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Valet was not as good as Partridge of Hampshire, boot not cleaned and inside not dusted / polished
Collected car delivered courtesy car carried out all defect works on car and delivered car back to me in 1 day Great service ,
The servicing and MOT were carried out as requested. However, I feel not enough attention was paid when I asked for the front offside wheel bearing to be looked at and I will now have to make another appointment which I will have to pay extra for
Prompt reception and collection. Good communication.
100% on every aspect
I ve just got back from driving up north experienced some awful smell from the engine for several days but was in remote location and only used the car when vital noticed the smell wasn't so bad driving back at then weekend was it the additional
All went well, and although they were very busy we got good service
I had a problem with my car and you fixed it quickly and made another car available to me in the interim period.
The booking arrangements seemed somewhat haphazard. Was it centralised? Felt a little impersonal. Also not clear on exactly what service the car was in for.
No problems with making appointment and then changing it
Everything was perfect, efficient and informative. I was told exactly what was going to be done, the reasons for the work and when I would be able to collect my car.
Service was done properly and promptly, I was kept well informed and my car was cleaned, bonus!
Effective, efficient and friendly service. Just one suggestion, after a car system software upgrade it would be helpful if the settings could be returned to the owners references.
Friendly reception, first class service in fitting new tyres, and car returned in a very clean condition.
Simply couldnt do enough
Staff kept me informed on the progress and my car was ready when expected and it was beautifully clean.
Some checks/ in warranty faults were not checked/fixed!
Service personnel went above expectation to help with a minor issue with the front sensors.
It was a recall and it was easy to arrange and I waited in comfort with a magazine and a cup of tea. ideal
They found that the tyres had one on inside out. So it failed the MOT. Rather than just changing it around by using the fitters next door...approx. £12.......they asked for £28.40 .....A 45 mile round trip for this. I went elsewhere..................
On last visit and previous visits I have had no problems, all as expected. However in years previously due to problems I would use an alternative dealer to Broad Oak if they were local. I would not recommend Broad Oak as a dealer
good service, good customer service and showroom
Was sent a video of problems, which i already knew of, as the car had had an MOT 4 days prior to service. Very detailed service.
Professional courteous service, I was kept informed of work that needed doing and my car was cleaned and ready when promised
Work completed to my satisfaction, complementary health check and car cleaned.
They did the service as was required
It was fine, although a complementary car would have been appreciated.
First class service
David Stanton and the staff at BMW Broad Oak were very helpful indeed. They could not have done more to help.
Everyone friendly and make you very welcome even make you tea
Job done but expensive!
Ive had good experiences with the Canterbury branch, the last experience was somewhat disappointing. I asked for my driver side windmirror to be fixed as my car was vandalised, the indicator light replaced but the casing wrapped up in tape? Really?
Always a very professional and quality service.I found the provision of the Safety Check video completely unnecessary as I fully trust the technicians involved.
Service was fine but I dropped my car off at 7am in the morning as there were a few extra things that needed sorting as well as the service, I was told when I dropped the car off it should be ready for 4pm but by 3.50pm I had not heard anything.
Absolutely no issues with the service process.
The whole team seem committed to great customer service and put there customers first.
Knowledgable staff and very conscientious. Erin the i3 sales advisor was very helpful and accommodating allowing us to test drive the car for a few days.
Excellent service all round.
Pleasant surroundings for waiting. Good customer service. Generally a while you wait service.
Detailed attention to customer needs
Was told three times that my car needed to have oil added immediately. On checking by my partner, the oil level did not need any attention.
Good service polite.
Fast, efficient service with everything explained in detail
As above, BMW at Canterbury have always been my dealership of choice, because of the service they provide.
Friendly staff means more than anything.
I REQUIRED A MOT
Was told that car would br ready by 3 pm but not able to collect it until the nexr day.
Work delivered as promised and within allocated time
Thanks for contacting BMW to obtain goodwill contribution
Expensive, but comprehensive and professional service
A courtesy car would have been better.. but four weeks advance notice isn't realistic. Also, whilst the car was washed, it wasn't that thorough, dashboard not polished, boot carpet given a brief hoover etc. Small points, but others do a full valet
Very good service throughout
The staff are very professional and friendly. I have paid quite a lot of money for a service and specifically a headlight lamp replaced. Within a few days a warning light has come up about one of the headlights. I would expect this to be checked
VERY GOOD SERVICE
Good service, only comment being that the quality of the valet looks like a rush job, have passed this on before (e.g. boot was not vacuumed)
All work was carried out quickly but thoroughly.
work carried out as requested on on time
Efficiency and professionalism of the staff that have served me.
