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ABOUT CENTRE

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Stress free, easy to organise and my car was ready well within the suggested time frame

Service

Same as above, one chap that I spoke to on the service side had a bit of an attitude

Service

Good welcome, always seems to be well finished and clean. Never had any problems after a service.

Service

Great service really helpful staff

Service

Always do just as promised. Car always ready on time or before at price stated. Problem with alloy wheel refurbishment on my BMW X3 m sport rectified free of charge and car delivered back to me at home fully valeted to save me going to collect.

Service

Excellent service

Service

The facilities are of a high standard, staff are friendly and efficient and the work was carried out as requested.

Service

did the work in the time that they said they would

Service

Book in advance and always have courtesy car. No hidden extras identified. Complete professionalism. Excellent coffee while waiting

Service

The service department ordered a spare part and told me they would let me know when it was in. As I had not heard anything for nearly two weeks, I rang BMW who saud they had the parts in stock. I was a bit annoyed that nobody had contacted me.

Service

I was satisfied with the service however I wasn’t warned about how my fuel consumption on the screen would change for a few days so I thought the car had another problem

Service

work carried out on time, friendly helpful staff, good atmosphere

Service

everything was done very smoothly and on time, i was very pleased

Service

Everything was done promptly to my satisfaction

Service

There was a issue with the oil filter replacement which was not very well explained to me or I got told was there was a problem with my car and it would be a 2 day job. The way my car was treated by the mechanics was not very good either.

Service

Very polite and helpful staff

Service

The MOT was carried out on time and the car was returned well cleaned. Was offered a drink an the Wi-Fi worked well

Service

The work done was of good quality and clean my car inside out as part of it the service is great and the knowledge is outstanding answered all my questions with no doubts.

Service

All work done as arranged.

Service

Friendly staff, but failed to resolve one of the issues I reported.

Service

Staff always helpful and friendly.. But even they can't perform miracles when the car is so bad that the engine is the let down and nothing is showing up in diagnostics.

Service

The whole experience just flowed

Service

Servicing was completed promptly (indeed, earlier than advised). I was given relevant information in person, both before and after the service was carried out, and my questions were answered clearly and courteously.

Service

they had to re-set some settings indicating a service was still required after the service was done.Some other parts seemed expensive

Service

Start and finish times given and adhered to

Service

The work was done quickly and efficiently.

Service

Nice showroom,friendly, staff,and a nice clean car at hand over.

Service

They know there stuff and the service was quick but not rushed, second to none and will continue to use them

Service

I was made to feel very welcome.

Service

A part was replaced under the guarantee and the car was washed and hoovered out as well. What is not too like.

Service

The experience from the Canterbury branch was faultless - 5 stars. But my wife first contacted the Ashford branch (nearer to home). Initial engagement from the service agent she spoke with was less than helpful, regarding a horn failure.

Service

For the last 7 years have never been disappointed with either sales or servicing and could not ask for more. All members of staff courteous and knowledgeable about their service/product.

Service

staff from reception to service dealt with my needs efficiently and with limited fuss

Service

Friendly, knowledgeable staff. Kept me informed as to progress with the service. Couldn't have asked for more.

Service

Looked after from the moment we arrived til the time we left

Service

Staff professional exactly why you bought the car in the first place, incredible engineering and incredible after services

Service

Car wasn’t cleaned as good as it usually is.

Service

Efficient and informative service.

Service

The staff were efficient and amiable

Service

Simple brake fluid change, not a lot they could do to incur disatisfaction

Service

Satisfied

Service

Excellent staff and quick servicing.

Service

Matt was very helpful.

Service

good courteous service no problems

Service

A lack of information from the sales team meant that the vehicle I ordered was not supplied with full electrics to the on-board tow bar. Service dept sourced and retro-fitted the required wiring in negotiation with sales.

Service

No issues. Good service

Service

Very satisfied and grateful for the help of having the car collected and returned.

Service

always recieve efficient, polite and welcoming service.

Service

Friendly polite employees.

Service

My car was booked for 0800 which I was unable to make but despite this the car was handled on a waiting appointment without delay.

Service

Again happy with service but I did ask the car to be vacuumed as well -

Service

My partner took car in for service and she said the man was rude and unhelpful

Service

car was ready on time and very clean

Service

I was given a very re-assuring review of my vehicle's condition before taking a very long road trip.

Service

Although it took a little while the matter was resolved completely.

Service

all done on time, quicker, informed no issues whatsoever

Service

Good service

Service

on time and efficient

Service

Prompt and courteous service and this year detailing advisory work which could usefully be done in the near future.

