 February 2025
Staff kept me informed all the way through
14 February 2025
I asked for a fault to be looked at during the service and it was not. No practical solution / remedy was provided post failure to deal with the request other than to bring in again for diagnosing and potential future remedy.
12 February 2025
As above
12 February 2025
Did not follow up on the fault issue, asked multiple times and still waiting for the part.
12 February 2025
E eryone was very friendly and efficient.
11 February 2025
Staff were professional, responsive and polite
11 February 2025
After the first uncomfortable situation I was then told that the brake test had failed and needed to be repeated which would be another hour sitting in your reception feeling uncomfortable.
10 February 2025
MOT and brake fluid change completed earlier than I expected and it is always a bonus getting the car cleaned.
10 February 2025
Great all round service
10 February 2025
as above
10 February 2025
Great service
09 February 2025
Great staff very polite
09 February 2025
Friendly staff, very informative
09 February 2025
Again, price being the main reason for not giving 5 stars. And also the complimentary wash and vac left dirty water marks all over my car, so had to wash again myself when I got home.
09 February 2025
See above
09 February 2025
Excellent service and work carried out what my car
08 February 2025
Molly was excell
08 February 2025
Great service
07 February 2025
Jackie has been very good
06 February 2025
All good thanks
05 February 2025
The driver was on time, friendly and courteous. The service video was clear and well articulated, and the whole experience was easy. A pleasure.
04 February 2025
No hiccups.
04 February 2025
When my car needs a service they collect it and leave me a car should I need it.
04 February 2025
Recall work was done very promptly. Very polite staff
03 February 2025
Forgot to wash and clean car, needed a phone call reminder when asking me to collect.
02 February 2025
Canterbury was fine, not their fault my time was wasted.
02 February 2025
I dealt with Elliot who I think is training but he dealt with bmw and sorted out the problem fast and efficiently , it needed a warranty claim and thankfully it was accepted keep up the good work Elliot .
02 February 2025
Nothing negative to report.
02 February 2025
Great friendly staff
01 February 2025
Be good to understand pricing of any work required at the end of the video
01 February 2025
Met all my expectations.
31 January 2025
If I'm paying for the service or if it's free under a recall. I still get treated with good customer service. The technicians in the workshop give you confidence in the work they are carrying out.
16 April 2025
Duncan Fernando was excellent throughout the service and always kept me informed, returned my calls etc. Top job!