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I felt that my car, and myself were both given VIP treatment.
Always professional and over the years have built up very good relationship with service team
In the circumstances they could not have done any more to sort the problem and make me feel better about the situation.
As previously, welcoming and professional staff. Video provided following service of vehicle appreciated for understanding general condition of vehicle.
As usual the staff were very polite and helpful.
Could not have been better
superb service, great attention to detail
Excellent customer services
They were very helpful
Booked in quickly and repair dealt with promptly.
Great attention to the individual needs of each costumer.
From greeting to delivery was fantastic
The timings were exactly as promised and the staff are very helpful
Helpful and courteous throughout
Very good prompt service
I felt valued and the staff were anxious to ensure I was comfortable about the service arrangements.
Everything done on time
A great experience as per usual
Very professsional service. Work carried out in a timely manner. Excellent communication
Prompt service and booking
Good staff, good service
Excellent, trustworthy service. Great that the car was collected from home, then dropped back to us at end of service, and cleaned too.
Found the booking in system really easy to use and so informative. The video up date of what's been done is a great idea.
Car report clear and car very clean on return
The staff dealt with all the issues in a competent and professional manner.
Car was washed as well
Great customer service
The quality of ker from the term and the way the customer is kept informed of three progress that is happening on there vehicle is spot on
Kept informed about progress of work
there is never a problem at barretts , they say what they do and do what they say , simple and straightforward
All round really good experience.
Tobias is helpful, concise. And does exactly what he says he is going to do.
Short notice helpful staff
HELPFUL STAFF WHO WERE ABLE TO MAKE NECESSARY CHANGES DUE TO LAST MINUTE PERSONAL SITUATION/EMERGENCY
Service is excellent nothing is too much trouble. It's so nice to be offered a lift on dropping off the car for service
Nothing was to much trouble it was nice to be recognised by the sales staff who sold me the car and took time to chat
Exceptional service, friendly staff & nice waiting area while car being worked on.
Service was easy to book. Work carried out on time, while I waited, and was given video inspection report of car.
It is great because I can drop it off really early before work and pick it up when i have finished and the price is good and they let us know if they think something else needs doing then it is up to us if we want to go ahead or not
Thorough job with video too
I waited while my car was MOT'd and was plied with several cups of coffee brought to me by friendly ladies. What's not to like!?
Very pleased with the service.
There was not one thing that I could have faulted. It was perfect.
always meet my needs and provide a clear explanation of work to be done ans afterwards on the work done
A great team at Barratts - even better than my last dealership!
Everything was carried out as planned at the expected price.
Unexpected visit due to fault indication, even so I was offered a loan vehicle after a hire car was not available.
Job carried out as expected
MOT and service done with minimum inconvenience
Booked in at short notice and complete on time.
Always a pleasing experience to go there always polite and work carried out efficiently
Everything done in a timely manner, friendly helpful staff
Excellent, helpful and efficient
The staff are very welcoming and all have a professional approach when dealing with customers. When I enquired about extending my service contract, I was sent a detailed quotation within a few hours which I took out.
Quite like the on line inspection report but got this multiple times.
service completed on time price very good
Easy to book, all completed on time, and given a video of work completed, very happy??Also courtesy car booked.
Collected and returned my car from home on time and carried out all work required.
Helpful and professional. I like the video of the work.
Always a good experience at Barretts
Friendly efficient service - work carried out as expected
Very happy with the service
Work was simply explained and completed as planned.
From start to finish every question I asked at the desk the young girl helped me with , and was so nice in ensuring my car was ready by 1600. Every thing was sorted without any problems.
Again, excellent service from being greeted when dropping the car off and again with a service person picking the car up. Will definitely be coming back again.
Booking for a Saturday is difficult but my service manager was very helpful.
Work done efficiently, video of car inspection was a nice touch.
The process of organising and having the service carried out was done professionally and I always felt the staff were trying to help me.
Very good service
Professional and efficient service with a smile.
The servicing department called me to check if I wanted the break service added which was very helpful and saved me having to return a few weeks later. An intelligent approach which is much appreciated.
The service took longer than expected but all OK in the end.
Bradley was there to answer all my questions concerning my car right through to me collecting my car. He followed my instructions right to the letter!! On collection day he went through all the details with the car at the handover! 5*****
Bryony was so easy to deal with
Everything was very smooth and efficient
From start to finish, my purchase was easy, with no problems along the way
Our experience was made very speciall with an unexpected sneak preview video and a fabulour unveiling or the new car. The sales team, Chris & Ashley were a pleasure to deal with, both very genuine, caring and polite throughout.
All requests dealt with swiftly, no issues throughout the process
I was kept informed of the progress of the build all along the way
Justin was very helpful during the whole process of getting me into my new car. It was very hard to find a car this time due to the current climate or component shortages. But he managed it. I'm glad I moved from Barrats Ashford the Canterbury
Brilliant throughout and Ross was excellent
Everything as described
Refreshments were offered, social distancing measures were in place and it felt a safe environment.
Really helpful and was so helpful
Ross could not have been more helpful.
I couldn't fault anything, although my car arrived around 2 months late it wasn't the through no fault of BMW sales team but again Bradley worked hard to keep me informed and find out as much as he could for the delivery of the car. Brilliant.
Our Sales Consultant was knowledgeable, friendly and extremely helpful.
Dealing with Chris Pay throughout the process was easy. He provided expert knowledge and was mindful of our requirements throughout the sales process. This is the second BMW we have bought through Chris and I would 100% go to him again.
Have dealt with this dealership for very many years. Chris Pay is a most excellent senior Sales executive. Top dealership
Having purchased new vehicles from Barretts Canterbury for more than 15 years Justin continued to live up to the expectations I had from this dealership.
Becasue everything was beyond excellent and far exceeded my expectations
Welcoming, friendly, took time to go over everything, both paperwork and intro to the new car.
Didn't feel pushed at all and when I stated I wanted to spend some time to think about the potential purchase I wasn't pushed to male a decision any sooner than when we felt ready. Very attentive staff who knew the answers.
Brad and the team are great
I was given a car demo of the cars functions and all questions I had were answered sufficiently.
Josh Foster and his colleagues were knowledgeable, kind and extremely helpful!
Good communication and advice
My answer relates to the high quality of all parts of the sales process.
The process was simple, yet top quality. We always felt 'appreciated' and welcome. We were kept fully up to date throughout the duration of the order, build and delivery. As previously stated, they went of their way to make the collection special
The Barretts Dealership in Canterbury were excellent in all aspects of the test drive advice and purchase of the vehicle. I was very please especially the sales person Joshua Forster who kept me up to date on my new car from the factory to dealer.
Excellent service, no high pressure sales, giving me time to finalise my options and kept me update with after the car had been ordered until collection.