Service

Does what it says on the tin

Service

Because I was!

Service

I think we're set up for another £1000 bill next time.

Service

I can’t fault your dealership ????

Service

Rating speaks for itself.

Service

Cannot fault any aspect.

Service

Faultless

Service

Unfortunately the service reminder light had not been reset properly which is a minor inconvenient annoyance.

Service

they managed to fit me in quickly for my servicing, as badly needed, day before I went away with my car on holiday.

Service

Assuming this is part of the Barretts group, which I did not realise. My experience with Barretts Jaguar has been quite different, albeit many years ago

Service

Car was taken in on time and I was given an accurate timeframe for the work and the car was cleaned for me

Service

The chap that dealt with me in service department was incredibly helpful in listening to my complaint about the cost involved with replacing the pump and assisted with having the cost adjusted accordingly.

Service

All works completed to very high standard

Service

Came away feeling that once you guys have sold the car you are not much interested in anything else. I think by being like this you are missing an opportunity

Service

An easy experience, good feedback.

Service

The service was completed quickly and without fuss. I had use of a loan car with no problems or extra cost.

Service

Repair completed as requested.

Service

Excellent communication and and a professional service

Service

Easy to arrange appointment, friendly front of house, swift service and helpful video of work done.

Service

Delivered as promised at agreed cost.

Service

generally fine

Service

Your staff are exceedingly helpful and polite the service appointments always made around my diary and the,loan of a car whilst my is with you a great help

Service

Very helpful, friendly and efficient.

Service

Simple and straightforward process. Convenient.

Service

From Stefan's welcome to the video journal; excellent service

Service

Very professional and quick work

Service

Excellent service - always

Service

reception staff very efficient. and i got away promptly

Service

excellent service with full communication from start to finish in regards to confirmation of extra work needed

Service

I was kept informed of the service status, the cost and I am very happy with the outcome.

Service

The service team are always courteous polite and friendly and of course professional. I normally deal with Matt or Darren. Matt dealt with me this time and helped me through a problem I had with first class customer service which I fully appreciated

Service

Service provided at my convenience and was carried out promptly. I was given complete visibility of all works carried out.

Service

Easy to book, helpful staff, problem resolved.

Service

Knowledgeable staff willing to go the extra mile.

Service

The staff are very good and customer service is excellent.

Service

Heplful. Easy to deal with. Job done as expected

Service

Very efficient compared to visit to another BMW dealer recently.Courtesy car was appropriate and not a people carrier.

Service

nice people to deal with

Service

easy to arrange service

Service

All issues dealt with

Service

They explained exactly what had been done and if there was anything that might need doing in the future

Service

It is just painful and I dread having to call re my car - just adds to my 'to do' list! They never even offer to collect the car from home which I understand other car brands - talking with friends their cars are. Amazed I still drive a BMW

Service

I had a list of things to be carried out and they did them all and answered my queries- nice courtesy car and all completed on time

Service

Service explained well

Service

Time taken to be seen and time taken to produce quotations

Service

courteous, reliable, trustworthy

Service

They did all they could to help given the circumstance

Service

Kept me informed of progresd

Sales

Although the car was delayed unexpectedley efforts were made to make the transition as smooth as possible. Hamlyn was helpful throughout.

Sales

I dealt with Erin Lee who was extremely polite and courteous with amazing product knowledge.

Sales

Staff knew what they were talking about. Regular updates.

Sales

Nigel Mann my BMW Sales Advisor guided me though the purchase process and helped me through the extensive decision making required.

Sales

Excellent service and a lovely touch of flowers for my other half. It was the small things on the day that really make you remember and enjoy the occasion.

Sales

The sales genius knew his product very well, and worked very hard to meet our requirements.Throughout the process we were well informed, and fully supported.An excellent experience!

Sales

As above, faultless. Communication was excellent throughout and Erin (Lee) was very punctual in responses to questions I had.

Sales

Friendly, welcoming servicePrompt reply to queries and with regular updates

Sales

From the moment myself and my wife walked in the door to check out vehicles, the sales man Paul Richardson at Canterbury BMW was helpful and reassuring in every way. The care he took to explain everything was anazing.

Sales

The personal service received through Paul from start to finish.

Sales

Car ready in under 24 hours

Sales

Great service from Sales, technical and finance team

Sales

Again if possible I would have rated it higher than 5. The car is amazing, as are all the staff at the Canterbury dealership. from the receptionists right through to the lovely Sales Manager who came to say "Hello" to us, when we collected the car.