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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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Broad Oak is rebranding as Barretts

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BMW i8 Roadster

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Current Vacancies.

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Impress with the new BMW Shadow Edition

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BMW Approved Used Cars

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Valet was not as good as Partridge of Hampshire, boot not cleaned and inside not dusted / polished

Service

Collected car delivered courtesy car carried out all defect works on car and delivered car back to me in 1 day Great service ,

Service

The servicing and MOT were carried out as requested. However, I feel not enough attention was paid when I asked for the front offside wheel bearing to be looked at and I will now have to make another appointment which I will have to pay extra for

Service

Prompt reception and collection. Good communication.

Service

100% on every aspect

Service

I ve just got back from driving up north experienced some awful smell from the engine for several days but was in remote location and only used the car when vital noticed the smell wasn't so bad driving back at then weekend was it the additional

Service

All went well, and although they were very busy we got good service

Service

I had a problem with my car and you fixed it quickly and made another car available to me in the interim period.

Service

The booking arrangements seemed somewhat haphazard. Was it centralised? Felt a little impersonal. Also not clear on exactly what service the car was in for.

Service

No problems with making appointment and then changing it

Service

Everything was perfect, efficient and informative. I was told exactly what was going to be done, the reasons for the work and when I would be able to collect my car.

Service

Service was done properly and promptly, I was kept well informed and my car was cleaned, bonus!

Service

Effective, efficient and friendly service. Just one suggestion, after a car system software upgrade it would be helpful if the settings could be returned to the owners references.

Service

Friendly reception, first class service in fitting new tyres, and car returned in a very clean condition.

Service

Simply couldn’t do enough

Service

On time

Service

Staff kept me informed on the progress and my car was ready when expected and it was beautifully clean.

Service

Some checks/ in warranty faults were not checked/fixed!

Service

Service personnel went above expectation to help with a minor issue with the front sensors.

Service

It was a recall and it was easy to arrange and I waited in comfort with a magazine and a cup of tea. ideal

Service

They found that the tyres had one on inside out. So it failed the MOT. Rather than just changing it around by using the fitters next door...approx. £12.......they asked for £28.40 .....A 45 mile round trip for this. I went elsewhere..................

Service

On last visit and previous visits I have had no problems, all as expected. However in years previously due to problems I would use an alternative dealer to Broad Oak if they were local. I would not recommend Broad Oak as a dealer

Service

good service, good customer service and showroom

Service

Good service

Service

Was sent a video of problems, which i already knew of, as the car had had an MOT 4 days prior to service. Very detailed service.

Service

Professional courteous service, I was kept informed of work that needed doing and my car was cleaned and ready when promised

Service

Work completed to my satisfaction, complementary health check and car cleaned.

Service

They did the service as was required

Service

It was fine, although a complementary car would have been appreciated.

Service

First class service

Service

David Stanton and the staff at BMW Broad Oak were very helpful indeed. They could not have done more to help.

Service

Everyone friendly and make you very welcome even make you tea

Service

Job done but expensive!

Service

I’ve had good experiences with the Canterbury branch, the last experience was somewhat disappointing. I asked for my driver side windmirror to be fixed as my car was vandalised, the indicator light replaced but the casing wrapped up in tape? Really?

Service

Always a very professional and quality service.I found the provision of the Safety Check video completely unnecessary as I fully trust the technicians involved.

Service

Service was fine but I dropped my car off at 7am in the morning as there were a few extra things that needed sorting as well as the service, I was told when I dropped the car off it should be ready for 4pm but by 3.50pm I had not heard anything.

Service

Absolutely no issues with the service process.

Service

The whole team seem committed to great customer service and put there customers first.

Service

Knowledgable staff and very conscientious. Erin the i3 sales advisor was very helpful and accommodating allowing us to test drive the car for a few days.

Service

Excellent service all round.

Service

Pleasant surroundings for waiting. Good customer service. Generally a while you wait service.

Service

Detailed attention to customer needs

Service

Was told three times that my car needed to have oil added immediately. On checking by my partner, the oil level did not need any attention.

Service

Good service polite.

Service

Fast, efficient service with everything explained in detail

Service

As above, BMW at Canterbury have always been my dealership of choice, because of the service they provide.

Service

Friendly staff means more than anything.

Service

Nice work

Service

I REQUIRED A MOT

Service

Was told that car would br ready by 3 pm but not able to collect it until the nexr day.

Service

Work delivered as promised and within allocated time

Service

Thanks for contacting BMW to obtain goodwill contribution

Service

Expensive, but comprehensive and professional service

Service

A courtesy car would have been better.. but four weeks advance notice isn't realistic. Also, whilst the car was washed, it wasn't that thorough, dashboard not polished, boot carpet given a brief hoover etc. Small points, but others do a full valet

Service

Very good service throughout

Service

The staff are very professional and friendly. I have paid quite a lot of money for a service and specifically a headlight lamp replaced. Within a few days a warning light has come up about one of the headlights. I would expect this to be checked

Service

VERY GOOD SERVICE

Service

Good service, only comment being that the quality of the valet looks like a rush job, have passed this on before (e.g. boot was not vacuumed)

Service

All work was carried out quickly but thoroughly.

Service

As above.

Service

work carried out as requested on on time

Service

Completely satisfied

Service

Efficiency and professionalism of the staff that have served me.

