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A lack of information from the sales team meant that the vehicle I ordered was not supplied with full electrics to the on-board tow bar. Service dept sourced and retro-fitted the required wiring in negotiation with sales.
Very satisfied and grateful for the help of having the car collected and returned.
No issues. Good service
always recieve efficient, polite and welcoming service.
Friendly polite employees.
Again happy with service but I did ask the car to be vacuumed as well -
My car was booked for 0800 which I was unable to make but despite this the car was handled on a waiting appointment without delay.
car was ready on time and very clean
My partner took car in for service and she said the man was rude and unhelpful
Although it took a little while the matter was resolved completely.
all done on time, quicker, informed no issues whatsoever
I was given a very re-assuring review of my vehicle's condition before taking a very long road trip.
on time and efficient
Prompt and courteous service and this year detailing advisory work which could usefully be done in the near future.
Does what it says on the tin
Because I was!
I think we're set up for another £1000 bill next time.
Rating speaks for itself.
I cant fault your dealership ????
Cannot fault any aspect.
they managed to fit me in quickly for my servicing, as badly needed, day before I went away with my car on holiday.
Assuming this is part of the Barretts group, which I did not realise. My experience with Barretts Jaguar has been quite different, albeit many years ago
Unfortunately the service reminder light had not been reset properly which is a minor inconvenient annoyance.
Car was taken in on time and I was given an accurate timeframe for the work and the car was cleaned for me
The chap that dealt with me in service department was incredibly helpful in listening to my complaint about the cost involved with replacing the pump and assisted with having the cost adjusted accordingly.
All works completed to very high standard
Came away feeling that once you guys have sold the car you are not much interested in anything else. I think by being like this you are missing an opportunity
The service was completed quickly and without fuss. I had use of a loan car with no problems or extra cost.
Repair completed as requested.
An easy experience, good feedback.
Excellent communication and and a professional service
Easy to arrange appointment, friendly front of house, swift service and helpful video of work done.
Delivered as promised at agreed cost.
Your staff are exceedingly helpful and polite the service appointments always made around my diary and the,loan of a car whilst my is with you a great help
Simple and straightforward process. Convenient.
Very helpful, friendly and efficient.
From Stefan's welcome to the video journal; excellent service
Very professional and quick work
Excellent service - always
reception staff very efficient. and i got away promptly
excellent service with full communication from start to finish in regards to confirmation of extra work needed
The staff are very good and customer service is excellent.
I was kept informed of the service status, the cost and I am very happy with the outcome.
The service team are always courteous polite and friendly and of course professional. I normally deal with Matt or Darren. Matt dealt with me this time and helped me through a problem I had with first class customer service which I fully appreciated
Easy to book, helpful staff, problem resolved.
Knowledgeable staff willing to go the extra mile.
Service provided at my convenience and was carried out promptly. I was given complete visibility of all works carried out.
Very efficient compared to visit to another BMW dealer recently.Courtesy car was appropriate and not a people carrier.
easy to arrange service
Heplful. Easy to deal with. Job done as expected
nice people to deal with
All issues dealt with
They explained exactly what had been done and if there was anything that might need doing in the future
It is just painful and I dread having to call re my car - just adds to my 'to do' list! They never even offer to collect the car from home which I understand other car brands - talking with friends their cars are. Amazed I still drive a BMW
Service explained well
I had a list of things to be carried out and they did them all and answered my queries- nice courtesy car and all completed on time
Time taken to be seen and time taken to produce quotations
courteous, reliable, trustworthy
They did all they could to help given the circumstance
Car serviced promptly, given clean bill of health, returned clean and shiny.
Could not do enough to assist and find a solution to the issues. All staff happy, attentive and friendly
All made very pleasant and easy
Nothing at all to complain about. Happy with the service
I didnt buy the car from this dealership But would highly recommend to any buying a new or used BMW to go there Fantastic service from all staff ????????
it depended who you spoke with as some on the service desk do not have the interest or knowledge and are purely admin assistants. Talk to people with the knowledge and its fine unfortunately this is not always the case.
Helpful staff and a high standard of workmanship.
Good customer service, welcoming environment.
Service team in showroom were helpful and knowledgable.
The problem I had has been resolved so I am entirely satisfied. The technician did a great job
From reception to service department you are very well looked after and kept up to date. The showroom etc is immaculate.
Everything was perfect.
Service completed on time. Took minibus transfer into town and back - no issues, no worries.....
Good service in a timely manner.
The sales genius knew his product very well, and worked very hard to meet our requirements.Throughout the process we were well informed, and fully supported.An excellent experience!
As above, faultless. Communication was excellent throughout and Erin (Lee) was very punctual in responses to questions I had.
Purchasing the vehicle and paying a deposit was easy. In mid-May I placed the order and was told the car would likely be with me early to mid-July. Unfortunately it was not deleivered until 4 months later.
Friendly, welcoming servicePrompt reply to queries and with regular updates
From the moment myself and my wife walked in the door to check out vehicles, the sales man Paul Richardson at Canterbury BMW was helpful and reassuring in every way. The care he took to explain everything was anazing.
The personal service received through Paul from start to finish.
Car ready in under 24 hours
Great service from Sales, technical and finance team
Again if possible I would have rated it higher than 5. The car is amazing, as are all the staff at the Canterbury dealership. from the receptionists right through to the lovely Sales Manager who came to say "Hello" to us, when we collected the car.
The staff are always helpful and accommodating.