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ABOUT CENTRE

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

A lack of information from the sales team meant that the vehicle I ordered was not supplied with full electrics to the on-board tow bar. Service dept sourced and retro-fitted the required wiring in negotiation with sales.

Service

Very satisfied and grateful for the help of having the car collected and returned.

Service

No issues. Good service

Service

always recieve efficient, polite and welcoming service.

Service

Friendly polite employees.

Service

Again happy with service but I did ask the car to be vacuumed as well -

Service

My car was booked for 0800 which I was unable to make but despite this the car was handled on a waiting appointment without delay.

Service

car was ready on time and very clean

Service

My partner took car in for service and she said the man was rude and unhelpful

Service

Although it took a little while the matter was resolved completely.

Service

all done on time, quicker, informed no issues whatsoever

Service

I was given a very re-assuring review of my vehicle's condition before taking a very long road trip.

Service

Good service

Service

on time and efficient

Service

Prompt and courteous service and this year detailing advisory work which could usefully be done in the near future.

Service

Does what it says on the tin

Service

Because I was!

Service

I think we're set up for another £1000 bill next time.

Service

Rating speaks for itself.

Service

I can’t fault your dealership ????

Service

Cannot fault any aspect.

Service

Faultless

Service

they managed to fit me in quickly for my servicing, as badly needed, day before I went away with my car on holiday.

Service

Assuming this is part of the Barretts group, which I did not realise. My experience with Barretts Jaguar has been quite different, albeit many years ago

Service

Unfortunately the service reminder light had not been reset properly which is a minor inconvenient annoyance.

Service

Car was taken in on time and I was given an accurate timeframe for the work and the car was cleaned for me

Service

The chap that dealt with me in service department was incredibly helpful in listening to my complaint about the cost involved with replacing the pump and assisted with having the cost adjusted accordingly.

Service

All works completed to very high standard

Service

Came away feeling that once you guys have sold the car you are not much interested in anything else. I think by being like this you are missing an opportunity

Service

The service was completed quickly and without fuss. I had use of a loan car with no problems or extra cost.

Service

Repair completed as requested.

Service

An easy experience, good feedback.

Service

Excellent communication and and a professional service

Service

Easy to arrange appointment, friendly front of house, swift service and helpful video of work done.

Service

generally fine

Service

Delivered as promised at agreed cost.

Service

Your staff are exceedingly helpful and polite the service appointments always made around my diary and the,loan of a car whilst my is with you a great help

Service

Simple and straightforward process. Convenient.

Service

Very helpful, friendly and efficient.

Service

From Stefan's welcome to the video journal; excellent service

Service

Very professional and quick work

Service

Excellent service - always

Service

reception staff very efficient. and i got away promptly

Service

excellent service with full communication from start to finish in regards to confirmation of extra work needed

Service

The staff are very good and customer service is excellent.

Service

I was kept informed of the service status, the cost and I am very happy with the outcome.

Service

The service team are always courteous polite and friendly and of course professional. I normally deal with Matt or Darren. Matt dealt with me this time and helped me through a problem I had with first class customer service which I fully appreciated

Service

Easy to book, helpful staff, problem resolved.

Service

Knowledgeable staff willing to go the extra mile.

Service

Service provided at my convenience and was carried out promptly. I was given complete visibility of all works carried out.

Service

Very efficient compared to visit to another BMW dealer recently.Courtesy car was appropriate and not a people carrier.

Service

easy to arrange service

Service

Heplful. Easy to deal with. Job done as expected

Service

nice people to deal with

Service

All issues dealt with

Service

They explained exactly what had been done and if there was anything that might need doing in the future

Service

It is just painful and I dread having to call re my car - just adds to my 'to do' list! They never even offer to collect the car from home which I understand other car brands - talking with friends their cars are. Amazed I still drive a BMW

Service

Service explained well

Service

I had a list of things to be carried out and they did them all and answered my queries- nice courtesy car and all completed on time

Service

Time taken to be seen and time taken to produce quotations

Service

courteous, reliable, trustworthy

Service

They did all they could to help given the circumstance

Service

Car serviced promptly, given clean bill of health, returned clean and shiny.

Service

Helpful staff

Service

Could not do enough to assist and find a solution to the issues. All staff happy, attentive and friendly

Service

All made very pleasant and easy

Service

Nothing at all to complain about. Happy with the service

Service

I didn’t buy the car from this dealership But would highly recommend to any buying a new or used BMW to go there Fantastic service from all staff ????????

Service

it depended who you spoke with as some on the service desk do not have the interest or knowledge and are purely admin assistants. Talk to people with the knowledge and its fine unfortunately this is not always the case.

Service

Great dealership

Service

Helpful staff and a high standard of workmanship.

Service

Good customer service, welcoming environment.

Service

Service team in showroom were helpful and knowledgable.

Service

The problem I had has been resolved so I am entirely satisfied. The technician did a great job

Service

From reception to service department you are very well looked after and kept up to date. The showroom etc is immaculate.

Service

Everything was perfect.

Service

Excellent service

Service

Service completed on time. Took minibus transfer into town and back - no issues, no worries.....

Service

As above

Service

Good service in a timely manner.

Service

The sales genius knew his product very well, and worked very hard to meet our requirements.Throughout the process we were well informed, and fully supported.An excellent experience!

Sales

As above, faultless. Communication was excellent throughout and Erin (Lee) was very punctual in responses to questions I had.

Sales

Purchasing the vehicle and paying a deposit was easy. In mid-May I placed the order and was told the car would likely be with me early to mid-July. Unfortunately it was not deleivered until 4 months later.

Sales

Friendly, welcoming servicePrompt reply to queries and with regular updates

Sales

From the moment myself and my wife walked in the door to check out vehicles, the sales man Paul Richardson at Canterbury BMW was helpful and reassuring in every way. The care he took to explain everything was anazing.

Sales

The personal service received through Paul from start to finish.

Sales

Car ready in under 24 hours

Sales

Great service from Sales, technical and finance team

Sales

Again if possible I would have rated it higher than 5. The car is amazing, as are all the staff at the Canterbury dealership. from the receptionists right through to the lovely Sales Manager who came to say "Hello" to us, when we collected the car.

Sales

The staff are always helpful and accommodating.