I was there to get a tyre changed via the dealers tyre insurance. From arrival to departure it took 2 hours and 50 minutes. Far too long. When I drive the car away, the new tyre had been over-inflated and the valve cap was missing. Leon, sorted it.
Car valeted, pleasant waiting area , car readywhen promised.
Everything was completed to my satisfaction.
The service was efficient, informative (particularly relating to the video received afterwards), friendly and professional.
At every point I felt that the staff were there to help me and nothing was too much trouble
Very good service in every way
Booked in quickly and issue resolved
I would have given this question 5 stars except I wasn't advised on collecting car that it needed a brake service in just 4000 miles
The service doesnt justify the huge costs, the personal service was good tho
I could not fault not only the service of the car but also the service we personally recieved
Quick and good service. I did need to call to chase a part which was ordered for me. But generally a good service provided
Efficient, very helpful front desk team and service carried out as always to high standard.
Speedy repairs carried outEverything explained
Excellent service from Nigel Mann who made the whole process relaxed and enjoyable.
Sales team was excellent, at time of hand over we was given good clear instructions on instruments and switches.
Very satisfied indeed
Our sales man, Chris Pay, researched exactly what I wanted and many technical bits of information my husband wanted clarified. He was scrupulous in checking the detail on the order. It was also faster between order/delivery of the car than expected
The dealer was very good in trying to keep us up to date with the problems we incurred with the delivery date of our car. However we were given 2 completely different reasons from BMW's explanation for the car not being delivered on the agreed date.
As previous - friendly and accommodating. Ashley was great
Slightly disappointed to be told one month into the order that the Sensatec Dashboard was not available and the whole order had to be started again.
I was never put under any pressure by the dealer, and was given good advice when needed, I was very pleased with the updates on the progress of my purchase.
Sales staff Martin really helpful and informative, I did not feel pressured and was given plenty of time to make a decision, once purchased updated regular and on pick up experience was made special and staff really helpful
Always helpful and very polite
Very thorough hand-over and I have nothing at all to complain about!
could not be faulted
Flowers, special reveal in glass room, excellent service all round.
Always informed from selection to picking up our new car.Everyone is so friendly from reception to the sales department .
All the staff at BMW Canterbury are friendly and helpful. Every staff member say hello even if they're not dealing with you personally, Nothing is too much trouble for them all especially Hamlyn George who was our go to person.
Very easy and extremely competent and friendly staff
Was a very pleasant experience paul talked through everything when we collected the car
very good customer relationship
The experiences were pleasant and professional and the staff were very friendly, especially the salesman that helped me, Paul Gillham.
Very efficient and friendly staff, sales and reception.
Well looked after
You only have to read my comments above, great dealership, great people....GREAT PRODUCT.Thanks Broad Oak BMW.Kevin and Dawn Gray
They are simply the best
Generally very good. Although owing to circumstances I was not able to test drive the exact model of car I have bought. Also there was an error in the specing of the car that meant that I didn't quite get what I wanted for the money.
Excellent staff liaison
Perfect, as mentioned Chris Pay was brilliant, great communications and advice during the process.
From contact to picking up my m2 , I was made to feel at home with no pressure.
From the ladies on reception to Ashley who was our sales consultant everyone treated us excellently and made it a great customer experience.
Hamlyn George could not have been more helpful, going out of his way to find what I was looking for. A very friendly polite person who made you me feel at ease with all my questions and queries.
At present I am completely satisfied. I would not have been so happy to have received an invoice for excess wear and tear to my old car which I returned to BMW Finance dep't. I have not received any such invoice and hope that situation remains.
Excellent sales staff, knowledgeable, helpful and straightforward
There were various issues with them, some small and petty, but all irritating.
Handover was handled efficiently. Rear number plate was originally fitted slightly crooked but Ashley Furr arranged for a replacement to be fitted very quickly.
Broadoak BMW very slick operation
Impressive digitally produced produc information making it very easy to decide on the specification of the vehicle. Knowledge and professionalism of Nigel Mann.
Salesperson Erin very knowledgeable and friendly
Everything from the reception staff upwards were fantastic. There are not enough words to describe my whole experience.
Ashley was helpful and prompt in replying to emails and queries
All members of staff I spoke to were friendly and courteous especially the ladies on reception. My son bought a car a couple of weeks before from a different salesman and he spoke to me and made me feel like a valued customer.
comprehensive test drive, ample discussion time, kept well informed of progress after purchase.
All of my expectations were reached. Chris and Caroline have always looked after us admirably.
The sales person , Paul Richardson, was most helpful - from arranging the test drive to the follow up call to see how we are getting on with our new vehicle. Canterbury BMW has just had a makeover and it is a pleasure to be the improved environment