Service

Nothing unsatisfactory

Service

I was there to get a tyre changed via the dealer’s tyre insurance. From arrival to departure it took 2 hours and 50 minutes. Far too long. When I drive the car away, the new tyre had been over-inflated and the valve cap was missing. Leon, sorted it.

Service

Car valeted, pleasant waiting area , car readywhen promised.

Service

Everything was completed to my satisfaction.

Service

The service was efficient, informative (particularly relating to the video received afterwards), friendly and professional.

Service

At every point I felt that the staff were there to help me and nothing was too much trouble

Service

Very good service in every way

Service

Booked in quickly and issue resolved

Service

I would have given this question 5 stars except I wasn't advised on collecting car that it needed a brake service in just 4000 miles

Service

Outstanding experience

Service

The service doesn’t justify the huge costs, the personal service was good tho

Service

I could not fault not only the service of the car but also the service we personally recieved

Service

Quick and good service. I did need to call to chase a part which was ordered for me. But generally a good service provided

Service

Efficient, very helpful front desk team and service carried out as always to high standard.

Service

Speedy repairs carried outEverything explained

Service

Excellent service from Nigel Mann who made the whole process relaxed and enjoyable.

Sales

Sales team was excellent, at time of hand over we was given good clear instructions on instruments and switches.

Sales

Very satisfied indeed

Sales

Our sales man, Chris Pay, researched exactly what I wanted and many technical bits of information my husband wanted clarified. He was scrupulous in checking the detail on the order. It was also faster between order/delivery of the car than expected

Sales

The dealer was very good in trying to keep us up to date with the problems we incurred with the delivery date of our car. However we were given 2 completely different reasons from BMW's explanation for the car not being delivered on the agreed date.

Sales

As previous - friendly and accommodating. Ashley was great

Sales

Slightly disappointed to be told one month into the order that the Sensatec Dashboard was not available and the whole order had to be started again.

Sales

I was never put under any pressure by the dealer, and was given good advice when needed, I was very pleased with the updates on the progress of my purchase.

Sales

Sales staff Martin really helpful and informative, I did not feel pressured and was given plenty of time to make a decision, once purchased updated regular and on pick up experience was made special and staff really helpful

Sales

Always helpful and very polite

Sales

Very thorough hand-over and I have nothing at all to complain about!

Sales

could not be faulted

Sales

Flowers, special reveal in glass room, excellent service all round.

Sales

Easy process

Sales

Always informed from selection to picking up our new car.Everyone is so friendly from reception to the sales department .

Sales

All the staff at BMW Canterbury are friendly and helpful. Every staff member say hello even if they're not dealing with you personally, Nothing is too much trouble for them all especially Hamlyn George who was our go to person.

Sales

Very easy and extremely competent and friendly staff

Sales

Was a very pleasant experience paul talked through everything when we collected the car

Sales

very good customer relationship

Sales

The experiences were pleasant and professional and the staff were very friendly, especially the salesman that helped me, Paul Gillham.

Sales

Very efficient and friendly staff, sales and reception.

Sales

Well looked after

Sales

You only have to read my comments above, great dealership, great people....GREAT PRODUCT.Thanks Broad Oak BMW.Kevin and Dawn Gray

Sales

They are simply the best

Sales

Generally very good. Although owing to circumstances I was not able to test drive the exact model of car I have bought. Also there was an error in the specing of the car that meant that I didn't quite get what I wanted for the money.

Sales

Excellent staff liaison

Sales

Perfect, as mentioned Chris Pay was brilliant, great communications and advice during the process.

Sales

From contact to picking up my m2 , I was made to feel at home with no pressure.

Sales

From the ladies on reception to Ashley who was our sales consultant everyone treated us excellently and made it a great customer experience.

Sales

Hamlyn George could not have been more helpful, going out of his way to find what I was looking for. A very friendly polite person who made you me feel at ease with all my questions and queries.

Sales

At present I am completely satisfied. I would not have been so happy to have received an invoice for excess wear and tear to my old car which I returned to BMW Finance dep't. I have not received any such invoice and hope that situation remains.

Sales

Excellent sales staff, knowledgeable, helpful and straightforward

Sales

There were various issues with them, some small and petty, but all irritating.

Sales

Handover was handled efficiently. Rear number plate was originally fitted slightly crooked but Ashley Furr arranged for a replacement to be fitted very quickly.

Sales

Broadoak BMW very slick operation

Sales

Impressive digitally produced produc information making it very easy to decide on the specification of the vehicle. Knowledge and professionalism of Nigel Mann.

Sales

Salesperson Erin very knowledgeable and friendly

Sales

Everything from the reception staff upwards were fantastic. There are not enough words to describe my whole experience.

Sales

Ashley was helpful and prompt in replying to emails and queries

Sales

All members of staff I spoke to were friendly and courteous especially the ladies on reception. My son bought a car a couple of weeks before from a different salesman and he spoke to me and made me feel like a valued customer.

Sales

comprehensive test drive, ample discussion time, kept well informed of progress after purchase.

Sales

All of my expectations were reached. Chris and Caroline have always looked after us admirably.

Sales

The sales person , Paul Richardson, was most helpful - from arranging the test drive to the follow up call to see how we are getting on with our new vehicle. Canterbury BMW has just had a makeover and it is a pleasure to be the improved environment